Communications & Services
Dear NHS North West London Collaboration of Clinical Commissioning Groups,
Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
Does your annual maintenance service include moves, adds and changes? And if not what is the annual cost of moves, adds & changes?
When is your contract renewal date?
Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Teams/Cisco/Avaya/Mitel? If yes, what tools are you currently using?
Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
Do agents work from home? Or just your offices?
When is your contract renewal date?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?
Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Who provides your wide area network? How many sites are connected?
How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
CIO / IT Director
Head of IT
Head of Digital Transformation
Head of Customer services
Yours faithfully,
Daniel Leonard
Dear Mr Leonard
Thank you for your information request sent to the North West London
Collaboration of CCGs (NHS Brent CCG, NHS Central London CCG, NHS Ealing
CCG, NHS Hammersmith & Fulham CCG, NHS Harrow CCG, NHS Hillingdon CCG, NHS
Hounslow CCG, and NHS West London CCG). The eight CCGs work together
collaboratively however, the CCGs are still the statutory organisations
for the requirements of the Freedom of Information Act. The CCGs do share
an ICT & Telephony function that operates across the eight CCGs.
The information requested for the CCGs is attached and is a joint
response.
Regards
Freedom of Information & Communications Team
North West London Clinical Commissioning Groups
[1][NHS NW London CCG request email]
15 Marylebone Road, London NW1 5JD
[2]Description: Description: Description: Description:
\\wpct.local\csu\Communications\01. Shared comms resources\08. Logos and
images\CCG Logos and templates\1. NWL CCG new logo 2017\North West
Collaboration of Clinical Commissioning Groups ÔÇô CMYK BLUE.jpg
We work to defend the right to FOI for everyone
Help us protect your right to hold public authorities to account. Donate and support our work.
Donate Now