Communications & Telephony Request
Dear The National Museum of the Royal Navy,
Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?
Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?
Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?
How many employees do you have overall within your organisation?
Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?
Thank you in advance for your support in this.
Yours faithfully,
Daniel Leonard
Thank you for your email.
From 21 December 2018 we are changing the way we deal with our historic
collections and archives enquiries and this will impact on your request.
We are temporarily closing the historic enquiries line for the next 18
months. [1]Why are we doing this?
Please take the time to read the following and learn how our service can
still help you.
Historical Enquiries
We are currently unable to respond to historical enquiries or requests for
access to the collections as we undertake the move of the collection into
new accommodation. This includes being unable to facilitate research
appointments or reproduction requests, as our collections will be
physically inaccessible while they are packed and moved. See more about
the project [2]here.
Our ‘Ask the Archives’ events, where our curators can help answer general
enquiries about the Royal Navy and family history, will continue to run.
Check out the [3]What’s On section of our website to see when and where
the next event is.
Also, check out the [4]Online Resources section of our website for helpful
naval history and related association links. You can also find helpful
guides on popular subjects in our [5]Information Bank section of our
website.
We are continuing to add selected collections to our new online
collections portal. Make sure to check them out [6]here.
Please note, this means historical enquiries will receive no response,
unless your request is outstanding before the end of 2018. We look forward
to opening an improved collections access service in Spring 2020. Please
resubmit any queries after this time.
Look for updates on the project, our collections and the future service on
our website and social media pages.
Offers of Material to the Collection
We are still accepting offers of material to the collection during this
time, details on how to submit a request can be found [7]here.
Enquiries about Previous Donations to the Collection
We will still be responding to requests by previous donors to view or
visit their items. However, we cannot guarantee it will always be possible
to make items accessible during this period. Please note responses to
these requests will be intermittent during this time and may take up to 2
months. Contact details are as follows:
[8][The National Museum of the Royal Navy request email] OR
Library
The National Museum of the Royal Navy
HM Naval Base (PP66)
Portsmouth
PO1 3NH
Loans of Material from the Collection
We are processing requests to loan material from our collections on a case
by case basis. Please note responses to these requests will be
intermittent during this time and may take up to 2 months. Contact details
are as follows:
[9][The National Museum of the Royal Navy request email] OR
Library
The National Museum of the Royal Navy
HM Naval Base (PP66)
Portsmouth
PO1 3NH
Press Related Enquiries
If your enquiry is press related please contact our PR Manager, Jacquie
Shaw, on [10][email address] or call 023 9289 1370 (ext 2071).
(This number is for media enquiries only).
References
Visible links
1. https://www.nmrn.org.uk/exhibitions-proj...
2. https://www.nmrn.org.uk/exhibitions-proj...
3. https://www.nmrn.org.uk/news-events/events
4. https://www.nmrn.org.uk/research/online-...
5. https://www.nmrn.org.uk/research/informa...
6. https://www.nmrn.org.uk/exhibitions-proj...
7. https://www.nmrn.org.uk/research/collect...
8. mailto:[The National Museum of the Royal Navy request email]
9. mailto:[The National Museum of the Royal Navy request email]
10. mailto:[email address]
We work to defend the right to FOI for everyone
Help us protect your right to hold public authorities to account. Donate and support our work.
Donate Now