Communications & Telephony Request

The request was successful.

Dear North Wales Police,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Yours faithfully,

Daniel Leonard

Freedom of Information Team, North Wales Police

2 Attachments

Dear Daniel Leonard,

Enquiry Ref: 2019/1010

I acknowledge receipt of your Freedom of Information request.

 

As set out by the Freedom of Information Act, it will be our aim to
respond to your request by   31/10/2019.

If you have any questions regarding your request, please contact me.

Yours sincerely,

 

 

Helen Crowther

Swyddog Hawliau Gwybodaeth/Information Rights Officer

Safonau Gwybodaeth a Chydymffurfio/ Information Standards & Compliance

Chyllid a Adnoddau/Finance & Resources

Ffôn /Phone 01492 804437

Est/ Ext 04437

E.bost/ E.mail [1][email address]

 

[2]cid:image002.jpg@01D4D9AE.42746C10[3]cid:image003.jpg@01D4D9AE.42746C10 

 

Rydym yn croesawu gohebiaeth yn y Gymraeg a’r Saesneg – byddwn yn ymateb
yn gyfartal i’r ddau ac yn ateb yn eich dewis iaith heb oedi. 

We welcome correspondence in Welsh and English – we will respond equally
to both and will reply in your language of choice without delay.

 

 

Please note: we will process your personal data (i.e. your name, address,
email address, your request etc.) to record and respond to your freedom of
information request/s and provide cross-government advice, support and
co-ordination in responding to freedom of information requests. This data
will be held for two years, plus the current year.

[4]https://www.north-wales.police.uk/access...

 

 

References

Visible links
1. mailto:[email address]
4. https://www.north-wales.police.uk/access...

Freedom of Information Team, North Wales Police

4 Attachments

Dear Daniel Leonard,

 

In response to your recent request for information, please find attached
our reply.

 

I have also attached a copy of our review procedure should you not be
happy with our response.

 

Regards,

 

Helen Crowther

Swyddog Hawliau Gwybodaeth/Information Rights Officer

Safonau Gwybodaeth a Chydymffurfio/ Information Standards & Compliance

Chyllid a Adnoddau/Finance & Resources

Ffôn /Phone 01492 804437

Est/ Ext 04437

E.bost/ E.mail [1][email address]

 

[2]cid:image002.jpg@01D4D9AE.42746C10[3]cid:image003.jpg@01D4D9AE.42746C10 

 

Rydym yn croesawu gohebiaeth yn y Gymraeg a’r Saesneg – byddwn yn ymateb
yn gyfartal i’r ddau ac yn ateb yn eich dewis iaith heb oedi. 

We welcome correspondence in Welsh and English – we will respond equally
to both and will reply in your language of choice without delay.

 

 

Oeddech chi’n gwybod bod modd i chi gael mynediad i wybodaeth am Heddlu
Gogledd Cymru drwy Gynllun Cyhoeddi a Log Datgeliadau Heddlu Gogledd
Cymru?  Mae’r ddau ar gael drwy’r dolenni cyswllt isod:

 

Did you know you can access information about North Wales Police via the
North Wales Police Publication Scheme and the North Wales Police
Disclosure Log?  Both are available via the below links:

 

[4]http://www.north-wales.police.uk/accessi...

 

[5]https://www.north-wales.police.uk/access...

References

Visible links
1. mailto:[email address]
4. http://www.north-wales.police.uk/accessi...
5. https://www.north-wales.police.uk/access...