Communications & Services

Daniel Leonard made this Rhyddid Gwybodaeth request to NHS Buckinghamshire Clinical Commissioning Group as part of a batch sent to 138 authorities

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Roedd y cais yn llwyddiannus.

Dear NHS Buckinghamshire Clinical Commissioning Group,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
Does your annual maintenance service include moves, adds and changes? And if not what is the annual cost of moves, adds & changes?
When is your contract renewal date?
Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Teams/Cisco/Avaya/Mitel? If yes, what tools are you currently using?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
Do agents work from home? Or just your offices?
When is your contract renewal date?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Who provides your wide area network? How many sites are connected?

How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
CIO / IT Director
Head of IT
Head of Digital Transformation
Head of Customer services

Yours faithfully,

Daniel Leonard

CCGFOI (NHS BUCKINGHAMSHIRE CCG), NHS Buckinghamshire Clinical Commissioning Group

Thank you for contacting NHS Buckinghamshire Clinical Commissioning
Group.  Please note that your application will be automatically forwarded
to South Central and West Commissioning Support Unit (SCW), an NHS support
organisation operating under the authority of the NHS Commissioning Board,
whose staff manage requests on behalf of Buckinghamshire CCG.  The SCW
will acknowledge and manage your request and will only use your personal
information for this purpose.  All information provided is held within a
secure computer system and managed in line with the requirements of the
Data Protection Act (2018)

 

 

Freedom of Information – Coronavirus Update

Our response to Freedom of Information Requests (FOIs) may take longer for
us to complete at the moment because of COVID-19 implications. Freedom of
Information staff can work productively from home but are mindful that
many CCG staff are involved in crucial work to support Buckinghamshire
residents through this difficult time, and this may impact their ability
to provide the information needed to respond to some requests in a timely
manner.

 

The Information Commissioners Office (ICO) has advised that although they
are unable to extend statutory timescales, they will advise people that
they may experience understandable delays when making FOIs, EIRs or SARs
during the COVID-19 pandemic.

 

Prioritising essential services

Please be aware that under current circumstances and our need to
prioritise essential services to ensure the wellbeing of our residents,
you may experience a delay in your response.

 

Following guidance from the ICO, we will keep requestors informed of any
delays and will respond as soon as resources allow. We will also be
keeping up to date on guidance from the ICO as the situation changes to
ensure that we comply with any changes or amendments to information rights
practice.

 

[1]For further information on your information rights at this time please
see ico.org.uk

dangos adrannau a ddyfynnir

Foi (NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT), NHS Buckinghamshire Clinical Commissioning Group

1 Atodiad

Reference: FOI 35870 BUCKS 14Y - Communications & Services

 

Dear Mr Leonard

 

Thank you for your request for information which we received on 24 June
2020 regarding documents and services relating to Communications &
Services.

 

I am pleased to acknowledge your request on behalf of the following
Clinical Commissioning Group (CCG):

 

o NHS Buckinghamshire CCG

 

We will be dealing with your request for information in accordance with
the Freedom of Information Act 2000.

 

Under the Act we have 20 working days to respond to your request and we
expect to be in a position to reply to you by 22 July 2020.

 

Dealing with your request:

In normal circumstances we should be able to (a) confirm or deny that we
hold this information and (b) if we hold it, send it to you within the
statutory timescale of 20 working days.

You should note however that the Act defines a number of exemptions which
may prevent us complying with either of these duties.

We will explain if this is the case and if we apply the 'public interest
test' to our decision.

 

If you have any queries about this e-mail, please contact me quoting the
reference number above in any future communications.

Further information about the Freedom of Information Act and the
Environmental Information Regulations may be found on the Information
Commissioner’s website at

[1]https://ico.org.uk/

 

With kind regards

 

Laine

 

Laine Newman | Freedom of Information (FOI) Officer | Governance Services

NHS South, Central and West

E: [2][email address]

 

[3]www.scwcsu.nhs.uk

 

[4]https://mailer.scwcsu.nhs.uk/media/com_a...

 

The information in this email may be confidential and is intended solely
for the named addressee(s).

If you are not the intended recipient, any disclosure, copying or
distribution is prohibited and may be unlawful.

Please note that the information contained in this email /attachment(s)
may be subject to Public disclosure under the Freedom of Information Act
2000.

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dangos adrannau a ddyfynnir

Foi (NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT), NHS Buckinghamshire Clinical Commissioning Group

2 Atodiad

Reference: FOI 35870 BUCKS 14Y - Communications & Services

 

Dear Mr Leonard

 

Thank you for your request for information which we received on 24 June
2020 regarding documents and services relating to Communications &
Services.

 

Under Section 1 (1) (a) and (b) of the Freedom of Information Act 2000, I
can confirm that the CCG does hold the information requested. 

 

Please find attached the response to your request, which is sent on behalf
of the following Clinical Commissioning Group (CCG).

 

o NHS Buckinghamshire CCG

 

Your request for information has been dealt with in accordance with the
Freedom of Information Act (2000) and we hope that you find this response
helpful.

 

The information supplied to you continues to be protected by copyright. 

You are free to use it for your own purposes, including for private study
and non-commercial research, and for any other purpose authorised by an

exception in current copyright law.  

Documents (except photographs) can also be used in the UK without
requiring permission for the purposes of news reporting. 

Any other reuse, for example, commercial publication, would require the
permission of the copyright holder. 

 

If you are not satisfied with the way in which we have dealt with your
request for information, then in accordance with the Act you may ask us to
conduct a review. 

Internal review requests should be submitted within two months of the date
of receipt of the response to your original request and should be
addressed to:

 

Freedom of Information Reviews

Freedom of Information Manager

Southgate House

Pans Lane

Devizes

Wiltshire

SN10 5EQ

or email: [1][email address]

 

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. 

Generally, the Information Commissioner's Office cannot make a decision
unless you have already exhausted NHS South, Central and West
Commissioning

Support Unit's internal review procedure. 

The Information Commissioner can be contacted at: 

 

The Information Commissioner's Office

Wycliffe House

Wycliffe Lane

Wilmslow

Cheshire

SK6 5AF

 

Further information about the Freedom of Information Act can be sourced on
the Information Commissioner's website: [2]https://ico.org.uk/

 

If you have any queries about this e-mail, please contact me.  Please
remember to quote the reference number above in any future communications.

 

With kind regards

 

Laine

 

Laine Newman | Freedom of Information (FOI) Officer | Governance Services

NHS South, Central and West

 

[3]www.scwcsu.nhs.uk

 

[4]https://mailer.scwcsu.nhs.uk/media/com_a...

 

The information in this email may be confidential and is intended solely
for the named addressee(s).

If you are not the intended recipient, any disclosure, copying or
distribution is prohibited and may be unlawful.

Please note that the information contained in this email /attachment(s)
may be subject to Public disclosure under the Freedom of Information Act
2000.

 

 

dangos adrannau a ddyfynnir