Communications & Telephony Request

Daniel Leonard made this Rhyddid Gwybodaeth request to Ministry of Housing, Communities and Local Government as part of a batch sent to 11 authorities

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Roedd y cais yn llwyddiannus.

Dear Ministry of Housing, Communities and Local Government,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

Despatch Box, Ministry of Housing, Communities and Local Government

                            
Our reference: 4656691             Information request

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Dear Mr Leonard
 
Thank you for your Information Request of 25 October 2019.
 
We will aim to send you a response by 22 November 2019.
 
If you have any questions, please ask by return email. Please leave the
subject line unchanged when replying, to make sure your email gets
straight to us.
 
Yours faithfully
 

FOI Team

Knowledge and Information Access

Ministry for Housing, Communities and Local Government

 
 
NOTE: Please do not edit the subject line when replying to this email.

Despatch Box, Ministry of Housing, Communities and Local Government

1 Atodiad

                            
Our reference: 4656691             Information request

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Dear Daniel Leonard
 
Thank you for your request for information received on 25 October 2019.
Please find our formal response attached to this email.
 
Knowledge and Information Access Team
Ministry of Housing, Communities and Local Government
 
 
NOTE: Please do not edit the subject line when replying to this email.