Communications & Services

Roedd y cais yn llwyddiannus.

Dear Slough Borough Council,

I would like to request the following information relating to the council's spend on communications technology.

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
Does your annual maintenance service include moves, adds and changes? And if not what is the annual cost of moves, adds & changes?
When is your contract renewal date?
Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Teams/Cisco/Avaya/Mitel? If yes, what tools are you currently using?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
Do agents work from home? Or just your offices?
When is your contract renewal date?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Who provides your wide area network? How many sites are connected?

How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
CIO / IT Director
Head of IT
Head of Digital Transformation
Head of Customer services

Yours faithfully,

Daniel Leonard

FOI, Slough Borough Council

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_FreedomOfInformation, Slough Borough Council

Dear Sir

This is to acknowledge receipt of your FOI request.

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Regards, SBC FOI Officer

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_FreedomOfInformation, Slough Borough Council

Dear Sir

Please see reply below.

Please confirm the manufacturer of your telephony system(s) that are currently in place? Virgin Media Business
When was the installation date of your telephony equipment? New system due for install in July/August 2020
Who maintains your telephony system(s)? Virgin Media Business
Please confirm value of the initial project and value of annual support/maintenance services (in £) Initial project implementation cost - £375,803.47. Annual costs -£175,465.88
Does your annual maintenance service include moves, adds and changes? And if not what is the annual cost of moves, adds & changes? Yes
When is your contract renewal date? February/March 2023
Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Teams/Cisco/Avaya/Mitel? If yes, what tools are you currently using? Yes - Microsoft Teams

Please confirm the manufacturer of your Contact centre system(s) that are currently in place? G3 Comms
When was the installation date of your contact centre infrastructure? September 2019
Who maintains your contact centre system(s)? G3 Comms
Please confirm value of the initial project and value of annual support/maintenance services (in £) Initial project implementation cost - £165,112.00. Annual costs -£110,512.00
How many contact centre employees/agents do you have? 60
Do agents work from home? Or just your offices? Both
When is your contract renewal date? September 2020
Do you use a CRM in the contact centre? What platform is used? Oracle CRM
Do you use a knowledge base / knowledge management platform? What platform is used? No

Who currently provides your calls and lines? Virgin Media Business and G3
What is your current annual spend on calls and lines? VMB - £300,000pa on line rental and call charges. G3 - £14,400pa on call charges
When is your contract renewal date? As above
Who provides your wide area network? How many sites are connected? Virgin Media Business – 33 sites

How many employees do you have overall within your organisation? 1200
Can you provide contact details for your procurement lead / category manager for these services? Sushil Thobhani
Can you provide names and contact details for the following people within your organisation?
CIO / IT Director – Joe Carter, director of transformation, [email address]
Head of IT - Chris Claxton, IT Service Delivery Manager/Head of IT, [email address]
Service Lead – Digital & IT – Simon Pallett, [email address]

Head of Digital Transformation – Joe Carter
Head of Customer services – Vijay McGuire

Regards, SBC FOI Officer

-------------------------------------------
From: Daniel Leonard[SMTP:[email address]]
Sent: 16 June 2020 11:05:36
To: FOI
Subject: Freedom of Information request - Communications & Services
Auto forwarded by a Rule

Dear Slough Borough Council,

I would like to request the following information relating to the council's spend on communications technology.

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
Does your annual maintenance service include moves, adds and changes? And if not what is the annual cost of moves, adds & changes?
When is your contract renewal date?
Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Teams/Cisco/Avaya/Mitel? If yes, what tools are you currently using?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
Do agents work from home? Or just your offices?
When is your contract renewal date?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Who provides your wide area network? How many sites are connected?

How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
CIO / IT Director
Head of IT
Head of Digital Transformation
Head of Customer services

Yours faithfully,

Daniel Leonard

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