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Child Tax Credits Over Due waited nearly 12 months

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Dear HM Revenue and Customs,

Hello my wife is a Filipino Citizen and became a EEA Family member we have a child who I get Child Benefit for and have waited and not had any letters or anything off the Child Tax Department.

1. Can I have the email address of someone in this office so I can email and ask for information as a slightly deaf person I can not use phones and do everything with email which every single other Department in Government offers the public.

2. Can you tell me even though I am British and my baby is British and I not my wife gets the Child Benefits for our Child how can the Child Tax every time we have rang say its on hold and that there not pay out due to my wife not having a Nino which has illegally been withheld against EU law from the Newport Nino office. ??? I understand your able to issue a 0000 as my wife has no Nino is this correct?

3. Who is in charge of the child tax office and there contact email address and phone number for them directly to bring my issues to them as my complaint needs looking at.

4. How many people are currently on hold due to one of the couples having no Nino?

5. Why if the 0000 can be issued is it not issued straight away in similar cases to mine when one is British and one None EU parent?

Yours faithfully,

Wayne Howard

HM Revenue and Customs

1 Attachment

FOI 3475/14
 
Dear Mr Howard
 
Our response to your information request is attached.
 
Yours sincerely
 
Mary Leeds
 

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Dear HM Revenue and Customs,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of HM Revenue and Customs's handling of my FOI request 'Child Tax Credits Over Due waited nearly 12 months'.

I have asked for the email address to be able to have contact which I know you have this information and my other questions have not been correctly answered, EEA Family members are not a immigration issue and are immigration free.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/c...

Yours faithfully,

Wayne howard

HM Revenue and Customs

Mr Howard,

Thank you for your correspondence requesting an internal review of a request made to HMRC under the Freedom of Information Act 2000 (our reference FOI 3475/14).

A review will be carried out and we expect to provide the review response by 24 February 2015.

Thank you

HMRC Freedom of Information & Data Protection Act Team
Central Policy - Information Policy & Disclosure Team (IPD)
Room 1C/23
100 Parliament Street
London

Fax: 03000 586 902

[email address]

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HM Revenue and Customs

Dear Mr Howard

Freedom of Information Act 2000 request for an internal review
Thank you for your email received on 27 January 2015. I am sorry for the delay in providing this response which relates to the part of your email dealt with under the Freedom of Information Act 2000 (FoIA).

Your request
On the 23 December 2014 you made the following request for information under the FoIA

1. Can I have the email address of someone in this office so I can email and ask for information as a slightly deaf person I cannot use phones and do everything with email which every single other Department in Government offers the public.

2. Can you tell me even though I am British and my baby is British and I not my wife gets the Child Benefits for our Child how can the Child Tax every time we have rang say it's on hold and that there not pay out due to my wife not having a Nino which has illegally
been withheld against EU law from the Newport Nino office. ??? I understand your able to issue a 0000 as my wife has no Nino is this correct?

3. Who is in charge of the child tax office and there contact email address and phone number for them directly to bring my issues to them as my complaint needs looking at.

4. How many people are currently on hold due to one of the couples having no Nino?

5. Why if the 0000 can be issued is it not issued straight away in similar cases to mine when one is British and one None EU parent

HMRC response
HMRC responded on 23 January 2015 providing the following information.

HMRC confirmed that although the information requested was held, it was estimated that it would exceed the FOIA fees limit to deal with it. The response then set out the cost limit as specified in the Act. HMRC concluded that the under section 12(1) of the FOIA, they were not obliged to comply with the request and would not be processing it further. Although they would normally explore with you how you might refine your request, HMRC could not see any scope for doing this because of the number of records that would need to be reviewed to establish the number of cases currently on hold due to one member of a couple not having a national insurance number. On a discretionary basis HMRC provided some readily available information outside the scope of the FOIA that they felt would be helpful.

The response provided contact details appropriate to customers with hearing difficulties, namely the Tax Credit Office postal address and Text phone number.

HMRC also provided some background on the validity of a claim and the requirements in relation to national insurance numbers.

Internal Review
You wrote on the 27 January 2015 seeking a review of the decision and I have been asked to look again at your request and its handling. The purpose of the Internal Review is to provide a fair and thorough reconsideration of decisions made pursuant to the FoIA. Your request was dated 23 December 2014 and I note that the response letter was issued on 23 January 2015 which was within the statutory deadline of 20 working days.

Your request asked for the number of joint claims that are currently on hold where one member of a couple has no national insurance number. HMRC determined that this information was not readily available and estimated that to locate and extract this information would require the examination of over 1,200 cases at approximately 1.25 minutes per case. HMRC concluded that this would exceed the FOIA fees limit as set out in section 12(1) of the FOIA.

I should explain that where any part of a request exceeds the fees limit, we refuse the entire request under section 12(1) and where possible invite the applicant to submit a refined or revised request. Where it is not possible to do this we ensure that we provide any other relevant information to be as helpful as possible. We do this outside of the Act.

I can see that HMRC provided some information on a discretionary basis as follows:

Contact details for customers who are hard of hearing

Information on the allocation of, and requirement for, national insurance numbers.

HMRC felt it was appropriate to include the exceptions to this provision where the allocation of a national insurance number would not be necessary. HMRC included the second exception which refers to the Immigration and Asylum Act 1999. This was provided for completeness and for information purposes only; it was not intended to reflect your specific circumstances.

HMRC are currently unable to routinely accept emails from tax credit customers.

Conclusion
Having reviewed our handling of your request I am satisfied that HMRC dealt with it correctly and that the exemption is section 12(1) has been applied appropriately.

Appeal Process
This completes the review process in HMRC. If you are not content with the outcome of an internal review, you can complain to the Information Commissioner’s Office (ICO). The ICO will not usually consider a case unless you have exhausted the internal review procedure provided by HMRC. You can make a complaint through the ICO’s website at: www.ico.org.uk, or by post to: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Yours sincerely
Margaret Earing
HMRC Freedom of Information Team
On behalf of
Angela Arnold

Room 1C/23 | 100 Parliament Street
SW1A 2BQ Tuesday - Friday

The information in this e-mail and any attachments is confidential and may be subject to legal professional privilege. Unless you are the intended recipient or his/her representative you are not authorised to, and must not, read, copy, distribute, use or retain this message or any part of it. If you are not the intended recipient, please notify the sender immediately.

HM Revenue & Customs computer systems will be monitored and communications carried on them recorded, to secure the effective operation of the system and for lawful purposes.

The Commissioners for HM Revenue and Customs are not liable for any personal views of the sender.

This e-mail may have been intercepted and its information altered.

show quoted sections

We don't know whether the most recent response to this request contains information or not – if you are Wayne howard please sign in and let everyone know.