Communications & Services

The request was successful.

Dear Plymouth City Council,

Telephony and UC/ Collaboration
Please confirm the manufacturer of your telephony system(s) that are currently in place
When was the installation date of your telephony equipment?
When is your contract renewal date?
Who maintains your telephony system(s)?
Please confirm the value of the initial project
Please confirm the total ongoing annual spend on telephony
Please confirm the annual support cost for your telephony system
Do you use Unified Communications or Collaboration tools , if so which ones?

Contact Centre
Please confirm the manufacturer of your contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
When is your contract renewal date?
Who maintains your contact centre system(s)?
Please confirm value of the initial project?
Please confirm the value of annual support/maintenance services (in £)? And overall annual spend for the contact centre

How many contact centre agents do you have?
Do agents work from home? Or just your offices?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?

Connectivity and Network Services
Who provides your WAN and internet connectivity and the annual spend on each
Have you , or do you plan to deploy SD Wan services
Have you got SIP trunks, if so who from and confirm annual spend
Please confirm who provides your LAN, WIFI and Security infrastructure
Please confirm your annual spend on each
Please confirm your data centre switching and security infrastructure and have you deployed cloud based security and threat management

Organisation
How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
• CIO / IT Director
• Head of IT
• Head of Digital Transformation
• Head of Customer services

Yours faithfully,

Daniel Leonard

FOI People, Plymouth City Council

OFFICIAL

Dear Mr Leonard

FOI Reference: 929341

Thank you for your request for information. Your request was received on 23 March 2021 and is being dealt with under the terms of the Freedom of Information Act 2000.

We will aim to provide a response to your request within 20 working days, that is by 21 April 2021. Our response will be sent by email or hard copy depending on how you made your request and how the information is held.

If we're unable to gather the information you've asked for within the cost limit set by the government, which is 18 hours of staff time or £450, we will contact you to discuss how we can meet your information needs within this limit.

Information about the Freedom of Information Act 2000 can be found on the Information Commissioners Office website: https://ico.org.uk/your-data-matters/off...

We also have information available on our website: https://www.plymouth.gov.uk/aboutcouncil...

Please contact me if you're not able to find the information you're looking for.

For information about how Plymouth City Council will use the information you supply when making a request and the information rights you have please see our Privacy Notice: Information Access - Freedom of Information/Environmental Information Regulations.

Yours sincerely

Hayley Stevens
Information Access Officer
Plymouth City Council
Ballard House,
West Hoe Road
Plymouth
PL1 3BJ

T +44175238=98169
E [email address]
www.plymouth.gov.uk

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FOI People, Plymouth City Council

OFFICIAL

Dear Mr Leonard

Request for Information 929341

I am writing further to the previous correspondence dated 25 March 2021 regarding your request for information under the Freedom of Information Act 2000. I am pleased to inform you that we do hold the information that you have requested; please see responses in your original request email.

Please note that the information supplied can mostly be re-used in accordance with the Open Government Licence. The council should be acknowledged as the source of the information, but copyright is maintained for all photographs and third party contributions to the information supplied. For further details see http://www.nationalarchives.gov.uk/doc/o....

If you wish to discuss this letter or the information provided please contact the Information Access Officer using the contact details above. If you are unhappy with the way your request for information has been handled you can request a review by writing to the Information Access Officer stating the reason for your dissatisfaction. Following the review, if you remain unhappy with the way your request for information has been handled you can complain to the Information Commissioner's Office via their website: https://ico.org.uk/concerns/getting/ or by writing to:
Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF.

Information about the Freedom of Information Act 2000 can be found on the Information Commissioners Office website: http://www.ico.org.uk. Plymouth City Council also has information available on our website:
http://www.plymouth.gov.uk/home/council/....

Yours sincerely,

Hayley Stevens
Information Access Officer
Finance
Plymouth City Council
West Hoe Road
Plymouth
PL1 3BJ

T +441752398169
E [email address]
www.plymouth.gov.uk

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