Communications & Services

The request was partially successful.

Dear NHS Wolverhampton City Clinical Commissioning Group,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
Does your annual maintenance service include moves, adds and changes? And if not what is the annual cost of moves, adds & changes?
When is your contract renewal date?
Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Teams/Cisco/Avaya/Mitel? If yes, what tools are you currently using?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
Do agents work from home? Or just your offices?
When is your contract renewal date?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Who provides your wide area network? How many sites are connected?

How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
CIO / IT Director
Head of IT
Head of Digital Transformation
Head of Customer services

Yours faithfully,

Daniel Leonard

FOI (NHS WOLVERHAMPTON CCG), NHS Wolverhampton City Clinical Commissioning Group

Thank you for your request for information. Your request is being dealt
with under the terms of the Freedom of Information Act 2000 and we are
committed to complying in line with the provisions, however, the NHS is
facing unprecedented challenges relating to the coronavirus (COVID-19)
pandemic at the current time.  Understandably, our resources have been
diverted to support our front-line colleagues who are working tremendously
hard to provide care for our patients, and to those in need of our
services.

 

The Information Commissioners Office has recognised the current situation
in the
NHS [1]https://ico.org.uk/about-the-ico/news-an....

 

We strive to be transparent and to work with an open culture.  But at this
time, whilst care of patients and the safety of our staff takes precedent,
it is likely that responses to some requests for information or records
will be delayed.  We apologise for this position in advance, and will
endeavour to provide you with as much information as we can, as soon as we
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If you have any queries, please contact us.

Freedom of Information Requests
Wolverhampton CCG
Wolverhampton Science Park, Glaisher Drive, Wolverhampton, WV10 9RU
[email address]<mailto:[email address]>

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FOI (NHS WOLVERHAMPTON CCG), NHS Wolverhampton City Clinical Commissioning Group

2 Attachments

Dear Daniel Leonard,

Further to your email, please find attached the response to your recent FOI request to Wolverhampton CCG.

Regards,

Freedom of Information Requests
Wolverhampton CCG
Wolverhampton Science Park, Glaisher Drive, Wolverhampton, WV10 9RU [email address]

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