Commissioning for Children's and Adults Services

Ben Fox made this Rhyddid Gwybodaeth request to Southend on Sea Borough Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Roedd y cais yn llwyddiannus.

Dear Southend on Sea Borough Council,

I would like to find out the following information from your Adults and Children’s services commissioners.

Children’s

1. Who is the main contact/contacts for commissioning services within Children’s social care? Please also provide their job title.
2. Do you currently use an IT system to support your strategic commissioning and contract management? If yes to either, please name the system(s) and details of costs.
3. How many providers do you contract with for Children’s services and are they internal/external?
4. Do you have a performance management framework to monitor the performance of providers?

Adults

1. Who is the main contact/contacts for commissioning services within Adult’s social care? Please also provide their job title.
2. Do you currently use an IT system to support your strategic commissioning and contract management? If yes to either, please name the system(s) and details of costs.
3. How many providers do you contract with for Adult’s services and are they internal/external?
4. Do you have a performance management framework to monitor the performance of providers?
5. Do you currently use micro procurement (also known as micro commissioning or mini tendering) to arrange services?
6. Do you use brokerage or commissioning teams or do social workers/care managers contact providers direct?

Yours faithfully,

Ben Fox

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Council Email, Southend on Sea Borough Council

Dear Mr Fox,

Thank you for your Freedom of Information request.

Your enquiry has been passed to the Information and Governance team. Your reference number for this matter is 433848

They aim to send you a reply within a maximum of 20 working days.

If you have any further enquiries, please get in touch using the contact details below.

You may also like to take a look at our website www.southend.gov.uk where you will find a growing range of web based services and useful information.

Regards

Customer Service Centre
Southend-on-Sea Borough Council
Civic Centre
Victoria Avenue
Southend-on-Sea
Essex SS2 6EP

Email: [Southend on Sea Borough Council request email]
Web: www.southend.gov.uk

Do It Online...
Apply for it; Book it; Find it; Pay it; Report it; Say it; View it

As part of the Council's drive towards delivering excellence you may be contacted to take part in a Customer Satisfaction survey.

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Southend FOI requests, Southend on Sea Borough Council

Customer Notice: Please do not e-mail Freedom of Information requests for
Southend Borough Council to individual officers. Please instead direct
them to [1][email address] where our central team will direct their
registration and completion.

 

Dear Ben Fox,

 

Thank you for your request received on 27^th November 2013 for information
under the Freedom of Information Act 2000.  Your request should receive a
reply by 25^th December 2013.

 

If you have any queries please get in touch quoting the FOI reference
number FOI 01910.

 

Kind regards,

 

Kelly Robertson

 

Kelly Robertson – Corporate Freedom of Information Team – Southend-on-Sea
Borough Council

Creating a Better Southend

( 01702 212229 ext 2229 (Direct)
| * FOI@southend.gov.uk |8 [2]www.southend.gov.uk

Corporate Services l Southend-on-Sea Borough Council | Floor 3, Civic
Centre, Victoria Avenue, Southend-on-Sea, SS2 6ER

 

Safe – clean – healthy – prosperous – excellent – Creating a better
Southend

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Southend FOI requests, Southend on Sea Borough Council

Dear Ben Fox,

 

Unfortunately when calculating the date by which the reply to your Freedom
of Information is due, in error bank holidays were not taken into account.

 

The date by which the response is due is in fact Friday 27^th December,
not 25^th December as previously advised.

 

Kind regards,

 

Kelly Robertson

 

Kelly Robertson – Corporate Freedom of Information Team – Southend-on-Sea
Borough Council

Creating a Better Southend

( 01702 212229 ext 2229 (Direct)
| * FOI@southend.gov.uk |8 [1]www.southend.gov.uk

Corporate Services l Southend-on-Sea Borough Council | Floor 3, Civic
Centre, Victoria Avenue, Southend-on-Sea, SS2 6ER

Safe – clean – healthy – prosperous – excellent – Creating a better
Southend

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Carolyn Williams, Southend on Sea Borough Council

2 Atodiad

Dear Mr Fox

 

Southend-on-Sea Borough Council is currently addressing your request for
information under the Freedom of Information regulations and we have a
query regarding question 3 in both the Adult’s and Children’s Services
request for FOI 01910.

 

In both sections question 3 asks:

 

How many providers do you contract with for Children’s / Adult’s Services
and are they internal / external?

 

Can you please clarify whether you require information on all Children’s
and Adult’s Services or whether you only need information on Social Care
Services?

 

Kind regards

 

Carolyn Williams

 

Carolyn Williams – Business Support – Southend-on-Sea Borough Council

Creating a Better Southend

( 01702 215515 (Direct)
| * carolynwilliams@southend.gov.uk |8 [1]www.southend.gov.uk

Support Services l Department for People l Southend-on-Sea Borough
Council | Civic Centre, Victoria Avenue, Southend-on-Sea, Essex, SS2 6ER 

 

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Southend

 

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Dear Carolyn Williams,

To clarify, I only require information Social Care Services. Many thanks.

Yours sincerely,

Ben Fox

Southend FOI requests, Southend on Sea Borough Council

Dear Ben Fox,

 

Re: Freedom of Information Request

 

I am writing regarding your request for information, which was received on
27^th November 2013. Please accept my apologies for the delay in replying.

 

In that request you asked us for information about Adult and Children’s
Social Services.

 

I can confirm that the search for the information you requested has been
completed and I can advise you of the following:

 

Children’s Services

 

1.    Who is the main contact/contacts for commissioning services within
Children’s social care? Please also provide their job title.

 

Group Manager Strategic Commissioning, telephone 01702 215000, e-mail
[Southend on Sea Borough Council request email].

 

2.    Do you currently use an IT system to support your strategic
commissioning and contract management? If yes to either, please name the
system(s) and details of costs.

 

No.

 

3.    How many providers do you contract with for Children’s services and
are they internal/external?

 

We contract with 30 external suppliers.

 

4.    Do you have a performance management framework to monitor the
performance of providers?

 

All contracts contain relevant performance measures appropriate to the
service being commissioned.

 

 

Adult Services

 

1.    Who is the main contact/contacts for commissioning services within
Adult’s social care? Please also provide their job title.

 

Head of Adult Services, telephone 01702 215000, e-mail
[Southend on Sea Borough Council request email].

 

2.    Do you currently use an IT system to support your strategic
commissioning and contract management? If yes to either, please name the
system(s) and details of costs.

No.

 

3.    How many providers do you contract with for Adult’s services and are
they internal/external?

 

We contract with an estimated 350 external providers.

 

4.    Do you have a performance management framework to monitor the
performance of providers?

 

Yes.

 

5.    Do you currently use micro procurement (also known as micro
commissioning or mini tendering) to arrange services?

 

Yes.

 

6.    Do you use brokerage or commissioning teams or do social
workers/care managers contact providers direct?

 

We use brokerage.

 

If you wish to discuss any of the above, please contact me. Please
remember to quote the reference number above in any future communications.

 

If you are unhappy with the service you have received in relation to your
request and wish to request a review of our response, you should write to
the Group Manager – Policy, Engagement and Communication, Corporate
Services Department, PO Box 6, Civic Centre, Victoria Avenue,
Southend-on-Sea, Essex, SS2 6ER.

 

If you are not content with the outcome of your review, you can make a
complaint under the Council’s complaints process by writing to Corporate
Complaints Officer, Corporate Services Department, PO Box 6, Civic Centre,
Victoria Avenue, Southend-on-Sea, Essex, SS2 6ER.

 

You can also apply directly to the Information Commissioner (ICO) for a
decision although generally the ICO cannot make a decision unless you have
exhausted the Council’s complaints procedure. The Information Commissioner
can be contacted at: The Information Commissioner’s Office, Wycliffe
House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

 

Yours sincerely,

 

Val Smith

 

Mrs Val Smith – Corporate Freedom of Information Team – Southend-on-Sea
Borough Council

Creating a Better Southend

01702 212572 (Direct) | * FOI@southend.gov.uk | [1]www.southend.gov.uk

Corporate Services l Southend-on-Sea Borough Council | Floor 3 Civic
Centre, Victoria Avenue, Southend on Sea, SS2 6ER

 

 

 

 

Safe – clean – healthy – prosperous – excellent – Creating a better
Southend

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