Communications & Services

The request was partially successful.

Dear NHS North East Hampshire and Farnham Clinical Commissioning Group,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
Does your annual maintenance service include moves, adds and changes? And if not what is the annual cost of moves, adds & changes?
When is your contract renewal date?
Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Teams/Cisco/Avaya/Mitel? If yes, what tools are you currently using?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
Do agents work from home? Or just your offices?
When is your contract renewal date?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Who provides your wide area network? How many sites are connected?

How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
CIO / IT Director
Head of IT
Head of Digital Transformation
Head of Customer services

Yours faithfully,

Daniel Leonard

FOI (NHS NORTH EAST HAMPSHIRE AND FARNHAM CCG), NHS North East Hampshire and Farnham Clinical Commissioning Group

Thank you for contacting NHS North East Hampshire and Farnham Clinical
Commissioning Group.  Please note that your application will be
automatically forwarded to South Central and West Commissioning Support
Unit (SCW), an NHS support organisation operating under the authority of
the NHS Commissioning Board, whose staff manage requests on behalf of
North East Hampshire and Farnham CCG.  The SCW will acknowledge and manage
your request and will only use your personal information for this
purpose.  All information provided is held within a secure computer system
and managed in line with the requirements of the Data Protection Act
(2018)

 

 

Freedom of Information – Coronavirus Update 

Our response to Freedom of Information Requests (FOIs) may take longer for
us to complete at the moment because of COVID-19 implications. Freedom of
Information staff can work productively from home but are mindful that
many CCG staff are involved in crucial work to support North East
Hampshire and Farnham residents through this difficult time, and this may
impact their ability to provide the information needed to respond to some
requests in a timely manner.

 

The Information Commissioners Office (ICO) has advised that although they
are unable to extend statutory timescales, they will advise people that
they may experience understandable delays when making FOIs, EIRs or SARs
during the COVID-19 pandemic.

 

Prioritising essential services

Please be aware that under current circumstances and our need to
prioritise essential services to ensure the wellbeing of our residents,
you may experience a delay in your response.

 

Following guidance from the ICO, we will keep requestors informed of any
delays and will respond as soon as resources allow. We will also be
keeping up to date on guidance from the ICO as the situation changes to
ensure that we comply with any changes or amendments to information rights
practice.

 

[1]For further information on your information rights at this time please
see ico.org.uk.

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Foi (NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT), NHS North East Hampshire and Farnham Clinical Commissioning Group

Reference: FOI 35864  NEHF 99M

 

 

Dear Mr Leonard,

 

Thank you for your request for information which we received on 24th June
2020 regarding documents and services relating to the communications and
services I am pleased to acknowledge your request on behalf of the
following Clinical Commissioning Group (CCG):

 

• NHS North East Hampshire and Farnham CCG

 

We will be dealing with your request for information in accordance with
the Freedom of Information Act 2000.

 

Under the Act we have 20 working days to respond to your request and we
expect to be in a position to reply to you by 22 July 2020

 

Dealing with your request:

In normal circumstances we should be able to (a) confirm or deny that we
hold this information and (b) if we hold it, send it to you within the
statutory timescale of 20 working days. You should note however that the
Act defines a number of exemptions which may prevent us complying with
either of these duties. We will explain if this is the case and if we
apply the 'public interest test' to our decision.

 

If you have any queries about this e-mail, please contact me quoting the
reference number above in any future communications.

 

Further information about the Freedom of Information Act and the
Environmental Information Regulations may be found on the Information
Commissioner’s website at https://ico.org.uk/.

 

Yours sincerely,

 

Yasmin

 

Yasmin Fraser| Freedom of Information Officer

NHS South, Central and West Commissioning Support Unit

 

www.scwcsu.nhs.uk

 

 

 

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Foi (NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT), NHS North East Hampshire and Farnham Clinical Commissioning Group

3 Attachments

Reference: FOI 35864  NEHF 99M

 

 

Dear Mr Leonard,

 

Thank you for your request for information which we received on 24th June
2020 regarding documents and services relating to the communications and
services

 

Under section 1 (1) (a) and (b) of the Freedom of Information Act 2000, I
can confirm that the CCG does hold some of/the information requested. 
Please find attached the response to your request, which is sent on behalf
of the following Clinical Commissioning Group (CCG).

 

o NHS North East Hampshire and Farnham CCG

 

Your request for information has been dealt with in accordance with the
Freedom of Information Act (2000) and we hope that you find this response
helpful.

 

The information supplied to you continues to be protected by copyright. 
You are free to use it for your own purposes, including for private study
and non-commercial research, and for any other purpose authorised by an
exception in current copyright law.  Documents (except photographs) can
also be used in the UK without requiring permission for the purposes of
news reporting.  Any other reuse, for example, commercial publication,
would require the permission of the copyright holder. 

If you are not satisfied with the way in which we have dealt with your
request for information, then in accordance with the Act you may ask us to
conduct a review.  Internal review requests should be submitted within two
months of the date of receipt of the response to your original e-mail and
should be addressed to:

 

Freedom of Information Reviews, Freedom of Information Manager, Southgate
House, Pans Lane, Devizes, Wiltshire, SN10 5EQ.

or email: [1][email address]

 

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision.  Generally, the Information Commissioner's Office cannot make a
decision unless you have already exhausted NHS South, Central and West
Commissioning Support Unit's internal review procedure.  The Information
Commissioner can be contacted at:  The Information Commissioner's Office,
Wycliffe House, Wycliffe Lane, Wilmslow, Cheshire, SK6 5AF.

 

Further information about the Freedom of Information Act can be sourced on
the Information Commissioner's website: [2]http://www.ico.gov.uk/.

 

If you have any queries about this e-mail, please contact me.  Please
remember to quote the reference number above in any future communications.

 

Yours sincerely,

 

 

Yasmin

 

Yasmin Fraser| Freedom of Information Officer

NHS South, Central and West Commissioning Support Unit

 

[3]www.scwcsu.nhs.uk

 

[4]Description: Email-Signature-Logo-v1

 

 

[5]https://mailer.scwcsu.nhs.uk/media/com_a...

Please be aware that all e-mails received and sent by this organisation
are subject to the Freedom of Information Act (2000) and may be disclosed
to a third party. If you believe you have been sent this message in error,
please inform the sender and delete the message and any attachments as
soon as possible. All messages sent by this organisation are checked for
viruses but this does not, and cannot, guarantee that a virus has not been
transmitted.

 

 

From: Foi (NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT)
Sent: 25 June 2020 08:45
To: [FOI #672458 email]
Subject: FOI 35864 NEHF 99M- Communications and Services - FOI Request ACK

 

Reference: FOI 35864  NEHF 99M

 

 

Dear Mr Leonard,

 

Thank you for your request for information which we received on 24th June
2020 regarding documents and services relating to the communications and
services I am pleased to acknowledge your request on behalf of the
following Clinical Commissioning Group (CCG):

 

• NHS North East Hampshire and Farnham CCG

 

We will be dealing with your request for information in accordance with
the Freedom of Information Act 2000.

 

Under the Act we have 20 working days to respond to your request and we
expect to be in a position to reply to you by 22 July 2020

 

Dealing with your request:

In normal circumstances we should be able to (a) confirm or deny that we
hold this information and (b) if we hold it, send it to you within the
statutory timescale of 20 working days. You should note however that the
Act defines a number of exemptions which may prevent us complying with
either of these duties. We will explain if this is the case and if we
apply the 'public interest test' to our decision.

 

If you have any queries about this e-mail, please contact me quoting the
reference number above in any future communications.

 

Further information about the Freedom of Information Act and the
Environmental Information Regulations may be found on the Information
Commissioner’s website at https://ico.org.uk/.

 

Yours sincerely,

 

Yasmin

 

Yasmin Fraser| Freedom of Information Officer

NHS South, Central and West Commissioning Support Unit

 

www.scwcsu.nhs.uk

 

 

 

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