Communications & Telephony Request

Daniel Leonard made this Rhyddid Gwybodaeth request to Board of the Pension Protection Fund as part of a batch sent to 34 authorities

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Roedd y cais yn llwyddiannus.

Dear Board of the Pension Protection Fund,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

FOI, Board of the Pension Protection Fund

Dear Mr Leonard,

Thank you for your email on 28th November 2019. We are considering your request for information under the terms of the Freedom of Information Act 2000, which came into force on 1 January 2005.

The Freedom of Information Act requires that written requests for information should be responded to within 20 business days. Wherever possible we will respond in advance of this deadline but we will respond to your request by 3rd January 2020 at the latest.

Kind regards

Pension Protection Fund
www.ppf.co.uk

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FOI, Board of the Pension Protection Fund

1 Atodiad

Dear Mr Leonard,

Please find attached our response to your FoI request.

Kind regards

Pension Protection Fund
www.ppf.co.uk
 

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