Dear Law Commission,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

LAWCOM (FOI), Law Commission

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LAWCOM (FOI), Law Commission

Dear Mr Leonard,

You requested information from the Commission under the Freedom of Information Act 2000. Your request has been handled by the Corporate services Team.

The Law Commission is an advisory Non Departmental Public Body sponsored by the Ministry of Justice (MoJ). I have answered your questions as far as I can, however, the MoJ are responsible for the provision of the Law Commission’s telephony services. As such, some of the information requested is held by the MoJ rather than the Law Commission. If you wish to follow up some of these points with MoJ, please contact [email address].

Please confirm the manufacturer of your telephony system(s) that are currently in place?

Anatel

When was the installation date of your telephony equipment? The Law Commission does not hold this information. It may be held by the MoJ.

Who maintains your telephony system(s)?
Unify

Please confirm value of the initial project and value of annual support/maintenance services (in £)? The Law Commission does not hold this information. It may be held by the MoJ.

When is your contract renewal date? The Law Commission does not hold this information. It may be held by the MoJ.

Please confirm the manufacturer of your Contact centre system(s) that are currently in place? N/A - The Law Commission does not have a contact centre.

When was the installation date of your contact centre infrastructure? N/A - The Law Commission does not have a contact centre.

Who maintains your contact centre system(s)? N/A - The Law Commission does not have a contact centre.

Please confirm value of the initial project and value of annual support/maintenance services (in £)? N/A - The Law Commission does not have a contact centre.

How many contact centre employees/agents do you have? N/A - The Law Commission does not have a contact centre.

When is your contract renewal date? N/A - The Law Commission does not have a contact centre.

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using? Yes, we use Microsoft Skype for Business.

How many employees do you have overall within your organisation? 66

Who currently provides your calls and lines?
Vodaphone

What is your current annual spend on calls and lines? The Law Commission does not hold this information. It may be held by the MoJ.

When is your contract renewal date? The Law Commission does not hold this information. It may be held by the MoJ.

Are you using SIP or ISDN?
SIP

Do you use a wide area network?
Yes

If you are not content with the manner in which we have handled your request for information you can ask us to conduct an internal review of the request. Please write to [email address] for advice as to how to initiate the internal procedure. We ask that your request for a review is made within two months of the date of this letter.

If you remain dissatisfied with the handling of your request you have a right of appeal to the Information Commissioner at:
The Information Commissioner’s Office
t. 0303-123 1113
w. www.ico.org.uk

Yours sincerely,
Jamil

Jamil Hussain | Law Commission
Corporate Services Team Assistant
1st Floor, Tower, Post Point 1.54, 52 Queen Anne’s Gate, London SW1H 9AG (access via 102 Petty France)
Tel: 020 3334 0443 | Web: www.lawcom.gov.uk
Email: [email address]
For information about how we handle your personal data, please see our Privacy Notice

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