College Counselling Provision

Alice Gilderdale made this Rhyddid Gwybodaeth request to Jesus College, Cambridge

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Roedd y cais yn rhannol lwyddiannus.

Dear Jesus College, Cambridge,

This is a formal request under the Freedom of Information Act 2000.

Could you please provide the following information:

In this FOI, when describing an ‘external Counselling provider’, this refers to any Counsellor who is not hired through the University’s Counselling Service.

1 - How many Counsellors does the College hire from an external Counselling provider to provide counselling or therapy for students during full term time?

2 - The name of the agency or company which the College is hiring Counsellors from.

3 - The hours of counselling the college hires external counsellors for during a week of full term.

4 - The skills or qualifications each of the College’s counsellors have and to what level.

5 - Does the College provide any other therapy or mental health support further to Counselling for students in the college for example nurses, therapists etc? Please list any.

6 - The skills or qualifications any of these employees hold and to what level.

7 - How many Counsellors does the college hire through the University’s Counselling Service?

If you are to invoke Section 43 to withhold information in relation to any of these questions please note you must provide details of the exact FOIA exemption, details of who would be prejudiced by this information, and a public interest test justifying a conclusion with arguments for and against the release of the information.

If you are to invoke Section 12 to withhold information in relation to any of these questions please provide details of how locating, retrieving and extracting this information would exceed the appropriate limit of £450 as set out in the Freedom of Information and Data Protection (Appropriate Limit and Fees) Regulations 2004. Please also be aware of your duty under section 16 (1) of the Act to advise and assist me in narrowing my request to bring it within the appropriate limit.

In its guidance the Information Commissioner's Office (ICO) said that the requirement to respond 'promptly' and the requirement to respond no later than 20 working days were to be considered as separate obligations. Public bodies should be able to justify why it took them as long as 20 days to respond to requests in cases where they do not act more promptly than that "long stop" deadline. I look forward to receiving your response in the next 20 working days. If you are unable to provide a response in the next 20 working days please provide an updated timeline by the deadline 21st May.

Thank you very much for your assistance with this request. If you would like any clarification on the information I have asked for, please don’t hesitate to get in touch. Please confirm you have received this email, provide the reference number of the request, and give the date you will respond on or before.

Yours faithfully,

Alice Gilderdale

Freedom of Information, Jesus College, Cambridge

Dear Alice,

Thank you for your request.

We hire individuals directly and not from agencies. The University Counselling service charges us per capita for each student seen.

The College offers an in-house counselling service on a drop in or appointment basis. Currently 16 hours of counselling are available on average delivered by the College Counsellor and 2 locum counsellors recruited for this academic year to manage expected increase in demand.

Students self-refer and Counselling sessions are for 50 minutes in length and each eligible student is entitled to up to 6 sessions in one academic year. The College Counsellor offers time-limited counselling and can sign-post to more specialist or long term support if needed for severe mental health issues or crisis interventions. The College can offer financial support for this.

There is a team of Welfare Tutors who are available to listen and to offer help with any problems or difficulties that are not of a purely academic or administrative kind. A Welfare Tutor is always on call and students can request appointments with them. The College also employs a registered nurse. These are general welfare services covering many issues including mental health worries.

Further details about making a request to the College, including your rights if you are not satisfied with our response may be found at

Information and advice about the Freedom of Information Act and making requests is available from the Information Commissioner’s Office

Best wishes

Susan Webb
Information Compliance Officer
IT Department
Jesus College Cambridge
01223 339831
e-mail: [email address]

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