Communications & Services

The request was partially successful.

Dear NHS Ipswich and East Suffolk Clinical Commissioning Group,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
Does your annual maintenance service include moves, adds and changes? And if not what is the annual cost of moves, adds & changes?
When is your contract renewal date?
Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Teams/Cisco/Avaya/Mitel? If yes, what tools are you currently using?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
Do agents work from home? Or just your offices?
When is your contract renewal date?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Who provides your wide area network? How many sites are connected?

How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
CIO / IT Director
Head of IT
Head of Digital Transformation
Head of Customer services

Yours faithfully,

Daniel Leonard

SuffolkFOI, NHS Ipswich and East Suffolk Clinical Commissioning Group

Thank you for your request for information under the Freedom of
Information Act 2000.
We will respond to you as soon as possible and within 20 working days.
We will contact you if we require further information or if there is a
delay in responding.

SuffolkFOI, NHS Ipswich and East Suffolk Clinical Commissioning Group

Hello,

 

Thank you for your request.

I can confirm that this has been logged and sent to the appropriate team
for response.

You can expect our response no later than 23rd July.

 

Kind regards,

 

Isla Kaye

Information Governance Officer

 

Email: [email address]

Telephone: 01473 770297

 

show quoted sections

Buckle Tony (Suffolk NHS), NHS Ipswich and East Suffolk Clinical Commissioning Group

Freedom of Information Act

 

I write further to your e-mail of 24 June 2020 regarding information held
by Ipswich and East Suffolk Clinical Commissioning Group (IESCCG) and West
Suffolk Clinical Commissioning Group (WSCCG). Your request has been dealt
with in accordance with the Freedom of Information Act 2000.

 

In response to your request,

 

 

            Please note – CCG staff are in local authority buildings and
therefore we do not know much of the information requested.

 

WSCCG

 

Please confirm the manufacturer of your telephony system(s) that are
currently in place?

Mitel

When was the installation date of your telephony equipment?

Unknown

Who maintains your telephony system(s)?

Landlord provisioned

Please confirm value of the initial project and value of annual
support/maintenance services (in £)?

N\A

Does your annual maintenance service include moves, adds and changes? And
if not what is the annual cost of moves, adds & changes?

Yes

When is your contract renewal date?

Don’t know, don’t have details of the lease.

Do you use Unified Communications or Collaboration tools such as Microsoft
Skype for Business/ Teams/Cisco/Avaya/Mitel? If yes, what tools are you
currently using?

Yes, Teams

Please confirm the manufacturer of your Contact centre system(s) that are
currently in place?

N\A

When was the installation date of your contact centre infrastructure?

N\A

Who maintains your contact centre system(s)?

N\A

Please confirm value of the initial project and value of annual
support/maintenance services (in £)?

N\A

How many contact centre employees/agents do you have?

None

Do agents work from home? Or just your offices?

N\A

When is your contract renewal date?

N\A

Do you use a CRM in the contact centre? What platform is used?

N\A

Do you use a knowledge base / knowledge management platform? What platform
is used?

N\A

Who currently provides your calls and lines?

Landlord

What is your current annual spend on calls and lines?

£12.86

When is your contract renewal date?

N\A

Who provides your wide area network? How many sites are connected?

Landlord provisioned

How many employees do you have overall within your organisation?

320 for both CCGs

Can you provide contact details for your procurement lead / category
manager for these services?

We do not hold this information

Can you provide names and contact details for the following people within
your organisation?

CIO / IT Director

Amanda Lyes, Director of Corporate Services and System Infrastructure
01473 770000

Head of IT

Anna Sheldrake-Cochrane, 01473 770000

Head of Digital Transformation

We do not have this role

Head of Customer services

We do not have this role

 

 

 

IESCCG

 

Please confirm the manufacturer of your telephony system(s) that are
currently in place?
Cisco

When was the installation date of your telephony equipment?

Installed by previous organisation so unknown

Who maintains your telephony system(s)?

NEL CSU

Please confirm value of the initial project and value of annual
support/maintenance services (in £)?

Unable to disaggregate, part of larger contract.

Does your annual maintenance service include moves, adds and changes? And
if not what is the annual cost of moves, adds & changes?

Yes

When is your contract renewal date?

8/10/2021

Do you use Unified Communications or Collaboration tools such as Microsoft
Skype for Business/ Teams/Cisco/Avaya/Mitel? If yes, what tools are you
currently using?

Teams

Please confirm the manufacturer of your Contact centre system(s) that are
currently in place?

N\A

When was the installation date of your contact centre infrastructure?

N\A

Who maintains your contact centre system(s)?

N\A

Please confirm value of the initial project and value of annual
support/maintenance services (in £)?

N\A

How many contact centre employees/agents do you have?
N\A

Do agents work from home? Or just your offices?

N\A

When is your contract renewal date?

N\A

Do you use a CRM in the contact centre? What platform is used?

N\A

Do you use a knowledge base / knowledge management platform? What platform
is used?

N\A

Who currently provides your calls and lines?

NEL CSU

What is your current annual spend on calls and lines?
Unable to disaggregate, part of larger contract.

When is your contract renewal date?
8/10/2021

Who provides your wide area network? How many sites are connected?

Landlord provisioned

How many employees do you have overall within your organisation?

320 for both CCGs

Can you provide contact details for your procurement lead / category
manager for these services?

We do not hold this information

Can you provide names and contact details for the following people within
your organisation?

CIO / IT Director

Amanda Lyes, Director of Corporate Services and System Infrastructure
01473 770000

Head of IT

Anna Sheldrake-Cochrane, 01473 770000

Head of Digital Transformation

We do not have this role

Head of Customer services

We do not have this role

 

 

If you require further information about your request, please contact me
at the address below.

 

Please bear in mind that this information is subject to Ipswich and East
Suffolk Clinical Commissioning Group and West Suffolk Clinical
Commissioning Group copyright unless otherwise indicated.  Unless
expressly indicated on the material to the contrary, it may be reproduced
free of charge in any format or medium, provided it is reproduced
accurately and not used in a misleading manner.  If you re-publish or copy
the information to others, you must identify the source of the material
and acknowledge the copyright status.  Permission to reproduce material
does not extend to any material that is the copyright of third parties.  
You must obtain authorisation to reproduce such material from the
copyright holders concerned.  For HMSO Guidance Notes on a range of
copyright issues, see the HMSO web site: at
[1]http://www.opsi.gov.uk/advice/crown-copy...

Or contact:

 

HMSO Licensing Division

St Clements House, 2-16 Colegate

Norwich, NR3 1BQ

Tel: 01603 723000

 

If you have a complaint about the way your request has been handled,
please write to me at the address shown below.  If you remain dissatisfied
with the handling of your request after exhausting our complaints
procedure, please contact the Information Commissioner with details of
your complaint:

 

Website:     [2]http://www.ico.org.uk     

Address:     Information Commissioner's Office

      Wycliffe House

                   Water Lane

                   Wilmslow

                   Cheshire SK9 5AF

Tel:             0303 123 1113

 

I hope that we have been able to answer your enquiry to your satisfaction
and that you find the information provided useful.

 

Yours sincerely

 

 

There are lots of ways you can get involved in the work we do (for example
mental health services), if you would like to find out more please contact
me (details below).

 

 

 

Tony Buckle

 

Risk Manager

Ipswich & East Suffolk and West Suffolk Clinical Commissioning Groups

Endeavour House

8 Russell Road

Ipswich

IP1 2BX

01473 770212

[3][email address]

[4][email address]

 

[5]www.westsuffolkccg.nhs.uk

[6]www.ipswichandeastsuffolkccg.nhs.uk

 

 

References

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