Communications & Telephony Request

Daniel Leonard made this Rhyddid Gwybodaeth request to Royal Air Force Museum as part of a batch sent to 30 authorities

This request has been closed to new correspondence. Contact us if you think it should be reopened.

Mae'r ymateb i'r cais hwn yn hwyr iawn. Yn ôl y gyfraith, ym mhob amgylchiad, dylai Royal Air Force Museum fod wedi ymateb erbyn hyn. (manylion). Gallwch gwyno drwy yn gofyn am adolygiad mewnol.

Daniel Leonard
Wedi anfon

Dear Royal Air Force Museum,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

Cysylltwch â hwn Report
Website Enquiries Mailbox, Royal Air Force Museum

Thank you for contacting the RAF Museum.

 

Your enquiry will be passed onto the relevant department for the fullest
possible answer. We aim to acknowledge all enquires as soon as possible.

 

Please note with collection or research related enquiries we aim to answer
within 20 working days.

 

If you wish to know more about the museum please follow one of the links
below;

 

Visiting RAF Museum London - [1]https://www.rafmuseum.org.uk/london/

 

Visiting RAF Museum Cosford - [2]https://www.rafmuseum.org.uk/cosford/

 

The RAF Museum Collection
- [3]https://www.rafmuseum.org.uk/research/de...

 

The RAF Museum Shop - [4]https://www.rafmuseumshop.com/

 

Please note that the Museum’s limited enquiry service has undergone a
recent review. Making the Museum’s collections available to its audience
and enabling research to take place is fundamental to the Museum’s vision
and purpose. The Museum is keen to continue sharing its collections and
the expertise of its curatorial staff while ensuring that the service is
cost-effective in line with its new Strategic Plan to 2030.

 

With this in mind please note that a new set of charges have been
introduced. Details can be found
at: [5]https://www.rafmuseum.org.uk/research/vi...

[6]Facebook [7]Twitter [8]Youtube [9]Instagram [10]TripAdvisor

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References

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2. https://www.rafmuseum.org.uk/cosford/
3. https://www.rafmuseum.org.uk/research/de...
4. https://www.rafmuseumshop.com/
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Cysylltwch â hwn Report