Communications & Telephony Request

The request was successful.

Dear Local Government Boundary Commission for England,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

Hendry, Angela, Local Government Boundary Commission for England

4 Attachments

Dear Daniel Leonard

 

FOI Ref: 30196

 

Thank you for your request under the Freedom of Information Act 2000 which
we received on 28^th November 2019.

 

You requested:

 

o Please confirm the manufacturer of your telephony system(s) that are
currently in place?
o When was the installation date of your telephony equipment?
o Who maintains your telephony system(s)?
o Please confirm value of the initial project and value of annual
support/maintenance services (in £)?
o When is your contract renewal date?

 

o Please confirm the manufacturer of your Contact centre system(s) that
are currently in place?
o When was the installation date of your contact centre infrastructure?
o Who maintains your contact centre system(s)?
o Please confirm value of the initial project and value of annual
support/maintenance services (in £)?
o How many contact centre employees/agents do you have?
o When is your contract renewal date?

 

o Do you use Unified Communications or Collaboration tools such as
Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools
are you currently using?

 

o How many employees do you have overall within your organisation?

 

o Who currently provides your calls and lines?
o What is your current annual spend on calls and lines?
o When is your contract renewal date?
o Are you using SIP or ISDN?
o Do you use a wide area network?

 

 

The Commission aims to respond promptly and within the statutory deadline
of 20 working days set by the Freedom of Information Act 2000. Please
expect a response by 25 December 2019.

In some cases a fee may be payable and if that is the case I will let you
know. A fees notice will be issued to you, and you will be required to pay
before I will proceed to deal with your request.

If you have any queries or concerns please do not hesitate to contact me
on the details provided below. Please remember to quote the reference
number above in any future communications.

 

Privacy Statement

When we receive a complaint from a person we make up an electronic file
containing the details of the complaint. This normally contains the
identity of the complainant and any other individuals involved in the
complaint.

We will only use the personal information we collect to process the
complaint and to check on the level of service we provide. We do compile
and publish statistics showing information like the number of complaints
we receive, but not in a form which identifies anyone.

We will keep personal information contained in complaint files in line
with our retention policy. This means that information relating to a
complaint will be retained for three years from closure. It will be
retained in a secure environment and access to it will be restricted
according to the ‘need to know’ principle.

Similarly, where enquiries are submitted to us we will only use the
information supplied to us to deal with the enquiry and any subsequent
issues and to check on the level of service we provide.

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and used by us for reasons of security and for monitoring compliance with
office policy.  Email monitoring or blocking software may also be used.
Please be aware that you have a responsibility to ensure that any email
you send to us is within the bounds of the law.

You can find out more about how we collect and use personal information
here ([1]http://www.lgbce.org.uk/about-us/privacy... you don’t want us to
handle your information, please email us to let us know.

 

Regards,

 

Angela Hendry

 

 

Angela Hendry

Office Manager and HR Lead

1^st Floor, Windsor House

50 Victoria Street

London SW1H 0TL

 

0330 500 1264

 

 

 

Angela Hendry

Office Manager and HR Lead

1^st Floor, Windsor House

50 Victoria Street

London SW1H 0TL

 

0330 500 1264

 

 

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References

Visible links
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2. http://www.lgbce.org.uk/
3. https://twitter.com/lgbce
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5. https://www.linkedin.com/company/local-g...
6. https://www.surveymonkey.co.uk/r/LGBCE

Hendry, Angela, Local Government Boundary Commission for England

4 Attachments

Dear Daniel Leonard

 

FOI Ref: 30196

 

Thank you for your email of 27 November 2019 requesting information under
the Freedom of Information Act 2000. 

 

Please see below the information you requested along with our responses:

 

o Please confirm the manufacturer of your telephony system(s) that are
currently in place? Polycom
o When was the installation date of your telephony equipment? 23/07/2018
o Who maintains your telephony system(s)? Voxhub
o Please confirm value of the initial project and value of annual
support/maintenance services (in £)? £3272.40
o When is your contract renewal date? Monthly rolling contract

 

o Please confirm the manufacturer of your Contact centre system(s) that
are currently in place? We do not have a contact centre
o When was the installation date of your contact centre infrastructure?
N/A
o Who maintains your contact centre system(s)?N/A
o Please confirm value of the initial project and value of annual
support/maintenance services (in £)? N/A
o How many contact centre employees/agents do you have? N/A
o When is your contract renewal date? N/A

 

o Do you use Unified Communications or Collaboration tools such as
Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools
are you currently using? Microsoft Teams

 

o How many employees do you have overall within your organisation? 21

 

o Who currently provides your calls and lines? Voxhub
o What is your current annual spend on calls and lines? £3200
o When is your contract renewal date? Monthly rolling contract
o Are you using SIP or ISDN? SIP
o Do you use a wide area network? No

 

 

If you have any further queries, please do not hesitate to contact me,
quoting the reference number above in any correspondence.

 

If you wish to request a review of our decision, you should write to:

 

Lynn Ingram

Finance Director

Local Boundary Commission for England

1^st Floor

Windsor House

50 Victoria Street

London SW1H 0TL

 

If you are not content with the outcome of your complaint or review, you
may apply directly to the Information Commissioner for a decision.
 Details of this procedure can be found on the ICO website:
[1]https://ico.org.uk/ .

 

Generally, the ICO cannot make a decision unless you have exhausted the
complaints procedure provided by the Local Government Boundary Commission
for England.

 

Kind regards

 

Angela Hendry

 

 

Angela Hendry

Office Manager and HR Lead

1^st Floor, Windsor House

50 Victoria Street

London SW1H 0TL

 

0330 500 1264

 

 

[2]cid:image001.png@01D1844A.B75E1E20

 

[3]cid:image002.png@01D1844A.B75E1E20_[4]cid:image004.png@01D1844A.B75E1E20_[5]cid:image005.png@01D1844A.B75E1E20

How are we doing? Click [6]here to give us your views.

 

References

Visible links
1. https://ico.org.uk/
2. http://www.lgbce.org.uk/
3. https://twitter.com/lgbce
4. https://www.facebook.com/pages/Local-Gov...
5. https://www.linkedin.com/company/local-g...
6. https://www.surveymonkey.co.uk/r/LGBCE