Communications & Services

The request was successful.

Dear Westminster City Council,

Telephony and UC/ Collaboration
Please confirm the manufacturer of your telephony system(s) that are currently in place
When was the installation date of your telephony equipment?
When is your contract renewal date?
Who maintains your telephony system(s)?
Please confirm the value of the initial project
Please confirm the total ongoing annual spend on telephony
Please confirm the annual support cost for your telephony system
Do you use Unified Communications or Collaboration tools , if so which ones?

Contact Centre
Please confirm the manufacturer of your contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
When is your contract renewal date?
Who maintains your contact centre system(s)?
Please confirm value of the initial project?
Please confirm the value of annual support/maintenance services (in £)? And overall annual spend for the contact centre

How many contact centre agents do you have?
Do agents work from home? Or just your offices?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?

Connectivity and Network Services
Who provides your WAN and internet connectivity and the annual spend on each
Have you , or do you plan to deploy SD Wan services
Have you got SIP trunks, if so who from and confirm annual spend
Please confirm who provides your LAN, WIFI and Security infrastructure
Please confirm your annual spend on each
Please confirm your data centre switching and security infrastructure and have you deployed cloud based security and threat management

Organisation
How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
• CIO / IT Director
• Head of IT
• Head of Digital Transformation
• Head of Customer services

Yours faithfully,

Daniel Leonard

Westminster City Council

Information request
Our reference: 19826489

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Dear Mr Leonard
 
Thank you for contacting Westminster City Council's Information Management
Team. 

Your query will be allocated for response, and someone will contact you
within 5 working days to confirm the details of your request. 

Please see the Council's website for further information on the Freedom of
Information Act
- [1]http://www.westminster.gov.uk/services/c...

Kind regards, 
 
Information Management Team
Westminster City Council
64 Victoria Street
London
SW1E 6QP
[email address]
 
NOTE: Please do not edit the subject line when replying to this email.
 

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Westminster City Council

Information request
Our reference: 19826489

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Westminster City Council

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Information request
Our reference: 19826489

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Dear Mr Leonard
 
Thank you for your request for information received on 23 March 2021.
 
Please find attached our response to your request.

If you are dissatisfied with your response please send your Internal
Review request to the email address below

[1][email address]

 
Yours sincerely
 
 
Westminster City Council
Information Services
Email: [email address]
Web: [2]www.westminster.gov.uk
 
NOTE: Please do not reply to this email.
 

References

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