Clarity of information & efficiency of systems

M. Antony made this Rhyddid Gwybodaeth request to Carlisle City Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Roedd y cais yn rhannol lwyddiannus.

Dear Carlisle City Council,

Each year how many members of the public request a statement of account regarding their council tax payments?

How many minutes does it take to produce a statement of account?

Yours faithfully,

M. Antony

Frances Braithwaite, Carlisle City Council

1 Atodiad

Dear Sirs

 

Please find attached acknowledgement to your request under the Freedom of
Information Act

Regards

 

Frances Braithwaite

Corporate Information/SHE Support Officer

Governance and Regulatory Services

Carlisle City Council

Civic Centre

Carlisle
CA3 8QG

Telephone 01228 817060

e-mail [1][email address]

 

 

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References

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Frances Braithwaite, Carlisle City Council

1 Atodiad

Dear Mr Antony

 

Please find attached response to your request under the Freedom of
Information Act

Please accept our apologies for the delay in response & any inconvenience
this may have caused

Regards

 

Frances Braithwaite

Corporate Information/SHE Support Officer

Governance and Regulatory Services

Carlisle City Council

Civic Centre

Carlisle
CA3 8QG

Telephone 01228 817060

e-mail [1][email address]

 

 

This e-mail and its attachments may include confidential information or
protectively marked material up to RESTRICTED, should be handled
accordingly and is solely for use by the intended recipient(s). If you
have received this e-mail and its attachments in error please notify the
sender immediately delete them and do not disclose, copy, distribute or
retain any part of them. The views and opinions expressed by the author
are not necessarily those of Carlisle City Council. Carlisle City Council
has scanned this e-mail and its attachments to ensure that they are virus
free. The Council can take no responsibility if a virus is actually
present and you are advised to make the appropriate checks to confirm that
they are virus free.

References

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1. mailto:[email address]

Dear Carlisle City Council,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Carlisle City Council's handling of my FOI request 'Clarity of information & efficiency of systems'.

My request was for two pieces of information and the claim has been made that this information does not exist I find terrible. The public has a right to know, and I believe the elected members have a duty to scrutinise The City Councils systems to prevent excessive waste and inefficiency.

The possibility that Carlisle City Council operates a grossly inefficient computer system that wastes valuable paid officers time to produce a simple statement of account, should be matter of interest for the Council during these times of austerity and cuts to vital public services.

I originally requested how long in minutes it take to produce one of your standard statements for the public.
An approximate time would be sufficient, for example 10 minutes or 50 minutes or four hours. I cannot believe that this is a difficult question for the council to answer.

Secondly I asked for how many requests were made during a year. The reason being we can then work out how much if any time is wasted using a grossly inefficient systems.

a simple emailed survey to the members of staff in the department asking how many statements they have produced during the least week or month would give an adequate average response which could easily be extrapolated to work out the yearly figure.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/c...

Yours faithfully,

M. Antony

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dangos adrannau a ddyfynnir

Frances Braithwaite, Carlisle City Council

1 Atodiad

Dear M Antony

Please find attached acknowledgement to your request for an internal
review.

 

Regards

 

Frances Braithwaite

Corporate Information/SHE Support Officer

Governance and Regulatory Services

Carlisle City Council

Civic Centre

Carlisle
CA3 8QG

Telephone 01228 817060

e-mail [1][email address]

 

 

This e-mail and its attachments may include confidential information or
protectively marked material up to RESTRICTED, should be handled
accordingly and is solely for use by the intended recipient(s). If you
have received this e-mail and its attachments in error please notify the
sender immediately delete them and do not disclose, copy, distribute or
retain any part of them. The views and opinions expressed by the author
are not necessarily those of Carlisle City Council. Carlisle City Council
has scanned this e-mail and its attachments to ensure that they are virus
free. The Council can take no responsibility if a virus is actually
present and you are advised to make the appropriate checks to confirm that
they are virus free.

References

Visible links
1. mailto:[email address]

Frances Braithwaite, Carlisle City Council

1 Atodiad

Dear M Antony

 

Please find attached response to your request for an internal review

Regards

 

Frances Braithwaite

Corporate Information/SHE Support Officer

Governance and Regulatory Services

Carlisle City Council

Civic Centre

Carlisle
CA3 8QG

Telephone 01228 817060

e-mail [1][email address]

 

This e-mail and its attachments may include confidential information or
protectively marked material up to RESTRICTED, should be handled
accordingly and is solely for use by the intended recipient(s). If you
have received this e-mail and its attachments in error please notify the
sender immediately delete them and do not disclose, copy, distribute or
retain any part of them. The views and opinions expressed by the author
are not necessarily those of Carlisle City Council. Carlisle City Council
has scanned this e-mail and its attachments to ensure that they are virus
free. The Council can take no responsibility if a virus is actually
present and you are advised to make the appropriate checks to confirm that
they are virus free.

References

Visible links
1. mailto:[email address]