Communications & Services

Daniel Leonard made this Rhyddid Gwybodaeth request to West Berkshire Council as part of a batch sent to 35 authorities

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Roedd y cais yn llwyddiannus.

Dear West Berkshire Council,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?

Please confirm value of the initial project?
Please confirm value of annual support/maintenance services (in £)?

Does your annual maintenance service include moves, adds and changes? And if not what is the annual cost of moves, adds & changes?
When is your contract renewal date?
Do you use Unified Communications or Collaboration tools such as Microsoft Teams/ Slack/ Cisco/Avaya/Mitel/ Zoom? If yes, please list all tools you are currently using?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project?
Please confirm value of annual support/maintenance services (in £)?

How many contact centre employees/agents do you have?
Do agents work from home? Or just your offices?
When is your contract renewal date?

Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Who provides your wide area network? How many sites are connected?

How many employees do you have overall within your organisation?

Can you provide contact details for your procurement lead / category manager for these services?

Can you provide names and contact details for the following people within your organisation?
CIO / IT Director
Head of IT
Head of Digital Transformation
Head of Customer services

Yours faithfully,

Daniel Leonard

foi, West Berkshire Council

Thank you for your email.

 

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foi, West Berkshire Council

FoI/2021/51

 

Dear Mr Leonard,

 

Request for information: Communication Services

 

Thank you for your request received 20^th January 2021; a response will be
issued within twenty working days.

 

Yours sincerely,

 

Suzi Kenchington 

Information Compliance Officer

Information Management Team

Strategy & Governance

West Berkshire Council, Council Offices, Market Street, Newbury, RG14 5LD

[1][email address] | 01635 519860 | 2860

 

From: Daniel Leonard [mailto:[FOI #719546 email]]
Sent: 20 January 2021 15:46
To: foi <[West Berkshire Council request email]>
Subject: Freedom of Information request - Communications & Services

 

This is an EXTERNAL EMAIL. STOP. THINK before you CLICK links or OPEN
attachments.

Dear West Berkshire Council,

Please confirm the manufacturer of your telephony system(s) that are
currently in place?

When was the installation date of your telephony equipment?

Who maintains your telephony system(s)?

Please confirm value of the initial project?

Please confirm value of annual support/maintenance services (in £)?

Does your annual maintenance service include moves, adds and changes? And
if not what is the annual cost of moves, adds & changes?

When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft
Teams/ Slack/ Cisco/Avaya/Mitel/ Zoom? If yes, please list all tools you
are currently using?

Please confirm the manufacturer of your Contact centre system(s) that are
currently in place?

When was the installation date of your contact centre infrastructure?

Who maintains your contact centre system(s)?

Please confirm value of the initial project?

Please confirm value of annual support/maintenance services (in £)?

How many contact centre employees/agents do you have?

Do agents work from home? Or just your offices?

When is your contract renewal date?

Do you use a CRM in the contact centre? What platform is used?

Do you use a knowledge base / knowledge management platform? What platform
is used?

Who currently provides your calls and lines?

What is your current annual spend on calls and lines?

When is your contract renewal date?

Who provides your wide area network? How many sites are connected?

How many employees do you have overall within your organisation?

Can you provide contact details for your procurement lead / category
manager for these services?

Can you provide names and contact details for the following people within
your organisation?

CIO / IT Director

Head of IT

Head of Digital Transformation

Head of Customer services

Yours faithfully,

Daniel Leonard

-------------------------------------------------------------------

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[2][FOI #719546 email]

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dangos adrannau a ddyfynnir

foi, West Berkshire Council

FoI/2021/51

 

Dear Mr Leonard,

 

Request for information: Communication Services

 

Please see below the Council’s response to your request for information.

 

You have asked;

 

1.     Please confirm the manufacturer of your telephony system(s) that
are currently in place?  

Siemens/Unify

 

2.     When was the installation date of your telephony equipment?   

2009

 

3.     Who maintains your telephony system(s)?  

Maintel

 

4.     Please confirm value of the initial project?  

(Initial Project - £124,239.00)

 

5.     Please confirm value of annual support/maintenance services (in
£)?   

(Maintenance - £46,365.00)

 

6.     Does your annual maintenance service include moves, adds and
changes? And if not what is the annual cost of moves, adds & changes? 

The moves and changes are completed by the on-site Telecoms. Manager and
Telecoms Engineer.

 

7.     When is your contract renewal date?  

31/03/2021

 

8.     Do you use Unified Communications or Collaboration tools such as
Microsoft Teams/ Slack/ Cisco/Avaya/Mitel/ Zoom? If yes, please list all
tools you are currently using? 

Unified Communications and Teams

 

9.     Please confirm the manufacturer of your Contact centre system(s)
that are currently in place?  

Siemens/Unify

 

10.  When was the installation date of your contact centre
infrastructure? 

2013

 

11.  Who maintains your contact centre system(s)? 

Maintel

 

12.  Please confirm value of the initial project?

(Initial Project - £60,000)

 

13.  Please confirm value of annual support/maintenance services (in £)? 

(Maintenance costs are included in total maintenance figure above)

 

14.  How many contact centre employees/agents do you have? 

30

 

15.  Do agents work from home? Or just your offices? 

Work from home and office.

 

16.  When is your contract renewal date? 

31/03/2021

 

17.  Do you use a CRM in the contact centre?  

          No

 

18.  What platform is used?

N/A

 

19.  Do you use a knowledge base / knowledge management platform?  

No

 

20.  What platform is used? 

N/A

 

21.  Who currently provides your calls and lines? 

BT

 

22.  What is your current annual spend on calls and lines?  

£110,393.00

 

23.  When is your contract renewal date?  

April 2021

 

24.  Who provides your wide area network?

Amatis

 

25.  How many sites are connected?

34 sites

 

26.  How many employees do you have overall within your organisation?

1542

 

27.  Can you provide contact details for your procurement lead / category
manager for these services?

          Head of ICT

 

28.  Can you provide names and contact details for the following people
within your organisation?
CIO / IT Director
Head of IT 

Head of Digital Transformation
Head of Customer services

This information can be found on the Council’s website here:
[1]https://info.westberks.gov.uk/councilstr...

 

If you are unhappy with the way your request has been handled or the
outcome of your request, you may ask for an internal review. You should
contact The FoI Reviewing Officer, Strategic Support, Council Offices,
Market Street, Newbury RG14 5LD, email [2][email address] , within 40
working days, if you wish to request a review.

 

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire SK9 5AF

 

Yours sincerely,

 

Suzi Kenchington 

Information Compliance Officer

Information Management Team

Strategy & Governance

West Berkshire Council, Council Offices, Market Street, Newbury, RG14 5LD

[3][email address] | 01635 519860 | 2860

 

From: Daniel Leonard
[[4]mailto:[FOI #719546 email]]
Sent: 20 January 2021 15:46
To: foi <[5][West Berkshire Council request email]>
Subject: Freedom of Information request - Communications & Services

 

This is an EXTERNAL EMAIL. STOP. THINK before you CLICK links or OPEN
attachments.

Dear West Berkshire Council,

Please confirm the manufacturer of your telephony system(s) that are
currently in place?

When was the installation date of your telephony equipment?

Who maintains your telephony system(s)?

Please confirm value of the initial project?

Please confirm value of annual support/maintenance services (in £)?

Does your annual maintenance service include moves, adds and changes? And
if not what is the annual cost of moves, adds & changes?

When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft
Teams/ Slack/ Cisco/Avaya/Mitel/ Zoom? If yes, please list all tools you
are currently using?

Please confirm the manufacturer of your Contact centre system(s) that are
currently in place?

When was the installation date of your contact centre infrastructure?

Who maintains your contact centre system(s)?

Please confirm value of the initial project?

Please confirm value of annual support/maintenance services (in £)?

How many contact centre employees/agents do you have?

Do agents work from home? Or just your offices?

When is your contract renewal date?

Do you use a CRM in the contact centre? What platform is used?

Do you use a knowledge base / knowledge management platform? What platform
is used?

Who currently provides your calls and lines?

What is your current annual spend on calls and lines?

When is your contract renewal date?

Who provides your wide area network? How many sites are connected?

How many employees do you have overall within your organisation?

Can you provide contact details for your procurement lead / category
manager for these services?

Can you provide names and contact details for the following people within
your organisation?

CIO / IT Director

Head of IT

Head of Digital Transformation

Head of Customer services

Yours faithfully,

Daniel Leonard

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[6][FOI #719546 email]

Is [7][West Berkshire Council request email] the wrong address for Freedom of Information
requests to West Berkshire Council? If so, please contact us using this
form:

[8]https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[9]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:

[10]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

dangos adrannau a ddyfynnir