Communications & Telephony Request

Infrastructure and Projects Authority Nid oedd gan y wybodaeth y gofynnwyd amdani.

Dear Infrastructure and Projects Authority,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

FOI Team Mailbox, Infrastructure and Projects Authority

CABINET OFFICE REFERENCE:  FOI329054

Dear DANIEL LEONARD

Thank you for your request for information. Your request was received
on 27/12/2019 and we are considering if it is appropriate to deal with
under the terms of the Freedom of Information Act 2000.

This email is just a short acknowledgement of your request.

When corresponding with the Cabinet Office, you may wish to be aware of
how we treat your personal Information.  This is set out in our personal
information charter, at the following
link: [1]https://www.gov.uk/government/organisati...

If you have any queries about this email, please contact the FOI team.
Please remember to quote the reference number above in any future
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Yours sincerely,

 Knowledge and Information Management Unit

Cabinet Office

E: [2][email address]

References

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FOI Team Mailbox, Infrastructure and Projects Authority

1 Atodiad

Please find attached the reply to your FOI request

 

 

 

Regards

 

 

FOI Team

Room 405

70 Whitehall,

London, SW1A 2AS

E-mail -[1][email address] 

References

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