Communications & Services
Dear NHS Ipswich and East Suffolk Clinical Commissioning Group,
Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
Does your annual maintenance service include moves, adds and changes? And if not what is the annual cost of moves, adds & changes?
When is your contract renewal date?
Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Teams/Cisco/Avaya/Mitel? If yes, what tools are you currently using?
Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
Do agents work from home? Or just your offices?
When is your contract renewal date?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?
Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Who provides your wide area network? How many sites are connected?
How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
CIO / IT Director
Head of IT
Head of Digital Transformation
Head of Customer services
Yours faithfully,
Daniel Leonard
Thank you for your request for information under the Freedom of
Information Act 2000.
We will respond to you as soon as possible and within 20 working days.
We will contact you if we require further information or if there is a
delay in responding.
Hello,
Thank you for your request.
I can confirm that this has been logged and sent to the appropriate team
for response.
You can expect our response no later than 23rd July.
Kind regards,
Isla Kaye
Information Governance Officer
Email: [email address]
Telephone: 01473 770297
Freedom of Information Act
I write further to your e-mail of 24 June 2020 regarding information held
by Ipswich and East Suffolk Clinical Commissioning Group (IESCCG) and West
Suffolk Clinical Commissioning Group (WSCCG). Your request has been dealt
with in accordance with the Freedom of Information Act 2000.
In response to your request,
Please note – CCG staff are in local authority buildings and
therefore we do not know much of the information requested.
WSCCG
Please confirm the manufacturer of your telephony system(s) that are
currently in place?
Mitel
When was the installation date of your telephony equipment?
Unknown
Who maintains your telephony system(s)?
Landlord provisioned
Please confirm value of the initial project and value of annual
support/maintenance services (in £)?
N\A
Does your annual maintenance service include moves, adds and changes? And
if not what is the annual cost of moves, adds & changes?
Yes
When is your contract renewal date?
Don’t know, don’t have details of the lease.
Do you use Unified Communications or Collaboration tools such as Microsoft
Skype for Business/ Teams/Cisco/Avaya/Mitel? If yes, what tools are you
currently using?
Yes, Teams
Please confirm the manufacturer of your Contact centre system(s) that are
currently in place?
N\A
When was the installation date of your contact centre infrastructure?
N\A
Who maintains your contact centre system(s)?
N\A
Please confirm value of the initial project and value of annual
support/maintenance services (in £)?
N\A
How many contact centre employees/agents do you have?
None
Do agents work from home? Or just your offices?
N\A
When is your contract renewal date?
N\A
Do you use a CRM in the contact centre? What platform is used?
N\A
Do you use a knowledge base / knowledge management platform? What platform
is used?
N\A
Who currently provides your calls and lines?
Landlord
What is your current annual spend on calls and lines?
£12.86
When is your contract renewal date?
N\A
Who provides your wide area network? How many sites are connected?
Landlord provisioned
How many employees do you have overall within your organisation?
320 for both CCGs
Can you provide contact details for your procurement lead / category
manager for these services?
We do not hold this information
Can you provide names and contact details for the following people within
your organisation?
CIO / IT Director
Amanda Lyes, Director of Corporate Services and System Infrastructure
01473 770000
Head of IT
Anna Sheldrake-Cochrane, 01473 770000
Head of Digital Transformation
We do not have this role
Head of Customer services
We do not have this role
IESCCG
Please confirm the manufacturer of your telephony system(s) that are
currently in place?
Cisco
When was the installation date of your telephony equipment?
Installed by previous organisation so unknown
Who maintains your telephony system(s)?
NEL CSU
Please confirm value of the initial project and value of annual
support/maintenance services (in £)?
Unable to disaggregate, part of larger contract.
Does your annual maintenance service include moves, adds and changes? And
if not what is the annual cost of moves, adds & changes?
Yes
When is your contract renewal date?
8/10/2021
Do you use Unified Communications or Collaboration tools such as Microsoft
Skype for Business/ Teams/Cisco/Avaya/Mitel? If yes, what tools are you
currently using?
Teams
Please confirm the manufacturer of your Contact centre system(s) that are
currently in place?
N\A
When was the installation date of your contact centre infrastructure?
N\A
Who maintains your contact centre system(s)?
N\A
Please confirm value of the initial project and value of annual
support/maintenance services (in £)?
N\A
How many contact centre employees/agents do you have?
N\A
Do agents work from home? Or just your offices?
N\A
When is your contract renewal date?
N\A
Do you use a CRM in the contact centre? What platform is used?
N\A
Do you use a knowledge base / knowledge management platform? What platform
is used?
N\A
Who currently provides your calls and lines?
NEL CSU
What is your current annual spend on calls and lines?
Unable to disaggregate, part of larger contract.
When is your contract renewal date?
8/10/2021
Who provides your wide area network? How many sites are connected?
Landlord provisioned
How many employees do you have overall within your organisation?
320 for both CCGs
Can you provide contact details for your procurement lead / category
manager for these services?
We do not hold this information
Can you provide names and contact details for the following people within
your organisation?
CIO / IT Director
Amanda Lyes, Director of Corporate Services and System Infrastructure
01473 770000
Head of IT
Anna Sheldrake-Cochrane, 01473 770000
Head of Digital Transformation
We do not have this role
Head of Customer services
We do not have this role
If you require further information about your request, please contact me
at the address below.
Please bear in mind that this information is subject to Ipswich and East
Suffolk Clinical Commissioning Group and West Suffolk Clinical
Commissioning Group copyright unless otherwise indicated. Unless
expressly indicated on the material to the contrary, it may be reproduced
free of charge in any format or medium, provided it is reproduced
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If you have a complaint about the way your request has been handled,
please write to me at the address shown below. If you remain dissatisfied
with the handling of your request after exhausting our complaints
procedure, please contact the Information Commissioner with details of
your complaint:
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Address: Information Commissioner's Office
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Tel: 0303 123 1113
I hope that we have been able to answer your enquiry to your satisfaction
and that you find the information provided useful.
Yours sincerely
There are lots of ways you can get involved in the work we do (for example
mental health services), if you would like to find out more please contact
me (details below).
Tony Buckle
Risk Manager
Ipswich & East Suffolk and West Suffolk Clinical Commissioning Groups
Endeavour House
8 Russell Road
Ipswich
IP1 2BX
01473 770212
[3][email address]
[4][email address]
[5]www.westsuffolkccg.nhs.uk
[6]www.ipswichandeastsuffolkccg.nhs.uk
References
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2. http://www.ico.org.uk/
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4. mailto:[email address]
5. http://www.westsuffolkccg.nhs.uk/
6. http://www.ipswichandeastsuffolkccg.nhs....
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