Dear NHS Counter Fraud Authority,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

NHS Counter Fraud Authority

1 Atodiad

This email was classified as OFFICIAL  on 03/12/2019 12:20:03 by Helen
Moore

Mr Leonard,

Re:freedom of information reference 2019034

In response to your recent correspondence, I attach my request for
clarification,

Regards,

Helen Moore
Information Governance Officer
NHS Counter Fraud Authority
Fourth Floor, Skipton House, 80 London Road, London, SE1 6LH
Tel: 0151 426 9941 / Fax: 020 7895 4600
[1]www.cfa.nhs.uk
[2][IMG][3][IMG][4][IMG]
[5]Report NHS fraud

*** NHSCFA DISCLAIMER *** To save paper and to help our environmental
footprint please view our e-mail disclaimer on our website at
https://cfa.nhs.uk/nhscfa-email-disclaimer     

References

Visible links
1. https://www.cfa.nhs.uk/
2. https://cfa.nhs.uk/social-media/linkedin
3. https://twitter.com/NHSCFA
4. https://www.facebook.com/NHSCounterFraud

Dear NHS Counter Fraud Authority,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

NHS Counter Fraud Authority

1 Atodiad

This email was classified as OFFICIAL  on 10/12/2019 15:47:52 by Helen
Moore

dangos adrannau a ddyfynnir

NHS Counter Fraud Authority

1 Atodiad

This email was classified as OFFICIAL  on 31/12/2019 10:06:28 by Helen
Moore

Daniel,

Re:Freedom of Information Reference 2019034.

I attach my response to your recent request for information,

Regards,

Helen Moore
Information Governance Officer
NHS Counter Fraud Authority
Fourth Floor, Skipton House, 80 London Road, London, SE1 6LH
Tel: 0151 426 9941 / Fax: 020 7895 4600
[1]www.cfa.nhs.uk
[2][IMG][3][IMG][4][IMG]
[5]Report NHS fraud

*** NHSCFA DISCLAIMER *** To save paper and to help our environmental
footprint please view our e-mail disclaimer on our website at
https://cfa.nhs.uk/nhscfa-email-disclaimer     

References

Visible links
1. https://www.cfa.nhs.uk/
2. https://cfa.nhs.uk/social-media/linkedin
3. https://twitter.com/NHSCFA
4. https://www.facebook.com/NHSCounterFraud