Collection or redelivery of items
Dear Sir or Madam,
Why it this so traumatic at present? Currently there is an 0845 number - which then has a very lengthy voice message stating that "the quickest and easiest method" is to pick the item up.
It is neither quick nor easy to drive a 25 mile round trip on Saturday mornings to collect your post!.
Why is it not possible to have a "standing order" asking that any undelivered item is redelivered on a stated day - eg Saturday.
Or that undelivered items are dropped off at a stated post office - of that costs 50p per item - which is a lot cheaper than a 25 mile round trip in petrol...
It has become so difficult to get mail recently.
If redelivery of one specific item can be requited online, then surely redelivery - or even initial delivery - of all items can be requested online.
It would be easier - and cheaper - to have all non-standard items delivered to the local post office rather than have to spend time and money on each individual item.
For instance - post anything that can be posted - but send the rest somewhere local where it IS possible for me to pick it up!.
It is even worse when the mail items cannot be collected from my nearest town - as that is a different "post office area" although that town IS part of my official address.
Dear Ms Hotten
Thank you for your request for information received on 14/07/2009, which
we are considering under the Freedom of Information Act. Under the Act
you should expect a reply from us to be sent by 11/08/2009, which is
twenty working days from receipt of your request.
If for any reason we are unable to provide you with a full response within
that time, we will contact you explaining the reasons for this and giving
a revised date by which we will reply.
If in the mean time you have any questions or would like to contact us
about your request, please contact us by telephone 01252 806513 or
alternatively email or write to us at the address below. Please be
assured that we are giving this our attention and will get back to you
[Royal Mail Group request email]
Freedom of Information Unit
PO Box 341, ALDERSHOT, GU11 1WW
Royal Mail is a trading name of Royal Mail Group Ltd. Registered in
England and Wales.
Registered number 4138203. Registered office at 148 Old Street, LONDON
1. mailto:[Royal Mail Group request email]
Dear Ms Hotten
I refer to your recent e-mail, submitted via our Freedom of Information
address concerning the arrangements for the delivery of mail and
arrangements for delivering larger items when the recipient is
Royal Mail is committed to giving the best possible service bearing in
mind the need for integrity, safety and security for all concerned. It
is therefore a challenge to design a nationwide system for redelivery
which meets the needs of all customers whatever their circumstances.
We always welcome feedback and your suggestions are very welcome. We have
passed these to our product managers for future consideration. Indeed I
can say that some variations have been tried in the past but were
withdrawn due to minimal take up from customers.
For the present, the range of redelivery options remains. These include
the facility to have an item redelivered, either at your address or a Post
Office, by either ringing the delivery office or sending a message by
e-mail, we would always recommend the second option to save you time. You
may also collect the item during the opening hours of the delivery office.
I thank you for your interest and hope that you will contact us again if
we can assist with any other matter.
Freedom of Information Case Officer
Company Secretary's Office
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