Communications & Services

Daniel Leonard made this Rhyddid Gwybodaeth request to Commission on Human Medicines as part of a batch sent to 236 authorities

Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

Roedd y cais yn llwyddiannus.

Dear Commission on Human Medicines,

Telephony and UC/ Collaboration
Please confirm the manufacturer of your telephony system(s) that are currently in place
When was the installation date of your telephony equipment?
When is your contract renewal date?
Who maintains your telephony system(s)?
Please confirm the value of the initial project
Please confirm the total ongoing annual spend on telephony
Please confirm the annual support cost for your telephony system
Do you use Unified Communications or Collaboration tools , if so which ones?

Contact Centre
Please confirm the manufacturer of your contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
When is your contract renewal date?
Who maintains your contact centre system(s)?
Please confirm value of the initial project?
Please confirm the value of annual support/maintenance services (in £)? And overall annual spend for the contact centre

How many contact centre agents do you have?
Do agents work from home? Or just your offices?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?

Connectivity and Network Services
Who provides your WAN and internet connectivity and the annual spend on each
Have you , or do you plan to deploy SD Wan services
Have you got SIP trunks, if so who from and confirm annual spend
Please confirm who provides your LAN, WIFI and Security infrastructure
Please confirm your annual spend on each
Please confirm your data centre switching and security infrastructure and have you deployed cloud based security and threat management

Organisation
How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
• CIO / IT Director
• Head of IT
• Head of Digital Transformation
• Head of Customer services

Yours faithfully,

Daniel Leonard

MHRA Customer Services, Commission on Human Medicines

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MHRA Customer Services, Commission on Human Medicines

Our Ref: FOI 21/290

       

Dear Daniel Leonard,

       

RE:  REQUEST UNDER THE FREEDOM OF INFORMATION ACT 2000

        

Thank you for your enquiry which we received on 23^rd March 2021.

       

I confirm that your request is now being handled under the Freedom of
Information Act and you should receive a reply within 20 working days from
our date of receipt. 

 

If you need to contact us again about this request, please quote the
reference number above.

        

Kind Regards,

 

 

MHRA Customer Service Centre

 

Medicines and Healthcare products Regulatory Agency

10 South Colonnade, Canary Wharf, London E14 4PU

Telephone 0203 080 6000

 

 

 

dangos adrannau a ddyfynnir

MHRA Customer Services, Commission on Human Medicines

FOI 21/290

 

Dear Daniel Leonard,

 

Thank you for your email.

 

Please find below response in red text in body of your email.

 

If you disagree with how we have interpreted the Freedom of Information
Act 2000 with regards to your request, you can ask for an internal review.
It will be carried out by a senior member of the Agency who was not
involved with the original decision. Internal review requests should be
submitted within two months of the date you receive this response and
addressed to: [1][Commission on Human Medicines request email].

 

Due to the ongoing Covid-19 situation, we are not able to accept delivery
of any documents or correspondence by post or courier to any of our
offices.

 

After that, if you remain dissatisfied, you may write to the Information
Commissioner at; The Information Commissioner’s Office Wycliffe House
Water Lane Wilmslow Cheshire

SK9 5AF

They will make a decision on whether or not we have interpreted the FOIA
correctly in handling your request.

 

Yours sincerely

 

MHRA Customer Service Centre

 

Medicines and Healthcare products Regulatory Agency

10 South Colonnade, Canary Wharf, London E14 4PU.

 

dangos adrannau a ddyfynnir