Communications & Services

Roedd y cais yn llwyddiannus.

Dear Cheshire East Council,

I would like to request the following information relating to the council's spend on communications technology.

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
Does your annual maintenance service include moves, adds and changes? And if not what is the annual cost of moves, adds & changes?
When is your contract renewal date?
Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Teams/Cisco/Avaya/Mitel? If yes, what tools are you currently using?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
Do agents work from home? Or just your offices?
When is your contract renewal date?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Who provides your wide area network? How many sites are connected?

How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
CIO / IT Director
Head of IT
Head of Digital Transformation
Head of Customer services

Yours faithfully,

Daniel Leonard

CCR FOI Investigation Team, Cheshire East Council

[1]Cheshire East New Logo
 
 
 
 
 
 
Date: 16 June 2020
Our Reference: 8600381
 
Dear Mr Leonard
 
Freedom of Information Act 2000
 
Thank you for your request regarding The council's spend on communications
technology.
 
Your request has been identified as falling within the scope of Freedom of
Information Act 2000 and It will be treated as a request for information
within the meaning of the Freedom of Information Act: this means that we
will send you a full response within 20 working days, either supplying you
with the information which you want, or explaining to you why we cannot
supply it. 

We will either supply you with the information which has been requested,
or explain why we cannot supply it. If we need any further clarification
or there is a problem, we will be in touch.
 
The due date is 14 July 2020.  
 
Cheshire East Council aims to respond to you as soon as it is able.
However, during the ongoing Coronavirus Pandemic, we ask that you be
patient should the response be delayed.
 
In the meantime if you wish to discuss this further please contact
[2][email address] . It would be helpful if you could quote
the reference number quoted above.
Yours sincerely,
 
Gill Clowes
Customer Relations and Compliance Assistant
Cheshire East Council
 
NOTE: Please do not edit the subject line when replying to this email.

References

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2. mailto:[email address]

CCR FOI Investigation Team, Cheshire East Council

1 Atodiad

[1]Cheshire East New Logo
 
 
 
 
 
 
Date: 9 July 2020
Our Reference: 8600381
 
Dear Mr Leonard
 
Thank you for your request for information received on 16 June 2020.
 
Please find attached our response to your request.
 
Yours sincerely,
 
Helen Sweeney
Senior Compliance & Customer Relations Officer
Cheshire East Council
 
NOTE: Please do not edit the subject line when replying to this email.

References

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