Nid ydym yn gwybod a yw'r ymateb mwyaf diweddar i'r cais hwn yn cynnwys gwybodaeth neuai peidio - os chi ywDaniel Leonard mewngofnodwch a gadael i bawb wybod.

Communications & Services

Daniel Leonard made this Rhyddid Gwybodaeth request to Royal Museums Greenwich as part of a batch sent to 236 authorities

Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

We're waiting for Daniel Leonard to read a recent response and update the status.

Dear Royal Museums Greenwich,

Telephony and UC/ Collaboration
Please confirm the manufacturer of your telephony system(s) that are currently in place
When was the installation date of your telephony equipment?
When is your contract renewal date?
Who maintains your telephony system(s)?
Please confirm the value of the initial project
Please confirm the total ongoing annual spend on telephony
Please confirm the annual support cost for your telephony system
Do you use Unified Communications or Collaboration tools , if so which ones?

Contact Centre
Please confirm the manufacturer of your contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
When is your contract renewal date?
Who maintains your contact centre system(s)?
Please confirm value of the initial project?
Please confirm the value of annual support/maintenance services (in £)? And overall annual spend for the contact centre

How many contact centre agents do you have?
Do agents work from home? Or just your offices?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?

Connectivity and Network Services
Who provides your WAN and internet connectivity and the annual spend on each
Have you , or do you plan to deploy SD Wan services
Have you got SIP trunks, if so who from and confirm annual spend
Please confirm who provides your LAN, WIFI and Security infrastructure
Please confirm your annual spend on each
Please confirm your data centre switching and security infrastructure and have you deployed cloud based security and threat management

Organisation
How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
• CIO / IT Director
• Head of IT
• Head of Digital Transformation
• Head of Customer services

Yours faithfully,

Daniel Leonard

Freedom of Information, Royal Museums Greenwich

Dear Mr Leonard,
 
Thank you for your email of 23 March 2021 which I confirm has been dealt
with in accordance with Freedom of Information Act 2000.
 
Please find below responses to your questions:
 

Telephony and UC/ Collaboration
Please confirm the manufacturer of
your telephony system(s) that are Mitel
currently in place
When was the installation date of Installed Aug 2008, updated/Replaced
your telephony equipment? June 2017
When is your contract renewal date? 31 Mar 2022
Who maintains your telephony Elite Networks
system(s)?
Please confirm the value of the Time expired, approx. £45k
initial project
Please confirm the total ongoing £26k
annual spend on telephony
Please confirm the annual support £5k
cost for your telephony system
Do you use Unified Communications
or Collaboration tools , if so No
which ones?
Contact Centre
Please confirm the manufacturer of
your contact centre system(s) that Not Used
are currently in place?
When was the installation date of Not Used
your contact centre infrastructure?
When is your contract renewal date? Not Used
Who maintains your contact centre Not Used
system(s)?
Please confirm value of the initial Not Used
project?
Please confirm the value of annual
support/maintenance services (in Not Used
£)? And overall annual spend for
the contact centre
How many contact centre agents do Not Used
you have?
Do agents work from home? Or just Not Used
your offices?
Do you use a CRM in the contact Not Used
centre? What platform is used?
Do you use a knowledge base /
knowledge management platform? What Not Used
platform is used?
Connectivity and Network Services
Who provides your WAN and internet
connectivity and the annual spend Janet (JISC)
on each
Have you , or do you plan to deploy No
SD Wan services
Have you got SIP trunks, if so who Gamma £3.5k
from and confirm annual spend
Please confirm who provides your
LAN, WIFI and Security Self Managed, Wi-Fi Wi-Fi Spark
infrastructure
Please confirm your annual spend on Network: Internal cost, Wi-Fi: £12k
each
Please confirm your data centre
switching and security Switch vendor HP.  Security systems
infrastructure and have you are sensitive so no detail will be
deployed cloud based security and disclosed.
threat management
Organisation
How many employees do you have 560
overall within your organisation?
Job Title: Procurement Manager, we
Can you provide contact details for follow Government procurement
your procurement lead / category guidelines so any contracts tenders
manager for these services? will be published on the relevant
portals, direct approaches are not
entertained.
Can you provide names and contact
details for the following people
within your organisation?
•       CIO / IT Director N/A
If you have a specific enquiry for the
•       Head of IT Head of IT or other personnel please
email [email address]
•       Head of Digital N/A
Transformation
•       Head of Customer services N/A

 
I hope that you are happy with the service you have received in relation
to your request but if not and you wish to make a complaint you should in
the first instance write to me, Jane Costantini, Governance and Museum
Records Manager.
 
If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner for a decision. (Generally, the
Information Commissioner cannot make a decision unless you have exhausted
the above complaints procedure provided by the National Maritime Museum.)
 
The Information Commissioner can be contacted at:
 
The Information Commissioner’s Office, Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF.
 
Please note: The personal information which you have given to us will be
used only to administer your request under the Freedom of Information Act.
It will be deleted three years after the correspondence has ceased. Please
contact me if you require further information.
 
Yours sincerely,
 
Jane Costantini
Governance and Museum Records Manager
Direct +44 (0)208 312 6636

Royal Museums Greenwich
Park Row
Greenwich
SE10 9NF
National Maritime Museum | Cutty Sark
Royal Observatory | The Queen's House
+44 (0)208 858 4422
 
 

dangos adrannau a ddyfynnir

Nid ydym yn gwybod a yw'r ymateb mwyaf diweddar i'r cais hwn yn cynnwys gwybodaeth neuai peidio - os chi ywDaniel Leonard mewngofnodwch a gadael i bawb wybod.