Communications & Services

Daniel Leonard made this Freedom of Information request to General Council of the Bar as part of a batch sent to 53 authorities
This authority is not subject to FOI law, so is not legally obliged to respond (manylion).


Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

Gwrthodwyd y cais gan General Council of the Bar.

Dear General Council of the Bar,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
Does your annual maintenance service include moves, adds and changes? And if not what is the annual cost of moves, adds & changes?
When is your contract renewal date?
Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Teams/Cisco/Avaya/Mitel? If yes, what tools are you currently using?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
Do agents work from home? Or just your offices?
When is your contract renewal date?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Who provides your wide area network? How many sites are connected?

How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
CIO / IT Director
Head of IT
Head of Digital Transformation
Head of Customer services

Yours faithfully,

Daniel Leonard

privacy, General Council of the Bar

Dear Mr Leonard

The General Council of the Bar is not subject to the Freedom of Information Act as we are not a public authority as outlined in Schedule 1 of the Act.

I have consulted the Chief Information Officer and he is not prepared to answer your request, given the above.

Yours sincerely

Hilary Pook
Data Protection Officer
The Bar Council
289-293 High Holborn
London WC1V 7HZ
Direct Line: 020 7611 1398
Switchboard: 020 7242 0082
Web: www.barcouncil.org.uk
Web: www.barstandardsboard.org.uk

dangos adrannau a ddyfynnir