Communications & Services

Daniel Leonard made this Rhyddid Gwybodaeth request to West Berkshire Council as part of a batch sent to 26 authorities

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Roedd y cais yn llwyddiannus.

Dear West Berkshire Council,

I would like to request the following information relating to the council's spend on communications technology.

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
Does your annual maintenance service include moves, adds and changes? And if not what is the annual cost of moves, adds & changes?
When is your contract renewal date?
Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Teams/Cisco/Avaya/Mitel? If yes, what tools are you currently using?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
Do agents work from home? Or just your offices?
When is your contract renewal date?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Who provides your wide area network? How many sites are connected?

How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
CIO / IT Director
Head of IT
Head of Digital Transformation
Head of Customer services

Yours faithfully,

Daniel Leonard

foi, West Berkshire Council

Thank you for your email.

 

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foi, West Berkshire Council

FoI/2020/452

 

Dear Mr Leonard,

 

Request for information: Communications and Services

 

Thank you for your request received 16^th Jun 2020; a response will be
issued within twenty working days.

 

Yours sincerely,

 

Suzi Kenchington 

Information Compliance Officer

Information Management Team

Strategy & Governance

West Berkshire Council, Council Offices, Market Street, Newbury, RG14 5LD

[1][email address] | 01635 519860 | 2860

 

From: Daniel Leonard [mailto:[FOI #670737 email]]
Sent: 16 June 2020 11:06
To: foi <[West Berkshire Council request email]>
Subject: Freedom of Information request - Communications & Services

 

This is an EXTERNAL EMAIL. STOP. THINK before you CLICK links or OPEN
attachments.

Dear West Berkshire Council,

I would like to request the following information relating to the
council's spend on communications technology.

Please confirm the manufacturer of your telephony system(s) that are
currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual
support/maintenance services (in £)?
Does your annual maintenance service include moves, adds and changes? And
if not what is the annual cost of moves, adds & changes?
When is your contract renewal date?
Do you use Unified Communications or Collaboration tools such as Microsoft
Skype for Business/ Teams/Cisco/Avaya/Mitel? If yes, what tools are you
currently using?

Please confirm the manufacturer of your Contact centre system(s) that are
currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual
support/maintenance services (in £)?
How many contact centre employees/agents do you have?
Do agents work from home? Or just your offices?
When is your contract renewal date?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform
is used?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Who provides your wide area network? How many sites are connected?

How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category
manager for these services?
Can you provide names and contact details for the following people within
your organisation?
CIO / IT Director
Head of IT
Head of Digital Transformation
Head of Customer services

Yours faithfully,

Daniel Leonard

-------------------------------------------------------------------

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[2][FOI #670737 email]

Is [3][West Berkshire Council request email] the wrong address for Freedom of Information
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[4]https://www.whatdotheyknow.com/change_re...

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dangos adrannau a ddyfynnir

foi, West Berkshire Council

FoI/2020/452

 

Dear Mr Leonard,

 

Request for information: Communications and Services

 

Please see below the Council’s response to your request for information.

 

You have asked;

 

Please confirm the manufacturer of your telephony system(s) that are
currently in place?

Siemens/Unify

When was the installation date of your telephony equipment?

2009

Who maintains your telephony system(s)?

Maintel

Please confirm value of the initial project and value of annual
support/maintenance services?

(Initial Project - £124,239.00)  (Maintenance - £46,365.00)

Does your annual maintenance service include moves, adds and changes? And
if not what is the annual cost of moves, adds & changes?

The moves and changes are completed by the on-site Telecoms. Manager and
Telecoms Engineer.

When is your contract renewal date?

31/03/2021

Do you use Unified Communications or Collaboration tools such as Microsoft
Skype for Business/ Teams/Cisco/Avaya/Mitel? If yes, what tools are you
currently using?

Unified Communications and Teams

Please confirm the manufacturer of your Contact centre system(s) that are
currently in place?

Siemens/Unify

When was the installation date of your contact centre infrastructure?

2013

Who maintains your contact centre system(s)?

Maintel

Please confirm value of the initial project and value of annual
support/maintenance services?

(Initial Project - £60,000)  (Maintenance costs are included in total
maintenance figure above)

How many contact centre employees/agents do you have

132

Do agents work from home? Or just your offices?

Work from home and office.

When is your contract renewal date?

31/03/2021

Do you use a CRM in the contact centre? What platform is used?

No

Do you use a knowledge base / knowledge management platform? What platform
is used?

No

Who currently provides your calls and lines?

BT

What is your current annual spend on calls and lines?

£91,438.00

When is your contract renewal date?

April 2021

Who provides your wide area network? How many sites are connected?

Amatis  - 34 sites.

How many employees do you have overall within your organisation?

Staff employed by West Berkshire Council On 31/3/20
Headcount 1512
Full time employees in workforce (%) 61.18
Part time employees in workforce (%) 38.82

Can you provide contact details for your procurement lead / category
manager for these services?

Kevin Griffin is the Head of Customer Services and ICT:
[1]https://citizen.westberks.gov.uk/media/3...

Can you provide names and contact details for the following people within
your organisation?

CIO / IT Director

 

Customer Services and ICT fall under the Resources Directorate.

Joseph Holmes is the Director for Resources:
[2]https://citizen.westberks.gov.uk/media/3...

Head of IT

Head of Digital Transformation
Head of Customer services

Kevin Griffin is the Head of Customer Services and ICT:
[3]https://citizen.westberks.gov.uk/media/3...

If you are unhappy with the way your request has been handled or the
outcome of your request, you may ask for an internal review. You should
contact The FoI Reviewing Officer, Strategic Support, Council Offices,
Market Street, Newbury RG14 5LD, email [4][email address] , within 40
working days, if you wish to request a review.

 

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire SK9 5AF

 

Yours sincerely,

 

Suzi Kenchington 

Information Compliance Officer

Information Management Team

Strategy & Governance

West Berkshire Council, Council Offices, Market Street, Newbury, RG14 5LD

[5][email address] | 01635 519860 | 2860

 

From: Daniel Leonard
[[6]mailto:[FOI #670737 email]]
Sent: 16 June 2020 11:06
To: foi <[7][West Berkshire Council request email]>
Subject: Freedom of Information request - Communications & Services

 

This is an EXTERNAL EMAIL. STOP. THINK before you CLICK links or OPEN
attachments.

Dear West Berkshire Council,

I would like to request the following information relating to the
council's spend on communications technology.

Please confirm the manufacturer of your telephony system(s) that are
currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual
support/maintenance services (in £)?
Does your annual maintenance service include moves, adds and changes? And
if not what is the annual cost of moves, adds & changes?
When is your contract renewal date?
Do you use Unified Communications or Collaboration tools such as Microsoft
Skype for Business/ Teams/Cisco/Avaya/Mitel? If yes, what tools are you
currently using?

Please confirm the manufacturer of your Contact centre system(s) that are
currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual
support/maintenance services (in £)?
How many contact centre employees/agents do you have?
Do agents work from home? Or just your offices?
When is your contract renewal date?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform
is used?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Who provides your wide area network? How many sites are connected?

How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category
manager for these services?
Can you provide names and contact details for the following people within
your organisation?
CIO / IT Director
Head of IT
Head of Digital Transformation
Head of Customer services

Yours faithfully,

Daniel Leonard

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[8][FOI #670737 email]

Is [9][West Berkshire Council request email] the wrong address for Freedom of Information
requests to West Berkshire Council? If so, please contact us using this
form:
[10]https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[11]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[12]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

dangos adrannau a ddyfynnir