Communications & Telephony Request

Daniel Leonard made this Rhyddid Gwybodaeth request to Health Education England as part of a batch sent to 50 authorities

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Roedd y cais yn llwyddiannus.

Dear Health Education England,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

FOIA, Health Education England

Dear Requester 

We are writing to acknowledge that your request for information was
received by Health Education England on 28/11/2019 and is currently being
considered. 

If Health Education England is able to provide you with the information
you have requested, then under the Freedom of Information (FOI) Act you
are entitled to receive it promptly and no later than the 20th working day
following the date of receipt. However, we may need to contact you to
clarify your request.  

The FOI Act provides a 'General right of access to information held by
public authorities'. However, it also defines a number of exemptions which
may prevent the release of some or all of the information you have
requested. Therefore, Health Education England will assess your
information request in light of any relevant exemptions. 

If exemptions do apply, then Health Education England may decide not to
release all, or part, of the information you have requested. We will
inform you if this is the case, and advise you of your rights of appeal. 

If you have any queries or should you wish to discuss the manner in which
your request is being processed then please do not hesitate to contact us
at [1][HEE request email] in the first instance.  

Further information about your rights under the Freedom of Information Act
is available from the Information Commissioner's Office, Wilmslow,
Cheshire. 

Kind Regards, 

  

FOI/DPA Team  

Public & Parliamentary Accountability  

   

Health Education England  

Blenheim House | Duncombe Street | Leeds | LS1 4PL  

 

From: Daniel Leonard <[FOI #623948 email]>
Sent: 28 November 2019 15:06
To: FOIA <[HEE request email]>
Subject: Freedom of Information request - Communications & Telephony
Request

 

Dear Health Education England,

Please confirm the manufacturer of your telephony system(s) that are
currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual
support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are
currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual
support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft
Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you
currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[2][FOI #623948 email]

Is [3][HEE request email] the wrong address for Freedom of Information
requests to Health Education England? If so, please contact us using this
form:
[4]https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[5]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[6]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

dangos adrannau a ddyfynnir

FOIA, Health Education England

Dear Requester 

 

Freedom of Information Act Request

  

Thank you for your email of 28/11/2019 requesting information regarding
communications and telephony systems in use by HEE.

  

Your Request: 

  

Please confirm the manufacturer of your telephony system(s) that are
currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual
support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are
currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual
support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft
Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you
currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

  

Our Response: 

  

We have considered your request in accordance with S.1 (1) of the Freedom
of Information Act 2000 (FOIA) and can confirm that we do hold the
information that you have requested. 

 

Please confirm the manufacturer of your telephony system(s) that are
currently in place? Microsoft Skype
When was the installation date of your telephony equipment? n/a we use a
cloud-based Skype telephony system
Who maintains your telephony system(s)? GCI Network Solutions Limited
Please confirm value of the initial project (No Upfront costs)  and value
of annual support/maintenance services (in £)? £69,750 exVAT
When is your contract renewal date? 12/12/2020

Please confirm the manufacturer of your Contact centre system(s) that are
currently in place? GCI Network Solutions Limited

When was the installation date of your contact centre infrastructure?
30/07/2018
Who maintains your contact centre system(s)? GCI Network Solutions Limited
Please confirm value of the initial project £13,600 and value of annual
support/maintenance services (in £)? £12,362.88 exVAT
How many contact centre employees/agents do you have? 68
When is your contract renewal date? 12/12/2020

Do you use Unified Communications or Collaboration tools such as Microsoft
Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you
currently using? Skype for Business

How many employees do you have overall within your organisation? 4500
Who currently provides your calls and lines? GCI Network Solutions Limited
What is your current annual spend on calls and lines? £241,000 exVAT
When is your contract renewal date? 12/12/2020
Are you using SIP or ISDN? SIP
Do you use a wide area network? No

 

We hope that this information is of use.  If you are dissatisfied with the
way in which we have dealt with your request you can ask us to review our
decision by writing to: 

  

Mr Lee Whitehead  

Director of People and Communications  

Health Education England  

2 - 4 Victoria House,   

Capital Park,   

Fulbourn,   

Cambridge  

CB21 5XB  

  

If at the conclusion of any review you remain dissatisfied you may
complain to the Information Commissioner who can be contacted at: 

  

The Office of the Information Commissioner  
Wycliffe House  
Water Lane  
Wilmslow   
Cheshire  
SK9 5AF  

 

Kind Regards,

 

The FOI Team

Public & Parliamentary Accountability

 

Health Education England

Blenheim House | Duncombe Street | Leeds | LS1 4PL

 

Stay up to date by following HEE on [1]Facebook and [2]Twitter.

 

From: Daniel Leonard <[FOI #623948 email]>
Sent: 28 November 2019 15:06
To: FOIA <[HEE request email]>
Subject: Freedom of Information request - Communications & Telephony
Request

 

Dear Health Education England,

Please confirm the manufacturer of your telephony system(s) that are
currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual
support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are
currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual
support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft
Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you
currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[3][FOI #623948 email]

Is [4][HEE request email] the wrong address for Freedom of Information
requests to Health Education England? If so, please contact us using this
form:
[5]https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[6]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[7]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

dangos adrannau a ddyfynnir