Communications & Services

The request was successful.

Dear Warrington Borough Council,

I would like to request the following information relating to the council's spend on communications technology.

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
Does your annual maintenance service include moves, adds and changes? And if not what is the annual cost of moves, adds & changes?
When is your contract renewal date?
Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Teams/Cisco/Avaya/Mitel? If yes, what tools are you currently using?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
Do agents work from home? Or just your offices?
When is your contract renewal date?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Who provides your wide area network? How many sites are connected?

How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
CIO / IT Director
Head of IT
Head of Digital Transformation
Head of Customer services

Yours faithfully,

Daniel Leonard

FOI, Warrington Borough Council

Thank you for contacting Warrington Borough Council.
 
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References

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1. http://wwww.warrington.gov.uk/

FOI ACE, Warrington Borough Council

Dear Mr Leonard,

Freedom of Information Act Request – FOI/CORP/3119

 

Thank you for your request received on 16/06/2020 regarding Communications
& Services.

 

Your request has been logged and we are hoping to provide a response you
within the statutory 20 working days.

 

Due to the unprecedented challenges we are all facing during the
Coronavirus (COVID-19) pandemic, the Council may not be able to provide a
response to your request within the statutory 20 working days. This is due
to the likelihood of resources being prioritised on the delivery of
services to our most vulnerable residents.

 

To find out further information about this please see our website:
[1]https://www.warrington.gov.uk/dealing-fo...

 

Please accept our sincere apologises for this and any inconvenience this
may cause you.

 

Thank you in anticipation of your co-operation and patience.

 

Please use this reference number above in any further correspondence
relating to your request.

Many thanks

 

The FOI Administrator

 

 

 

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References

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1. https://www.warrington.gov.uk/dealing-fo...

FOI ACE, Warrington Borough Council

1 Attachment

Dear Mr Leonard,

 

Freedom of Information Act Request – FOI/CORP/3120

 

Further to your Freedom of Information request we received on 16/06/2020,
please see the attached response.

 

 

Many thanks

 

 

The FOI Administrator

 

 

 

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