Communications & Telephony Request

Daniel Leonard made this Rhyddid Gwybodaeth request to Insolvency Service as part of a batch sent to 32 authorities

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Roedd y cais yn llwyddiannus.

Dear Insolvency Service,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

FOI, Insolvency Service

Good Afternoon

We acknowledge your Freedom of Information Act (FOIA) request received on the 22nd November 2019, it has been allocated the reference FOI2019-114.

FOIA gives certain rights to members of the public to access information held by public authorities. The act also encourages public authorities to proactively make information available to members of the public (except where exemptions apply) and respond to requests within 20 working days.

We will review your request and provide a response by 20th December 2019, in line with the 20 working days statutory target. If we require any clarification in any aspects of your request, we will endeavour to contact you.

Further information about FOIA can be obtained from the Information Commissioner at Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF (Tel: 01625 545 700) www.ico.org.uk.

Yours sincerely

Sarah

Information Rights Team | The Insolvency Service - Delivering economic confidence | [Insolvency Service request email] | 3rd Floor, Cannon House, 18 Priory Queensway, Birmingham B4 6FD | @InsolvencyGovUK | www.gov.uk/government/organisations/inso...

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FOI, Insolvency Service

1 Atodiad

Good afternoon

Please find attached our response to your freedom of information request under reference FOI2019-114.

Kind Regards

Sarah

Information Rights Team | The Insolvency Service - Delivering economic confidence | [Insolvency Service request email] | @InsolvencyGovUK | www.gov.uk/government/organisations/inso...

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