Communications & Services

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Dear Royal Borough of Kensington and Chelsea,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?

Please confirm value of the initial project?
Please confirm value of annual support/maintenance services (in £)?

Does your annual maintenance service include moves, adds and changes? And if not what is the annual cost of moves, adds & changes?
When is your contract renewal date?
Do you use Unified Communications or Collaboration tools such as Microsoft Teams/ Slack/ Cisco/Avaya/Mitel/ Zoom? If yes, please list all tools you are currently using?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project?
Please confirm value of annual support/maintenance services (in £)?

How many contact centre employees/agents do you have?
Do agents work from home? Or just your offices?
When is your contract renewal date?

Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Who provides your wide area network? How many sites are connected?

How many employees do you have overall within your organisation?

Can you provide contact details for your procurement lead / category manager for these services?

Can you provide names and contact details for the following people within your organisation?
CIO / IT Director
Head of IT
Head of Digital Transformation
Head of Customer services

Yours faithfully,

Daniel Leonard

Royal Borough of Kensington and Chelsea

Information request
Our reference: 4689209

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Royal Borough of Kensington and Chelsea

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Information request
Our reference: 4689209

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Dear Mr Leonard
 
Thank you for your request for information received on 20 January 2021.
 
Please find attached our response to your request.
 

If you are dissatisfied with your response please send your Internal
Review request to the email address below

[1][RBKC request email]

 
Yours sincerely
 
 
Information Management Team
 
NOTE: Please do not edit the subject line when replying to this email.
 

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