Communications & Services

Daniel Leonard made this Rhyddid Gwybodaeth request to City of London Corporation as part of a batch sent to 236 authorities

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Roedd y cais yn llwyddiannus.

Dear City of London Corporation,

Telephony and UC/ Collaboration
Please confirm the manufacturer of your telephony system(s) that are currently in place
When was the installation date of your telephony equipment?
When is your contract renewal date?
Who maintains your telephony system(s)?
Please confirm the value of the initial project
Please confirm the total ongoing annual spend on telephony
Please confirm the annual support cost for your telephony system
Do you use Unified Communications or Collaboration tools , if so which ones?

Contact Centre
Please confirm the manufacturer of your contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
When is your contract renewal date?
Who maintains your contact centre system(s)?
Please confirm value of the initial project?
Please confirm the value of annual support/maintenance services (in £)? And overall annual spend for the contact centre

How many contact centre agents do you have?
Do agents work from home? Or just your offices?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?

Connectivity and Network Services
Who provides your WAN and internet connectivity and the annual spend on each
Have you , or do you plan to deploy SD Wan services
Have you got SIP trunks, if so who from and confirm annual spend
Please confirm who provides your LAN, WIFI and Security infrastructure
Please confirm your annual spend on each
Please confirm your data centre switching and security infrastructure and have you deployed cloud based security and threat management

Organisation
How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
• CIO / IT Director
• Head of IT
• Head of Digital Transformation
• Head of Customer services

Yours faithfully,

Daniel Leonard

COL-EB-InformationOfficer, City of London Corporation

Dear Daniel Leonard,

FREEDOM OF INFORMATION ACT 2000 (FOIA) - REQUEST FOR INFORMATION

The City of London (CoL) acknowledges receipt of your request for information of 23 March 2021.

Public authorities are required to respond to requests within the statutory timescale of 20 working days beginning from the first working day after they receive a request. The Act does not always require public authorities to disclose the information which they hold.

The FOIA applies to the CoL as a local authority, police authority and port health authority. The CoL is the local and police authority for the "Square Mile", ie the historic City of London, and not for London as a whole. Please see the following page containing a link to a map (City of London - Interactive Mapping), which shows the local authority area covered by the CoL:
https://www.mapping.cityoflondon.gov.uk/...

The CoL does have some functions, including Port Health Authority functions, which extend beyond the City boundary. For further information please see: www.cityoflondon.gov.uk.

Yours sincerely,

Information Officer
Comptroller & City Solicitor's Department
City of London
Tel: 020-7332 1243
www.cityoflondon.gov.uk

dangos adrannau a ddyfynnir

CHB - FOI, City of London Corporation

Dear Mr Leonard

 

FREEDOM OF INFORMATION ACT 2000 (FOIA) - INFORMATION REQUEST

 

Following your request of 23 ^ March and our acknowledgement on the 24
March the City of London (CoL) responds as follows:-

 

 

Telephony and UC/ Collaboration  

 
Please confirm the manufacturer Mitel 3300
of your telephony system(s) that
are currently in place  

   

When was the installation date 2008/09
of your telephony equipment?
 
 
 
When is your contract renewal
date? May 2022

   

Who maintains your telephony Daisy
system(s)?
 
 
Approx.  £200,000 part of larger
Please confirm the value of the refurbishment project
initial project
 
 
Approx.  £250,000
 
 
Please confirm the total ongoing
annual spend on telephony  

  Hardware:  £62,000

Please confirm the annual  
support cost for your telephony
system  

  Yes.  Teams/SharePoint

Do you use Unified  
Communications or Collaboration
tools , if so which ones?  

   
Contact Centre  
Please confirm the manufacturer Mitel
of your contact centre system(s)
that are currently in place? Granicus (Formerly FirmStep)

   

   

When was the installation date 2019 – with move to Bishopsgate
of your contact centre
infrastructure? Granicus (Formerly FirmStep) – 2018

   

When is your contract renewal Mitel – May 2022
date?
Granicus – December 2021
 
 
 
Daisy Telecoms
Who maintains your contact
centre system(s)? Granicus

   

  £20,000

Please confirm value of the  
initial project?
 
 
Mitel - £62,000
 
Granicus - £8,500
Please confirm the value of
annual support/maintenance  
services (in £)? And overall
annual spend for the contact  
centre
 
 
12
 
 
How many contact centre agents
do you have? At present, work from home. 

   

Do agents work from home? Or Granicus (formerly FirmStep)
just your offices?
 
 
 
Do you use a CRM in the contact
centre? What platform is used? Granicus (formerly FirmStep)

   

Do you use a knowledge base /
knowledge management platform?
What platform is used?

 

 
Connectivity and Network  
Services

 
Who provides your WAN and BT - £360,000
internet connectivity and the
annual spend on each  

   

Have you , or do you plan to Yes.  
deploy SD Wan services
 
 
 
Have you got SIP trunks, if so
who from and confirm annual Yes.  Daisy Telecoms.  Approx.  £100,000
spend
 
 
 
Please confirm who provides your
LAN, WIFI and Security HP Aruba; Approx.  £600,000.
infrastructure.  Please confirm
your annual spend on each.  

   

Please confirm your data centre  
switching and security
infrastructure and have you Our data centre is now cloud based and we
deployed cloud based security have deployed cloud based security and
and threat management threat management. 

   

   
Organisation  

 
How many employees do you have Approx.  3,400
overall within your
organisation?  

   

Can you provide contact details Darran Reid, Procurement Manager
for your procurement lead /
category manager for these [1][email address]
services?
 
 
 
Can you provide names and
contact details for the  
following people within your
organisation?  

   

•            CIO / IT Director Sean Green, IT Director

  [2][email address]

   

•            Head of IT Equivalent post, IT Deputy Director
(Delivery)
 
[3][email address]
 
 
•            Head of Digital
Transformation No equivalent post.

   

•            Head of Customer No equivalent post. 
services

 

 

 

However, we hope that this response is of assistance.

 

If you wish to make a complaint about the way the CoL has managed your
enquiry, please make your complaint in writing to email address:
[4][email address]. For a link to the CoL’s FOI complaints
procedure, please visit the following page:
[5]www.cityoflondon.gov.uk/Feedback, at the end of which is located the
FOI complaints procedure. If, having used the CoL’s FOI Complaints
Procedure, you are still dissatisfied, you may request the Information
Commissioner to investigate. Please contact: Information Commissioner,
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Telephone:
(01625) 545700.  Website: [6]http://www.ico.org.uk/.

 

The FOIA applies to the CoL as a local authority, police authority and
port health authority. Subject to any other statutory provisions requiring
the City of London to disclose information, release of information outside
the scope of the Act is subject to the discretion of the CoL.

 

The CoL holds the copyright in this communication. Its supply does not
give a right to re-use in a way that would infringe that copyright, for
example, by making copies, publishing and issuing copies to the public or
to any other person. Brief extracts of any of the material may be
reproduced under the fair dealing provisions of the Copyright, Designs and
Patents Act 1988 (sections 29 and 30) for the purposes of research for
non-commercial purposes, private study, criticism, review and news
reporting, subject to an acknowledgement of the copyright owner.

 

Yours sincerely,

 

Information Officer

IT Division

Chamberlain’s Department

020 7332 3992

 

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