I am out of the office on annual leave. I will return on Monday 29th March
when I will reply to your email.

For any urgent enquiries please contact Victoria Parsons: 
[email address]

Best wishes

Donna Burnett

Trust Board Secretary

Good Morning
FOI 482...Thank you for your request. The team aim to respond within the
20-working day deadline date.
Kind Regards
FOI Team

--------------------------------------------------------------------------

From: Burnett Donna (RC9) Luton & Dunstable Hospital FT
<[Bedfordshire Hospitals NHS Foundation Trust request email]>
Sent: Monday, March 29, 2021 10:02 AM
To: foi (RC9) Luton & Dunstable Hospital TR <[email address]>
Subject: FW: Freedom of Information request - Communications & Services
 

Donna Burnett
Trust Board Secretary
Bedfordshire Hospitals NHS Foundation Trust
Tel: 07812 493447
Visit: [1]www.bedfordshirehospitals.nhs.uk

dangos adrannau a ddyfynnir

Good afternoon
FOI 482...Please accept the team sincere apologies for the delay in
providing a response. The team hope to have this out to you in due course.
Thank you for your patience.
Kind Regards
FOI Team
If you no longer require this information, could you kindly let us know.

--------------------------------------------------------------------------

From: FOIBEDFORDSHIREHOSPITALS (BEDFORD HOSPITAL NHS TRUST)
<[email address]>
Sent: Monday, March 29, 2021 11:34 AM
To: [FOI #739463 email]
<[FOI #739463 email]>
Subject: Fw: FOI 482 Freedom of Information request - Communications &
Services
 
Good Morning
FOI 482...Thank you for your request. The team aim to respond within the
20-working day deadline date.
Kind Regards
FOI Team

--------------------------------------------------------------------------

Dear Bedfordshire Hospitals NHS Foundation Trust,

Telephony and UC/ Collaboration

Please confirm the manufacturer of your telephony system(s) that are
currently in place

When was the installation date of your telephony equipment?

When is your contract renewal date?

Who maintains your telephony system(s)?

Please confirm the value of the initial project

Please confirm the total ongoing annual spend on telephony

Please confirm the annual support cost for your telephony system

Do you use Unified Communications or Collaboration tools , if so which
ones?

Contact Centre

Please confirm the manufacturer of your contact centre system(s) that are
currently in place?

When was the installation date of your contact centre infrastructure?

When is your contract renewal date?

Who maintains your contact centre system(s)?

Please confirm value of the initial project?

Please confirm the value of annual support/maintenance services (in £)?
And overall annual spend for the contact centre

How many contact centre agents do you have?

Do agents work from home? Or just your offices?

Do you use a CRM in the contact centre? What platform is used?

Do you use a knowledge base / knowledge management platform? What platform
is used?

Connectivity and Network Services

Who provides your WAN and internet connectivity and the annual spend on
each

Have you , or do you plan to deploy SD Wan services

Have you got SIP trunks, if so who from and confirm annual spend

Please confirm who provides your LAN, WIFI and Security infrastructure

Please confirm your annual spend on each

Please confirm your data centre switching and security infrastructure and
have you deployed cloud based security and threat management

Organisation

How many employees do you have overall within your organisation?

Can you provide contact details for your procurement lead / category
manager for these services?

Can you provide names and contact details for the following people within
your organisation?

•       CIO / IT Director

•       Head of IT

•       Head of Digital Transformation

•       Head of Customer services

Yours faithfully,

Daniel Leonard

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[FOI #739463 email]

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requests to Bedfordshire Hospitals NHS Foundation Trust? If so, please
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dangos adrannau a ddyfynnir

Good morning
FOI 482...Please accept the team sincere apologies for the delay in
providing a response.
Kind Regards
FOI Team

--------------------------------------------------------------------------

From: FOIBEDFORDSHIREHOSPITALS (BEDFORD HOSPITAL NHS TRUST)
<[email address]>
Sent: Monday, March 29, 2021 11:34 AM
To: [FOI #739463 email]
<[FOI #739463 email]>
Subject: Fw: FOI 482 Freedom of Information request - Communications &
Services
 
Good Morning
FOI 482...Thank you for your request. The team aim to respond within the
20-working day deadline date.
Kind Regards
FOI Team

--------------------------------------------------------------------------

From: Burnett Donna (RC9) Luton & Dunstable Hospital FT
<[Bedfordshire Hospitals NHS Foundation Trust request email]>
Sent: Monday, March 29, 2021 10:02 AM
To: foi (RC9) Luton & Dunstable Hospital TR <[email address]>
Subject: FW: Freedom of Information request - Communications & Services
 

Donna Burnett
Trust Board Secretary
Bedfordshire Hospitals NHS Foundation Trust
Tel: 07812 493447
Visit: [1]www.bedfordshirehospitals.nhs.uk

dangos adrannau a ddyfynnir