Communications & Services

Daniel Leonard made this Rhyddid Gwybodaeth request to Board of the Pension Protection Fund as part of a batch sent to 236 authorities

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Roedd y cais yn llwyddiannus.

Dear Board of the Pension Protection Fund,

Telephony and UC/ Collaboration
Please confirm the manufacturer of your telephony system(s) that are currently in place
When was the installation date of your telephony equipment?
When is your contract renewal date?
Who maintains your telephony system(s)?
Please confirm the value of the initial project
Please confirm the total ongoing annual spend on telephony
Please confirm the annual support cost for your telephony system
Do you use Unified Communications or Collaboration tools , if so which ones?

Contact Centre
Please confirm the manufacturer of your contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
When is your contract renewal date?
Who maintains your contact centre system(s)?
Please confirm value of the initial project?
Please confirm the value of annual support/maintenance services (in £)? And overall annual spend for the contact centre

How many contact centre agents do you have?
Do agents work from home? Or just your offices?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?

Connectivity and Network Services
Who provides your WAN and internet connectivity and the annual spend on each
Have you , or do you plan to deploy SD Wan services
Have you got SIP trunks, if so who from and confirm annual spend
Please confirm who provides your LAN, WIFI and Security infrastructure
Please confirm your annual spend on each
Please confirm your data centre switching and security infrastructure and have you deployed cloud based security and threat management

Organisation
How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
• CIO / IT Director
• Head of IT
• Head of Digital Transformation
• Head of Customer services

Yours faithfully,

Daniel Leonard

FOI, Board of the Pension Protection Fund

5 Atodiad

Dear Mr Leonard,

 

Thank you for your request, which was received on 23 March. We will be in
touch in due course with a response, and no later than 22 April.

 

Kind regards

 

[1]cid:image007.png@01D4C761.1689ED00 Pension Protection Fund

[2]www.ppf.co.uk

 

 

 

 

[3]cid:image008.png@01D4C761.1689ED00 [4]cid:image009.png@01D4C761.1689ED00 [5]cid:image010.png@01D4C761.1689ED00[6]cid:image011.png@01D4C761.1689ED00

 

 

 

 

 

From: Daniel Leonard <[FOI #739468 email]>
Sent: 23 March 2021 14:46
To: FOI <[email address]>
Subject: [External] Freedom of Information request - Communications &
Services

 

Dear Board of the Pension Protection Fund,

Telephony and UC/ Collaboration

Please confirm the manufacturer of your telephony system(s) that are
currently in place

When was the installation date of your telephony equipment?

When is your contract renewal date?

Who maintains your telephony system(s)?

Please confirm the value of the initial project

Please confirm the total ongoing annual spend on telephony

Please confirm the annual support cost for your telephony system

Do you use Unified Communications or Collaboration tools , if so which
ones?

Contact Centre

Please confirm the manufacturer of your contact centre system(s) that are
currently in place?

When was the installation date of your contact centre infrastructure?

When is your contract renewal date?

Who maintains your contact centre system(s)?

Please confirm value of the initial project?

Please confirm the value of annual support/maintenance services (in £)?
And overall annual spend for the contact centre

How many contact centre agents do you have?

Do agents work from home? Or just your offices?

Do you use a CRM in the contact centre? What platform is used?

Do you use a knowledge base / knowledge management platform? What platform
is used?

Connectivity and Network Services

Who provides your WAN and internet connectivity and the annual spend on
each

Have you , or do you plan to deploy SD Wan services

Have you got SIP trunks, if so who from and confirm annual spend

Please confirm who provides your LAN, WIFI and Security infrastructure

Please confirm your annual spend on each

Please confirm your data centre switching and security infrastructure and
have you deployed cloud based security and threat management

Organisation

How many employees do you have overall within your organisation?

Can you provide contact details for your procurement lead / category
manager for these services?

Can you provide names and contact details for the following people within
your organisation?

• CIO / IT Director

• Head of IT

• Head of Digital Transformation

• Head of Customer services

Yours faithfully,

Daniel Leonard

-------------------------------------------------------------------

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[7][FOI #739468 email]

Is [8][Pension Protection Fund request email] the wrong address for Freedom of Information requests
to Board of the Pension Protection Fund? If so, please contact us using
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-------------------------------------------------------------------

References

Visible links
2. http://www.ppf.co.uk/
3. https://www.facebook.com/PensionProtecti...
4. https://twitter.com/ppf?lang=en-gb
5. https://www.linkedin.com/company/pension...
6. https://www.youtube.com/channel/UCm9QlS1...
7. mailto:[FOI #739468 email]
8. mailto:[Pension Protection Fund request email]
9. https://www.whatdotheyknow.com/change_re...
10. https://www.whatdotheyknow.com/help/offi...
11. https://www.whatdotheyknow.com/help/ico-...

FOI, Board of the Pension Protection Fund

6 Atodiad

Dear Daniel Leonard,

 

Please see attached our response to your information request.

 

Kind regards

 

[1]cid:image007.png@01D4C761.1689ED00 Pension Protection Fund

[2]www.ppf.co.uk

 

 

 

[3]cid:image008.png@01D4C761.1689ED00 [4]cid:image009.png@01D4C761.1689ED00 [5]cid:image010.png@01D4C761.1689ED00[6]cid:image011.png@01D4C761.1689ED00

 

 

 

 

From: Daniel Leonard <[FOI #739468 email]>
Sent: 23 March 2021 14:46
To: FOI <[email address]>
Subject: [External] Freedom of Information request - Communications &
Services

 

Dear Board of the Pension Protection Fund,

Telephony and UC/ Collaboration

Please confirm the manufacturer of your telephony system(s) that are
currently in place

When was the installation date of your telephony equipment?

When is your contract renewal date?

Who maintains your telephony system(s)?

Please confirm the value of the initial project

Please confirm the total ongoing annual spend on telephony

Please confirm the annual support cost for your telephony system

Do you use Unified Communications or Collaboration tools , if so which
ones?

Contact Centre

Please confirm the manufacturer of your contact centre system(s) that are
currently in place?

When was the installation date of your contact centre infrastructure?

When is your contract renewal date?

Who maintains your contact centre system(s)?

Please confirm value of the initial project?

Please confirm the value of annual support/maintenance services (in £)?
And overall annual spend for the contact centre

How many contact centre agents do you have?

Do agents work from home? Or just your offices?

Do you use a CRM in the contact centre? What platform is used?

Do you use a knowledge base / knowledge management platform? What platform
is used?

Connectivity and Network Services

Who provides your WAN and internet connectivity and the annual spend on
each

Have you , or do you plan to deploy SD Wan services

Have you got SIP trunks, if so who from and confirm annual spend

Please confirm who provides your LAN, WIFI and Security infrastructure

Please confirm your annual spend on each

Please confirm your data centre switching and security infrastructure and
have you deployed cloud based security and threat management

Organisation

How many employees do you have overall within your organisation?

Can you provide contact details for your procurement lead / category
manager for these services?

Can you provide names and contact details for the following people within
your organisation?

• CIO / IT Director

• Head of IT

• Head of Digital Transformation

• Head of Customer services

Yours faithfully,

Daniel Leonard

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[7][FOI #739468 email]

Is [8][Pension Protection Fund request email] the wrong address for Freedom of Information requests
to Board of the Pension Protection Fund? If so, please contact us using
this form:

[9]https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[10]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:

[11]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

References

Visible links
2. http://www.ppf.co.uk/
3. https://www.facebook.com/PensionProtecti...
4. https://twitter.com/ppf?lang=en-gb
5. https://www.linkedin.com/company/pension...
6. https://www.youtube.com/channel/UCm9QlS1...
7. mailto:[FOI #739468 email]
8. mailto:[Pension Protection Fund request email]
9. https://www.whatdotheyknow.com/change_re...
10. https://www.whatdotheyknow.com/help/offi...
11. https://www.whatdotheyknow.com/help/ico-...