Communication Devices supplied by PCT (AAC)

Joe made this Rhyddid Gwybodaeth request to Brent Teaching Primary Care Trust (PCT)

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Mae'r ymateb i'r cais hwn yn hwyr iawn. Yn ôl y gyfraith, ym mhob amgylchiad, dylai Brent Teaching Primary Care Trust (PCT) fod wedi ymateb erbyn hyn. (manylion). Gallwch gwyno drwy yn gofyn am adolygiad mewnol.

Dear Brent Teaching Primary Care Trust (PCT),

Would you please send me details of Augmentative and alternative communication devices supplied/purchased by your trust, between 31st March 2006 and 1st April 2011. I would like the information broken down by both product name (So for example Dynavox Xpress, iPod touch with TapToTalk, BigMack) and by year. I would like information for both children and adults, but I don't require a breakdown by age.

Deven PCT helpfully give examples on a previous request at http://www.whatdotheyknow.com/request/au... . The format they used was

2005/06
4 X Digital Electronic Larynxes (Servox)
2 x Listen To Me
2 x Lightwriters
1 x Dynawrite
1 x Dynamo
1 x Falck Voice Amplifier
1 x Lions Speech Aid
1 x Go Talk
1 x Little Mack

2006/07
9 x Digital Electronic Larynxes (Servox)
2 x Lightwriters
1 x mini Printer
2 x The Grid software
2 x Falck Voice Amplifiers
1 x Listen To Me
1 x Textphone
1 x Talking Symbols Notepad

and this would do nicely for me.

I attempting to find out how many people who have poor or no speech have a speech aid, in particular electronic speech aids, and I would like to know how many have been supplied by the trust during the last five years.

Yours faithfully,

Dr Joseph Reddington

FOI (NHS NW London),

Dear Dr Reddington

Re: Freedom of Information Request

I am writing to confirm receipt of your request for information from NHS North West London regarding Communication Devices supplied by Brent PCT.

I am currently liaising with the appropriate Directorates to establish whether the PCT holds this information. If so, and if the information is not exempt under the terms of the Freedom of Information Act, I will collate any documents relating to your request and send them to you within the next twenty working days.

Under the Statutory Instrument 2004 No. 3244 The Freedom of Information and Data Protection (Appropriate Limit and Fees) Regulations 2004, NHS North West London is entitled to make a charge for copies of information held. I will contact you further if this is likely to be the case with your request.

Yours sincerely

Madeleine Stewart

Madeleine Stewart
FOI Officer | NHS North West London
Southside | 105 Victoria Street | London | SW1E 6QT
[email address]

dangos adrannau a ddyfynnir

Madeleine Stewart, Brent Teaching Primary Care Trust (PCT)

Dear Dr Reddington,

Please find below response from Brent PCT regarding your recent FOI request -

Brent PCT have not purchased any equipment since the PCT became a commissioning organisations in April 2010. We do not hold the information on whether equipment was commissioned in that period can you please redirect this FOI to ICO / Community Services. Their FOI Mailbox is [email address]

Yours sincerely

Madeleine Stewart

Madeleine Stewart
FOI Officer | NHS North West London
Southside | 105 Victoria Street | London | SW1E 6QT
[email address]

dangos adrannau a ddyfynnir

Dear Madeleine Stewart,

Thank you so much for your response. This request was made via www.whatdotheyknow.com - so email addresses are stripped out - could you tell me the name of the body I should be contacting?

Also, would you mind double checking for me? Lancashire gave me pretty much the same response, and after a month waiting for the Care Trust to respond to the request it turned out the data really *was* at the
PCT (you may enjoy http://www.whatdotheyknow.com/request/au...,
which is the log of that Freedom of Information request)

Yours sincerely,

Joe

Madeleine Stewart, Brent Teaching Primary Care Trust (PCT)

I have now left NHS North West London. To submit a FOI request or to
respond with information concerning a FOI request please re-send to
[NHS Brent request email]

For any other Communications enquiries please re-send to
[email address]

For urgent enquiries please call 0207 932 1944

Many thanks,
Madeleine

Dear Trustt,

Thank you so much for your response. This request was made via
www.whatdotheyknow.com - so email addresses are stripped out -
could you tell me the name of the body I should be contacting?

Also, would you mind double checking for me? Lancashire gave me
pretty much the same response, and after a month waiting for the
Care Trust to respond to the request it turned out the data really
*was* at the
PCT (you may enjoy
http://www.whatdotheyknow.com/request/au...,
which is the log of that Freedom of Information request)

Yours sincerely,

Joe

Brent Teaching Primary Care Trust (PCT)

2 Atodiad

  • Attachment

    attachment.delivery status

    0K Download

  • Attachment

    Re Freedom of Information request Communication Devices supplied by PCT AAC.txt

    1K Download View as HTML

This is an automatically generated Delivery Status Notification.

THIS IS A WARNING MESSAGE ONLY.

YOU DO NOT NEED TO RESEND YOUR MESSAGE.

Delivery to the following recipients has been delayed.

[email address]

Andrew Lall, Brent Teaching Primary Care Trust (PCT)

Dear Joe,

I am unsure as to who you should be contacting for the information.

Many thanks,

Andrew Lall
Freedom of Information Officer
NHS North West London 
[email address]
Southside, 105 Victoria Street, London SW1E 6QT
Direct Line: 020 7932 1947
www.northwestlondon.nhs.uk

dangos adrannau a ddyfynnir

Dear Andrew Lall,

I might like a bit more information than 'I am unsure as to who you should be contacting for the information.' is that 'I am unsure as to who you should be contacting for the information and I will find out shortly', 'I am unsure as to who you should be contacting for the information and need some more information from you', or 'I am unsure as to who you should be contacting for the information so we are closing this Freedom of Information request'?

Yours sincerely,

Joe

Andrew Lall, Brent Teaching Primary Care Trust (PCT)

Dear Joe,

To clarify in accordance with the Freedom of Information Act 2000 I can confirm we do not hold the requested information so I am closing this FOI request. Regarding your request as to where the information may be held I can confirm that I am unsure as to who you should be contacting for the information.

Many thanks,

Andrew Lall
Freedom of Information Officer
NHS North West London 
[email address]
Southside, 105 Victoria Street, London SW1E 6QT
Direct Line: 020 7932 1947
www.northwestlondon.nhs.uk

dangos adrannau a ddyfynnir

Dear Andrew Lall,

I am requesting an internal review of this request. I feel it was not been handled to the standard I would have expected, particularly in comparison to excellent work at other trusts (http://www.whatdotheyknow.com/request/co... for example)

Yours sincerely,

Joe

Andrew Lall, Brent Teaching Primary Care Trust (PCT)

Hi,

I apologise for the way the request was handled. As I have just started in this role I would appreciate your assistance. Please could you outline why you do not feel this request was handled to the standard you would have expected. I would also appreciate if you could outline why you would expect NHs NW to hold the information you require.

Also, as I did not originally handle your request I am happy to look into processing the request again but I would appreciate if you could resend in your request and any response you received from NHS Nw London.

Alternatively please could you give me a ring and I will talk through the request with you.

Many thanks,

Andrew Lall
Freedom of Information Officer
NHS North West London 
[email address]
Southside, 105 Victoria Street, London SW1E 6QT
Direct Line: 020 7932 1947
www.northwestlondon.nhs.uk

dangos adrannau a ddyfynnir

Dear Andrew Lall,

Thank you for your message and offer of a phone call I would rather keep all information in the public view - in case anyone else would like to make use of the information. As I mentioned in (I think) the first email you responded to you can find all the request and response emails at http://www.whatdotheyknow.com/request/co... - does that give you the context you are looking for? I don't want to be taking up too much of your time... :(

Yours sincerely,

Joe

Dear Brent Teaching Primary Care Trust (PCT),

I'm aware you're busy, but this has been rumbling along for over two months now with little sign of an answer to my original request or the review I asked for. Has there been any progress?

Yours faithfully,

Joe

FOI NWL, Brent Teaching Primary Care Trust (PCT)

Hi,

I have asked for this information from the PCT and put forward your reasons for considering that the information would be held by the PCT. In spite of this I have received an indication that the information is not held by the PCT. I am still awaiting full confirmation on this and have chased but as indicated am not hopeful that any information is held at PCT on this.

Regarding your request to other PCTs in the Cluster for the same information I can provide an indication that many of them that have got back to me have confirmed that the PCT does not hold the information and that you should contact the service providers. I will provide a final response once all the responses have come through.

Many thanks,

Andrew Lall
FOI Lead
NHS North West London
[email address]
Southside, 105 Victoria Street, London SW1E 6QT
Direct Line: 020 3350 4664 [please note phone number]
www.northwestlondon.nhs.uk

dangos adrannau a ddyfynnir

FOI NWL, Brent Teaching Primary Care Trust (PCT)

Dear Joe,

I have received confirmation that the Integrated Care Organisation (encompassing Brent, Harrow and Ealing Community Services) are the organisation to approach to complete this FOI.

Many thanks,

Andrew Lall
FOI Lead
NHS North West London
[email address]
Southside, 105 Victoria Street, London SW1E 6QT
Direct Line: 020 3350 4664 [please note phone number]
www.northwestlondon.nhs.uk

dangos adrannau a ddyfynnir

Dear FOI NWL,

So you mentioned that you were dealing with the other responses I'd made to the other 7 PCT's in the cluster - is 'the Integrated Care Organisation' the organisation to approach for all of them?

Yours sincerely,

Joe

Dear Brent Teaching Primary Care Trust (PCT),

So you mentioned that you were dealing with the other responses I'd
made to the other 7 PCT's in the cluster - is 'the Integrated Care
Organisation' the organisation to approach for all of them?

Also - have I had a response to my request for an internal review?

Yours faithfully,

Joe

FOI NWL, Brent Teaching Primary Care Trust (PCT)

If you are requesting information under the Freedom of Information Act
2000 please take this automated response as acknowledgement of receipt of
your request. Please note that although we aim provide a response within
20 working days of receipt, owing to the time of year there are limited
staff numbers around so there may be some delay. We apologise for the
inconvenience and will endeavour to respond as soon as possible.

Freedom of Information
NHS North West London

FOI NWL, Brent Teaching Primary Care Trust (PCT)

Hello

I have confirmed that the Integrated Care Organisation is to approach for all the PCTs. Just to clarify this is also the response to your Internal Review.

Many thanks,

Andrew Lall
FOI Lead
NHS North West London
[email address]
Southside, 105 Victoria Street, London SW1E 6QT
Direct Line: 020 3350 4664 [please note phone number]
www.northwestlondon.nhs.uk

dangos adrannau a ddyfynnir

Dear FOI NWL,

Fabulous - thank you for getting back to me - for completeness what is the name or role of the person who carried out the internal review?

Yours sincerely,

Joe

FOI NWL, Brent Teaching Primary Care Trust (PCT)

Hi

As It was my predecessor who logged and processed the original request I carried out the internal review.

Also in practical terms I tried extensively to recover the information and the response I eventually received was that it is not held by NHS NW London and that you should contact the Integrated Care Organisation.

I would invite you to contact the Information Commissioner's Office if you have any further concerns/queries regarding this request.

Many thanks,

Andrew Lall
FOI Lead
NHS North West London
[email address]
Southside, 105 Victoria Street, London SW1E 6QT
Direct Line: 020 3350 4664 [please note phone number]
www.northwestlondon.nhs.uk

dangos adrannau a ddyfynnir

Dear FOI NWL,

Um... your predecessor's conduct was entirely fine - it's your conduct that I was looking for a review of. I'm going to put this as gently as I can: I've made well over 100 freedom of information requests looking for this information, most of them have been dealt with speedily and efficiently, some were magnificently quick, some have misunderstood the request and then had to correct later - some have, admittedly, refused to answer at all. But certainly of all the requests I've made, this cluster sticks in the mind as the one that would benefit most from some care and attention to detail. I must assume that this request caught you at a difficult time, during a period of transition, and I wish you luck with future requests.

I'm keen to make sure that this is looked at by someone other than yourself - so I will be bringing this cluster up in my feedback to the Information Commissioner's Office at the end of this project.

Yours sincerely,

Joe

FOI NWL, Brent Teaching Primary Care Trust (PCT)

Hi

Just to ensure that you are fair in presenting please do consider one of my first email's regarding this request:

Hi,

I apologise for the way the request was handled. As I have just
started in this role I would appreciate your assistance. Please
could you outline why you do not feel this request was handled to
the standard you would have expected. I would also appreciate if
you could outline why you would expect NHs NW to hold the
information you require.

Also, as I did not originally handle your request I am happy to
look into processing the request again but I would appreciate if
you could resend in your request and any response you received from
NHS Nw London.

Alternatively please could you give me a ring and I will talk
through the request with you.

Many thanks,

Andrew Lall
Freedom of Information Officer
NHS North West London
[email address]
Southside, 105 Victoria Street, London SW1E 6QT
Direct Line: 020 7932 1947
www.northwestlondon.nhs.uk

Andrew Lall
FOI Lead
NHS North West London
[email address]
Southside, 105 Victoria Street, London SW1E 6QT
Direct Line: 020 3350 4664 [please note phone number]
www.northwestlondon.nhs.uk

dangos adrannau a ddyfynnir

Dear FOI NWL,

Following your instruction to make a new request to Brent, Harrow and Ealing Community Services I have received the following reply this morning.

START QUOTE
Dear Joseph

Thank you for your email.

I am afraid your query refers to a period when the service was under the control of the relevant PCT. Ealing Hospital NHS Trust only took over from 01/04/11

This request is a PCT matter

Regards

Neelam,

Neelam Bhangu
Communications and Administrative Assistant to the Board Secretary

Corporate Affairs Department
Ealing Hospital NHS Trust, Uxbridge Road, Southall, UB1 3HW
END QUOTE

Would it be possible to co-ordinate with them and find out where the data is?

Joe

Yours sincerely,

Joe

FOI NWL, Brent Teaching Primary Care Trust (PCT)

Dear Joe,

I have forwarded this request on. Based on my previous attempts of locating the information I am highly doubtful that it will be located.

Many thanks,

Andrew Lall
FOI Lead
NHS North West London
[email address]
Southside, 105 Victoria Street, London SW1E 6QT
Direct Line: 020 3350 4664 [please note phone number]
www.northwestlondon.nhs.uk

dangos adrannau a ddyfynnir

Dear FOI NWL,

Well I'd like to help - perhaps one of these 79 trusts who've successfully found the information for their might be able to help you? I think they've take a variety of approaches...

Barnsley PCT http://www.whatdotheyknow.com/request/co...
Bedfordshire PCT http://www.whatdotheyknow.com/request/co...
Berkshire West PCT http://www.whatdotheyknow.com/request/co...
Blackpool PCT http://www.whatdotheyknow.com/request/co...
Bradford and Airedale Teaching PCT http://www.whatdotheyknow.com/request/co...
Bristol PCT http://www.whatdotheyknow.com/request/co...
Bromley PCT http://www.whatdotheyknow.com/request/co...
Cambridgeshire PCT http://www.whatdotheyknow.com/request/co...
Central Lancashire PCT http://www.whatdotheyknow.com/request/au...
City and Hackney Teaching PCT http://www.whatdotheyknow.com/request/co...
Cornwall and Isles Of Scilly PCT http://www.whatdotheyknow.com/request/co...
Derbyshire County PCT http://www.whatdotheyknow.com/request/pr...
Devon PCT Classicly done
East Riding Of Yorkshire PCT http://www.whatdotheyknow.com/request/pr...
Gateshead PCT http://www.whatdotheyknow.com/request/pr...
Great Yarmouth and Waveney PCT http://www.whatdotheyknow.com/request/pr...
Halton and St Helens PCT http://www.whatdotheyknow.com/request/pr...
Herefordshire PCT http://www.whatdotheyknow.com/request/pr...
Hull Teaching PCT http://www.whatdotheyknow.com/request/pr...
Isle Of Wight NHS PCT http://www.whatdotheyknow.com/request/pr...
Kingston PCT http://www.whatdotheyknow.com/request/pr...
Leeds PCT http://www.whatdotheyknow.com/request/pr...
Lincolnshire Teaching PCT http://www.whatdotheyknow.com/request/pr...
Manchester teaching PCT http://www.whatdotheyknow.com/request/pr...
Mid Essex PCT http://www.whatdotheyknow.com/request/pr...
Milton Keynes PCT http://www.whatdotheyknow.com/request/pr...
Newham PCT http://www.whatdotheyknow.com/request/pr...
North East Essex PCT http://www.whatdotheyknow.com/request/pr...
North Lancashire Teaching PCT http://www.whatdotheyknow.com/request/pr...
North Somerset PCT http://www.whatdotheyknow.com/request/pr...
North Staffordshire PCT http://www.whatdotheyknow.com/request/pr...
North Yorkshire and York PCT http://www.whatdotheyknow.com/request/pr...
Nottingham City PCT http://www.whatdotheyknow.com/request/pr...
Oxfordshire PCT http://www.whatdotheyknow.com/request/pr...
Peterborough PCT http://www.whatdotheyknow.com/request/pr...
Richmond and Twickenham PCT http://www.whatdotheyknow.com/request/co...
Rotherham PCT http://www.whatdotheyknow.com/request/pr...
Sefton PCT http://www.whatdotheyknow.com/request/pr...
Sheffield PCT http://www.whatdotheyknow.com/request/pr...
South East Essex PCT http://www.whatdotheyknow.com/request/pr...
South Gloucestershire PCT http://www.whatdotheyknow.com/request/pr...
South Tyneside PCT http://www.whatdotheyknow.com/request/pr...
Stoke On Trent PCT http://www.whatdotheyknow.com/request/pr...
Suffolk PCT http://www.whatdotheyknow.com/request/pr...
Sunderland Teaching PCT http://www.whatdotheyknow.com/request/pr...
Surrey PCT http://www.whatdotheyknow.com/request/co...
Swindon PCT http://www.whatdotheyknow.com/request/pr...
Tameside and Glossop PCT http://www.whatdotheyknow.com/request/pr...
Tower Hamlets PCT http://www.whatdotheyknow.com/request/pr...
Trafford PCT http://www.whatdotheyknow.com/request/pr...
Waltham Forest PCT http://www.whatdotheyknow.com/request/pr...
Wandsworth PCT http://www.whatdotheyknow.com/request/pr...
Warrington PCT http://www.whatdotheyknow.com/request/pr...
Warwickshire PCT http://www.whatdotheyknow.com/request/pr...
West Essex PCT http://www.whatdotheyknow.com/request/pr...
Wiltshire PCT http://www.whatdotheyknow.com/request/pr...
Wirral PCT http://www.whatdotheyknow.com/request/pr...
Staffordshire and Stoke on Trent http://www.whatdotheyknow.com/request/pr...
Hertfordshire PCT http://www.whatdotheyknow.com/request/pr...
Western Cheshire PCT http://www.whatdotheyknow.com/request/pr...
Buckinghamshire PCT http://www.whatdotheyknow.com/request/co...
Coventry Teaching PCT http://www.whatdotheyknow.com/request/pr...
Croydon PCT http://www.whatdotheyknow.com/request/pr...
Eastern and Coastal Kent PCT http://www.whatdotheyknow.com/request/pr...
Enfield PCT http://www.whatdotheyknow.com/request/pr...
Greenwich Teaching PCT http://www.whatdotheyknow.com/request/pr...
Medway PCT http://www.whatdotheyknow.com/request/pr...
West Kent PCT http://www.whatdotheyknow.com/request/pr...
Worcestershire PCT http://www.whatdotheyknow.com/request/pr...
Berkshire East PCT http://www.whatdotheyknow.com/request/co...
Stockport http://www.whatdotheyknow.com/request/pr...
Ashton, Leigh and Wigan PCT http://www.whatdotheyknow.com/request/co...
Bury PCT http://www.whatdotheyknow.com/request/co...
Heywood, Middleton and Rochdale PCT http://www.whatdotheyknow.com/request/pr...
Oldham PCT http://www.whatdotheyknow.com/request/pr...
Nottinghamshire County Teaching PCT http://www.whatdotheyknow.com/request/pr...
Islington PCT http://www.whatdotheyknow.com/request/pr...
Camden PCT http://www.whatdotheyknow.com/request/co...
North Lincolnshire PCT http://www.whatdotheyknow.com/request/pr...

Yours sincerely,

Joe

FOI NWL, Brent Teaching Primary Care Trust (PCT)

Der Joe,

Please find a response from Ealing PCT:

'I would have thought that the speech & language team would have this information they are a provider service and although were still part of us until April 2011 I don’t think anyone here would have the information that the FOI is looking for. From part of 2010 onwards the community services had their own governance system and were known as Brent & Harrow Community Services prior to the ICO creation in April 2011.

I think that the Head of Speech & Language is Nicola [email address] she may be able to help.'

Many thanks,

Andrew Lall
FOI Lead
NHS North West London
[email address]
Southside, 105 Victoria Street, London SW1E 6QT
Direct Line: 020 3350 4664 [please note phone number]
www.northwestlondon.nhs.uk

dangos adrannau a ddyfynnir

Dear FOI NWL,

Cool - let me know what Nicola says :)

Yours sincerely,

Joe

FOI NWL, Brent Teaching Primary Care Trust (PCT)

Dear Joe,

Nicola is not part of my organisation. You will need to direct your FOI to her directly.

Please note I am trying to help you as much as I can. I have to adminster and advise on FOIs on behalf of 8 PCTs and I cannot deal with FOIs on behalf of other organisations.

I am now formally stating that the information is not held at NHS North West London and would invite you to complain to the Information Commissioner's Office if you are unsatisfied with this response.

Many thanks,

Andrew Lall
FOI Lead
NHS North West London
[email address]
Southside, 105 Victoria Street, London SW1E 6QT
Direct Line: 020 3350 4664 [please note phone number]
www.northwestlondon.nhs.uk

dangos adrannau a ddyfynnir

Dear FOI NWL,

Would you tell me which organisation Nicola works for? Email address are stripped out of these messages as they are public...

Yours sincerely,

Joe

Dear FOI NWL,

Also - it's great that you've got a response from Ealing - but what about the other seven PCT that you redirected my request for?

Yours sincerely,

Joe

FOI NWL, Brent Teaching Primary Care Trust (PCT)

Hi

Is there an alternative email so that I can provide the email to you directly. Apparently Nicola worked in Brent and Ealing Community Services before the creation of the Integrated Care Organisation.

I would direct you to Nicola for help on getting information with regard to the other PCTs. The information I have been provided by them is that the information you are requesting is not held by them.

Thanks,

Andrew Lall
FOI Lead
NHS North West London
[email address]
Southside, 105 Victoria Street, London SW1E 6QT
Direct Line: 020 3350 4664 [please note phone number]
www.northwestlondon.nhs.uk

dangos adrannau a ddyfynnir

Dear FOI NWL,

All I need is the organisation she works in. I'm not prepared to take this conversation to a private channel.

Yours sincerely,

Joe

FOI NWL, Brent Teaching Primary Care Trust (PCT)

1 Atodiad

Dear Dr Reddington,

 

Please find attached the response I have been provided with via Ealing
Hospital  (The Integrated Care Organisation).

 

I have been informed that the Chief Executive of Brent PCT is also going
to write to the Information Commissioner’s Office regarding this FOI.

 

Many thanks

 

Andrew Lall
FOI Lead
NHS North West London 
[email address]  
Southside, 105 Victoria Street, London SW1E 6QT
Direct Line: 020 3350 4664
[1]www.northwestlondon.nhs.uk

 

From: Joe [mailto:[FOI #85681 email]]
Sent: 01 February 2012 15:02
To: FOI NWL
Subject: RE: IR5 - Communication Devices supplied by PCT (AAC)

 

This message has been archived.

     Dear FOI NWL,

     All I need is the organisation she works in. I'm not prepared to
     take this conversation to a private channel.

     Yours sincerely,

     Joe

     

dangos adrannau a ddyfynnir

Dear FOI NWL,

Thank you very much - that's very kind of you.

Just some quick clarification questions - when you say "I talk 2 - double switch x 3" is that three switches or is that three iTalk2s with switches?

Also you've listed 2005/2006, 2006/2007, and 2009 (which I presume is 2009/2010?) - do you have any data from 2007/2008, 2008/2009, and 2010/2011?

One more thing - I understand you are also the person who should be administering each of these requests (Asking for the same data as this, but for different areas of the UK):

NWL Westminster PCT http://www.whatdotheyknow.com/request/pr...
NWL Hounslow PCT http://www.whatdotheyknow.com/request/pr...
NWL Ealing PCT http://www.whatdotheyknow.com/request/pr...
NWL Hammersmith and Fulham PCT http://www.whatdotheyknow.com/request/pr...
NWL Harrow PCT http://www.whatdotheyknow.com/request/pr...
NWL Hillingdon PCT http://www.whatdotheyknow.com/request/pr...
NWL Kensington and Chelsea PCT http://www.whatdotheyknow.com/request/pr...

...which where also made on the 11 November 2011 and have not been acknowledged. Can you tell me when I might expect to receive the information relevant to those requests? Or would it be easier if I just opened cases with the Information Commissioner for each of these?

Yours sincerely,

Joe

FOI NWL, Brent Teaching Primary Care Trust (PCT)

If you are requesting information under the Freedom of Information Act
2000 please take this automated response as acknowledgement of receipt of
your request. The deadline for meeting the request is 20 working days from
the date sent and received.

Freedom of Information
NHS North West London

FOI NWL, Brent Teaching Primary Care Trust (PCT)

Hi

I have logged this as a new request and sent it out again. The deadline is 12 July 2012.

In the case of the original request I recall that there was a lot of confusion as to whether the data was held. Most of the PCTs responded back stating that the data was not held and you were asked to refer to the providers directly. As I was new in post (around November 2011) and there was no formal record audit trail system at the time I cannot find the request trail easily. I note that there was numerous exchange of emails trying to gain clarification. This trail is not reflected on the request trail links you have emailed.

The reason for the issues has been the separation of provider functions (and information) from the PCT functions and organisational 'memory loss' due to redundancies and cost cutting in record management and other governance structures. However, having been in post for a number of months now, my intuition is that the data is not held by NHS North West London and you would need to go to the providers directly.

I will chase for responses from the PCTS again. If you are not satisfied by the responses received I would ask that you go straight to the Information Commissioner's Office (ICO).

Many thanks,

Andrew Lall
FOI Lead
NHS North West London
[email address]
Southside, 105 Victoria Street, London SW1E 6QT
Direct Line: 020 3350 4664
www.northwestlondon.nhs.uk

dangos adrannau a ddyfynnir

FOI NWL, Brent Teaching Primary Care Trust (PCT)

Dear Mr Reddington,

Please see an email below from Brent PCT regarding your request:

'As you know the information is held by the Ealing Hospital Trust ICO (Brent Community Services).
Fiona Weir is the Speech and Language Therapy lead and Yvonne Leese is the Director for Brent Community Services. I attach email details and contacts for both.

Can I request that the requester contacts them directly for the any further information about Communication Devices.'

Yvonne Leese can be contacted at: [email address]

Email from Yvonne Leese:

'This equipment was purchased in 2009 by the service manager at that time to replace existing equipment that was no longer fit for purpose but was owned by Brent PCT and lent out to parents.

There are no records of the previous equipment that was owned relating to 2005/6 and 06/07.'

Email from Fiona Weir:

'The SLT department currently have the following AAC equipment which we lend out to children.

These were all purchased in 2009.

I talk 2 - double switch x 3

Big Mac x 8

Pad pal x3

Buddy button x 3'

Both these emails were sent on 14 May 2012. This is the only information that is held with regard to your request.

I will be sending a separate response regarding your query with regard to the other PCTs.

Many thanks,

Andrew Lall
FOI Lead
NHS North West London
[email address]
Southside, 105 Victoria Street, London SW1E 6QT
Direct Line: 020 3350 4664
www.northwestlondon.nhs.uk

dangos adrannau a ddyfynnir

FOI NWL, Brent Teaching Primary Care Trust (PCT)

Please see below the response from Harrow PCT:

Following on from our telephone conversation today, as Harrow PCT do not hold this information this FOI needs to go to the Speech & Language Therapy at The North West London Hospital NHS Trust. The contacts for this are:

Adults - Claire Walker - [email address] 020 8869 2675 Children - Maria Luscombe - [email address] 020 8869 2419 / 3010

Andrew Lall
FOI Lead
NHS North West London
[email address]
Southside, 105 Victoria Street, London SW1E 6QT
Direct Line: 020 3350 4664
www.northwestlondon.nhs.uk

dangos adrannau a ddyfynnir

FOI NWL, Brent Teaching Primary Care Trust (PCT)

1 Atodiad

Please find attached a response that was sent to you.

The response was on behalf of Westminster, Kensington & Chelsea and Hammersmith & Fulham.

Many thanks,

Andrew Lall
FOI Lead
NHS North West London
[email address]
Southside, 105 Victoria Street, London SW1E 6QT
Direct Line: 020 3350 4664
www.northwestlondon.nhs.uk

dangos adrannau a ddyfynnir

Gadawodd Joe anodiad ()

Spoke to Fiona today - she'd not heard anything about this request before May. She's promised to get back to me with the clarification on the iTalk2's.

Brian Coleman, Brent Teaching Primary Care Trust (PCT)

1 Atodiad

Please find the response to your request

 

 

Brian Coleman

FOI team
NHS North West London 
[1][email address]  
Southside, 105 Victoria Street, London SW1E 6QT
Direct Line: 020 3350 4664
[2]www.northwestlondon.nhs.uk

 

References

Visible links
1. mailto:[email address]
2. http://www.northwestlondon.nhs.uk/
http://www.northwestlondon.nhs.uk/

Dear Brian Coleman,

Thank you so much for this, it really is very handy. One quick thing - I was actually more interested in items that the trust had *purchased* rather than loaned out (because, of course, nine lightwriters in a year may well be the same lightwriter going to nine different people for two weeks each) - would it be possible to get the data on what the trust has purchased?

Yours sincerely,

Joe

Brian Coleman, Brent Teaching Primary Care Trust (PCT)

1 Atodiad

Please see the attached response from Hillingdon PCT

Dear Brian Coleman,

Wonderful - thank you very much :) I'll mark Hillingdon off my list.

Yours sincerely,

Joe

Dominic Mallinder, Brent Teaching Primary Care Trust (PCT)

Dear Dr Reddington,

 

Ref: NW373/IR05 & ICO FS50433786

 

Further to your original Freedom of Information request, subsequent
problems and complaint to the Information Commissioner.  Firstly, Mr Lall
left the organisation over the summer and I have taken over the function
of Freedom of Information; secondly I have reviewed the case which
includes our details and the information available on whatdotheyknow
account.

 

I would like to apologise for the delay and confusion in responding to
your Freedom of Information request. This has been unacceptable. I would
also like to apologise for the lack of information during the life of the
request.  The email (whatdotheyknow) dated 3 July 2012 is in response to
your queries you raised to our response. Any further information details
that you are seeking is with the Integrated Care Organisation at Ealing
Hospital NHS Trust [1]www.ealinghospital.nhs.uk and your request should be
directed to them as they have their own Freedom of Information process.

 

The whatdotheyknow account also states that you have spoken to Fiona
(Weir) who is the Speech and Language Therapy Lead at the ICO Ealing
Hospital which indicates that you have now contacted the separate
organisation for information.

 

There is a lot of information on the whatdotheyknow account and I now hope
that this Freedom of Information request has been answered. Please let me
know if you feel any queries are still outstanding and I will investigate.

 

The Freedom of Information processes have been changed and I have
introduced improvements to our records management processes and systems in
place that will avoid such complications in the future. This has been a
lesson learnt and will feed into the current complex transition period
processes for the changing commissioning roles and the emerging Clinical
Commissioning Groups and the associated supporting organisations.

 

If you have any further queries or issues please don’t hesitate in
contacting me direct or through the North West London NHS Cluster FOI
email.

 

 

Dominic Mallinder

FOI Lead

NHS North West London

[email address]

15 Marylebone Road, London NW1 5JD

www.northwestlondon.nhs.uk

 

References

Visible links
1. http://www.ealinghospital.nhs.uk/

Gadawodd Joe anodiad ()

Rang today - left a message asking to be called back...

Gadawodd Joe anodiad ()

Rang today to try and set up a face to face meeting. Left a voicemail.

Gadawodd Joe anodiad ()

Rang today to try and set up a face to face meeting. Left a voicemail. Again.

Gadawodd Joe anodiad ()

As it happens - I also left messages on the voicemail of the press phone line, the complaints line, another communications phone line and someone that the operator thought might be able to help. It appears that there is nobody in the trust today.