Nid ydym yn gwybod a yw'r ymateb mwyaf diweddar i'r cais hwn yn cynnwys gwybodaeth neuai peidio - os chi ywDaniel Leonard mewngofnodwch a gadael i bawb wybod.

Dear Forestry Commission,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

Information Rights, Forestry Commission

1 Atodiad

Dear Mr Leonard,

Thank you for your request for information regarding our communications and telephony systems sent to us on 28 November 2019.

The Regulations give requestors a right to information held by a public body at the time a request is received. Where information is not held by a public body there is no requirement to create the information in order to answer a question or request, the only requirement is for the person requesting the information to be advised that the information is not held.

Please find attached the information I judge to be in scope of your request. I have tried to deal with your request as fully as possible. If you have any questions then I would be happy to try and answer these for you. However, should you wish to complain about the way your request has been handled please contact:

Forestry Commission
Chief Executive
620 Bristol Business Park
Coldharbour Lane
Bristol
BS16 1EJ

Email: [email address]

Complaints regarding non-compliance with the requirements of the open information legislation should initially be made to the Forestry Commission itself. We aim to resolve any complaints with you directly. However, should the matter fail to be resolved, you may make an appeal to the Information Commissioner’s Office.

Further information of the role of the Information Commissioner and guidance on FOI/EIR can be found on the Commissioner’s web site: www.ico.org.uk or by calling the helpline: 0303 123 1113

Yours sincerely,
Julia

Julia Lovell | Parliamentary Business and Information Rights Officer
Forestry Commission | 620 Bristol Business Park | Bristol | BS16 1EJ

dangos adrannau a ddyfynnir

Nid ydym yn gwybod a yw'r ymateb mwyaf diweddar i'r cais hwn yn cynnwys gwybodaeth neuai peidio - os chi ywDaniel Leonard mewngofnodwch a gadael i bawb wybod.