Communications & Telephony Request

The request was successful.

Dear Transport Scotland,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

Transport Scotland

5 Attachments

Daniel Leonard,

 

I can confirm receipt of your information request and that Transport
Scotland will make a formal response to you within the Statutory
Deadlines.

 

Regards

 

Alexander D. Ramage

Head of Management Information Systems

Finance and Corporate Services

 

T: 0141 272 7281

Blackberry: 07920 477 576

Skype: [email address]

[1]transport.gov.scot

Please see our [2]privacy policy to find out why we collect personal
information and how we use it

Transport Scotland, Buchanan House, 58 Port Dundas Road, Glasgow, G4 0HF

 

[3]cid:image001.png@01D2716A.B4AD6420[4]cid:image002.png@01D2716A.B4AD6420[5]cid:image003.png@01D2716A.B4AD6420[6]cid:image004.png@01D2716A.B4AD6420[7]cid:image005.png@01D2716A.B4AD6420

 

Transport Scotland, the national transport agency

Còmhdhail Alba, buidheann nàiseanta na còmhdhail

 

 

********************************************************************** 
This e-mail (and any files or other attachments transmitted with it) is
intended solely for the attention of the addressee(s). Unauthorised use,
disclosure, storage, copying or distribution of any part of this e-mail is
not permitted. If you are not the intended recipient please destroy the
email, remove any copies from your system and inform the sender
immediately by return.
Communications with the Scottish Government may be monitored or recorded
in order to secure the effective operation of the system and for other
lawful purposes. The views or opinions contained within this e-mail may
not necessarily reflect those of the Scottish Government.
**********************************************************************
 

References

Visible links
1. http://transport.gov.scot/
2. https://www.transport.gov.scot/privacy-p...
3. http://www.transport.gov.scot/
4. https://www.facebook.com/Transcotland
5. https://twitter.com/transcotland
6. https://www.linkedin.com/company/605789
7. https://www.instagram.com/transportscotl...

Transport Scotland

6 Attachments

Sir,

 

Please see attached the response to your Freedom of Information Request.

 

Regards

 

 

Alexander D. Ramage

Head of Management Information Systems

Finance and Corporate Services

 

T: 0141 272 7281

Blackberry: 07920 477 576

Skype: [email address]

[1]transport.gov.scot

Please see our [2]privacy policy to find out why we collect personal
information and how we use it

Transport Scotland, Buchanan House, 58 Port Dundas Road, Glasgow, G4 0HF

 

[3]cid:image001.png@01D2716A.B4AD6420[4]cid:image002.png@01D2716A.B4AD6420[5]cid:image003.png@01D2716A.B4AD6420[6]cid:image004.png@01D2716A.B4AD6420[7]cid:image005.png@01D2716A.B4AD6420

 

Transport Scotland, the national transport agency

Còmhdhail Alba, buidheann nàiseanta na còmhdhail

 

 

 

********************************************************************** 
This e-mail (and any files or other attachments transmitted with it) is
intended solely for the attention of the addressee(s). Unauthorised use,
disclosure, storage, copying or distribution of any part of this e-mail is
not permitted. If you are not the intended recipient please destroy the
email, remove any copies from your system and inform the sender
immediately by return.
Communications with the Scottish Government may be monitored or recorded
in order to secure the effective operation of the system and for other
lawful purposes. The views or opinions contained within this e-mail may
not necessarily reflect those of the Scottish Government.
**********************************************************************
 

References

Visible links
1. http://transport.gov.scot/
2. https://www.transport.gov.scot/privacy-p...
3. http://www.transport.gov.scot/
4. https://www.facebook.com/Transcotland
5. https://twitter.com/transcotland
6. https://www.linkedin.com/company/605789
7. https://www.instagram.com/transportscotl...