Communications & Telephony Request

House of Lords Appointments Commission did not have the information requested.

Dear House of Lords Appointments Commission,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

Enquiry Mailbox, House of Lords Appointments Commission

Daniel
Thank you for your email. The House of Lords Appointments Commission is
resourced entirely by the Cabinet Office. I would suggest you contact them
directly, as we hold none of the information you request. 
Please let me know if you would like a formal reply.
Alex Morrow

Supporting the House of Lords Appointments Commission

G/40, 1 Horse Guards Road, London, SW1A 2HQ

Tel: 0207 276 6794

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