CLA Operator Guidance and Scripts

Response to this request is long overdue. By law, under all circumstances, Legal Aid Agency should have responded by now (details). You can complain by requesting an internal review.

Dear Legal Aid Agency,

Please could you provide me with all guidance, training material, scripts and decision trees provided to the operators of the CLA Gateway.

Yours faithfully,

Dan Wilks

Information Governance (LAA),

Dear Mr Wilks,

 

Thank you for your email of 15 April 2014, in which you asked for the
following information from the Legal Aid Agency (LAA) an Executive Agency
of the Ministry of Justice (MoJ):

 

"Please could you provide me with all guidance, training material, scripts
and decision trees provided to the operators of the CLA Gateway?"

 

Your request is being handled under the Freedom of Information Act 2000
(FOIA).

 

Under the Act, the department is required to provide you with a response
within 20 working days. We will write to you in response to your request
for information by 16 May 2014.

 

The Freedom of Information Act includes a number of exemptions to
releasing information.  Some of these are qualified exemptions which
require us to consider whether it is in the public interest to disclose or
withhold the information.  In these circumstances we may need more time to
consider your request, and if this is the case I will write to you by the
date above to inform you of when you can expect to receive a
response.     

 

If you have any queries regarding this request please do not hesitate to
contact us quoting the reference number 90244 in all future
correspondence.

 

Kind regards,

 

Catherine Bond

 

Governance Team | Legal Aid Agency
8.42, 102 Petty France, London, SW1H 9AJ

 

 

 

Catherine Bond  

 

Board Secretariat | Executive Administrator

Legal Aid Agency | 8.42, 8th Floor, 102 Petty France | London | SW1H 9AJ

Tel: 020 3545 8545

 

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