Dear NHS Bristol, North Somerset and South Gloucestershire Clinical Commissioning Group,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
Does your annual maintenance service include moves, adds and changes? And if not what is the annual cost of moves, adds & changes?
When is your contract renewal date?
Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Teams/Cisco/Avaya/Mitel? If yes, what tools are you currently using?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
Do agents work from home? Or just your offices?
When is your contract renewal date?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Who provides your wide area network? How many sites are connected?

How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
CIO / IT Director
Head of IT
Head of Digital Transformation
Head of Customer services

Yours faithfully,

Daniel Leonard

FOI (NHS BRISTOL, NORTH SOMERSET AND SOUTH GLOUCESTERSHIRE CCG), NHS Bristol, North Somerset and South Gloucestershire Clinical Commissioning Group

1 Attachment

Dear MrLeonard,

 

Thank you for your request for information, which we received on 24^th
June 2020, regarding documents and information relating to Telephony
System(s).

 

I am acknowledging your request on behalf of Bristol, North Somerset and
south Gloucestershire Clinical Commissioning Group (BNSSG CCG). We will be
dealing with your request for information in accordance with the Freedom
of Information Act 2000.

 

Under the Act we have 20 working days to respond to your request and we
expect to be in a position to reply to you by 22^nd July 2020.

 

Please note: due to the current situation with Covid-19 (Coronavirus) we
may experience unavoidable delays in processing your request for
information. This could be due to staff absence and/or ability to access
the information, however we will endeavor to respond to your request
within the statutory 20 days.

 

Dealing with your request:

In normal circumstances we should be able to (a) confirm or deny that we
hold this information and (b) if we hold it, send it to you within the
statutory timescale of 20 working days. You should note however that the
Act defines a number of exemptions which may prevent us complying with
either of these duties. We will explain if this is the case and if we
apply the 'public interest test' to our decision.

If you have any queries about this e-mail, please contact me quoting the
reference number above in any future communications.

 

Further information about the Freedom of Information Act and the
Environmental Information Regulations may be found on the Information
Commissioner’s website at [1]https://ico.org.uk/.

 

Yours sincerely,

 

Freedom of Information Team

NHS Bristol, North Somerset & South Gloucestershire CCG

[2]www.bnssgccg.nhs.uk

 

 

Please be aware that all emails received and sent by this organisation are
subject to the Freedom of Information Act (2000) and may be disclosed to a
third party. If you believe you have been sent this message in error,
please inform the sender and delete the message and any attachments as
soon as possible. All messages sent by this organisation are checked for
viruses but this does not, and cannot, guarantee that a virus has not been
transmitted. 

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FOI (NHS BRISTOL, NORTH SOMERSET AND SOUTH GLOUCESTERSHIRE CCG), NHS Bristol, North Somerset and South Gloucestershire Clinical Commissioning Group

3 Attachments

Dear Mr Leonard,

 

Thank you for your request for information, which we received on 24^th
June 2020, regarding documents and information relating to Telephony
System(s).

 

Under section 1 (1) (a) and (b) of the Freedom of Information Act 2000, I
can confirm that the CCG does hold some of the information requested. 
Please find attached the response to your request, which is sent on behalf
of Bristol, North Somerset and South Gloucestershire Clinical
Commissioning Group. Your request for information has been dealt with in
accordance with the Freedom of Information Act (2000) and we hope that you
find this response helpful.

 

The information supplied to you continues to be protected by copyright. 
You are free to use it for your own purposes, including for private study
and non-commercial research, and for any other purpose authorised by an
exception in current copyright law.  Documents (except photographs) can
also be used in the UK without requiring permission for the purposes of
news reporting.  Any other reuse, for example, commercial publication,
would require the permission of the copyright holder. 

 

If you are not satisfied with the way in which we have dealt with your
request for information, then in accordance with the Act you may ask us to
conduct a review.  Internal review requests should be submitted within two
months of the date of receipt of the response to your original request and
should be sent to:

 

Freedom of Information Reviews, [1][NHS BNSSG CCG request email]

 

If following an internal review you remain unhappy you have the right to
apply directly to the Information Commissioner for a decision. Generally,
the Information Commissioner's Office cannot make a decision unless you
have already exhausted NHS South, Central and West Commissioning Support
Unit's internal review procedure.  The Information Commissioner can be
contacted at:  The Information Commissioner's Office, Wycliffe House,
Wycliffe Lane, Wilmslow, Cheshire, SK6 5AF.

 

Further information about the Freedom of Information Act can be sourced on
the Information Commissioner's website: [2]http://www.ico.gov.uk/.

 

If you have any queries about this e-mail, please contact the FOI Team on
[3][NHS BNSSG CCG request email], quoting the reference number in the subject line.

 

Yours sincerely,

 

Freedom of Information Team

NHS Bristol, North Somerset & South Gloucestershire CCG

[4]www.bnssgccg.nhs.uk

 

 

Please be aware that all emails received and sent by this organisation are
subject to the Freedom of Information Act (2000) and may be disclosed to a
third party. If you believe you have been sent this message in error,
please inform the sender and delete the message and any attachments as
soon as possible. All messages sent by this organisation are checked for
viruses but this does not, and cannot, guarantee that a virus has not been
transmitted. 

 

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