Communications & Services

Daniel Leonard made this Rhyddid Gwybodaeth request to Grampian Health Board as part of a batch sent to 14 authorities

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Roedd y cais yn rhannol lwyddiannus.

Dear Grampian Health Board,

Telephony and UC/ Collaboration
Please confirm the manufacturer of your telephony system(s) that are currently in place
When was the installation date of your telephony equipment?
When is your contract renewal date?
Who maintains your telephony system(s)?
Please confirm the value of the initial project
Please confirm the total ongoing annual spend on telephony
Please confirm the annual support cost for your telephony system
Do you use Unified Communications or Collaboration tools , if so which ones?

Contact Centre
Please confirm the manufacturer of your contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
When is your contract renewal date?
Who maintains your contact centre system(s)?
Please confirm value of the initial project?
Please confirm the value of annual support/maintenance services (in £)? And overall annual spend for the contact centre

How many contact centre agents do you have?
Do agents work from home? Or just your offices?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?

Connectivity and Network Services
Who provides your WAN and internet connectivity and the annual spend on each
Have you , or do you plan to deploy SD Wan services
Have you got SIP trunks, if so who from and confirm annual spend
Please confirm who provides your LAN, WIFI and Security infrastructure
Please confirm your annual spend on each
Please confirm your data centre switching and security infrastructure and have you deployed cloud based security and threat management

Organisation
How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
• CIO / IT Director
• Head of IT
• Head of Digital Transformation
• Head of Customer services

Yours faithfully,

Daniel Leonard

GRAM Foi, Grampian Health Board

1 Atodiad

Dear Mr Leonard,

 

Please find attached acknowledgement of your request.

 

Best wishes,

 

Roohi

 

Roohi Bains

Information Governance Manager & Deputy DPO

Information Governance Team

 

NHS Grampian

Rosehill House

Cornhill Road

Aberdeen

AB25 2ZG

 

Phone: 01224 551319

[1][NHS Grampian request email]

 

 

 

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GRAM Foi, Grampian Health Board

1 Atodiad

Dear Mr Leonard

 

Please find attached response to your request.

 

Regards

 

Chris

 

Chris Morrice

Senior Information Governance Officer

Information Governance

NHS Grampian

ARI

Cornhill Road

Aberdeen

AB25 2ZG

 

Email: [email address]

 

 

 

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This email is intended for the named recipient only. If you have received
it by mistake,
please (i) contact the sender by email reply; (ii) delete the email from
your system; .
and (iii) do not copy the email or disclose its contents to anyone.

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