Thank you for contacting Onward Homes. 

If your enquiry is of a non-urgent nature, no further action is required
and we will respond in due course. If you are reporting an emergency,
please do call us on 0300 555 0600 and continue to hold. Your call will be
answered as quickly as possible.

We do require your full name, address and date of birth to deal with your
enquiry and if your email address is not registered with us we may need to
ask you to confirm additional information in order to deal with your
enquiry.

There are many ways in which you can contact our Customer Services team.
You can report your own repairs, view your rent account and send us a
message via our customer portal [1]My Onward 😊

Did you know we also have our live chat facility that can provide you with
an answer to your enquiry within a few minutes. You can access this
via  [2]Onward: Creating Positive Spaces and click on the live chat
button. 

If the MyOnward Portal or the live chat facility resolves your enquiry and
you no longer need our help, please respond to this email and we will
close the email down for you. 

BumpYard-Sig:bYLVgKBqYlaDtyEN3aRHbVNez9iiyHwAy4yKFy1a7y0=.

 ​
[3]Onward Homes
The Globe Centre,
1a Enterprise Way,
Accrington, BB5 0FL
 
0300 555 0600
[4][email address]
[5]onward.co.uk
 
[6][IMG]
Part of Onward Homes
 

From: [FOI #858950 email]
Sent: 5/4/2022 10:42:20 AM
Subject: [EXTERNAL] : Freedom of Information request - CH — Facilities
Management Services to Rathbone Rehabilitation Unit, Mill Lane, Liverpool

[EXTERNAL EMAIL] This email originated from outside of Onward. DO NOT
CLICK links or open attachments unless you recognise the sender and know
the content is safe.

Dear FOI Team,

I would be most grateful if you would provide me, under the Freedom of
Information Act, details in respect to the contract below.

CH — Facilities Management Services to Rathbone Rehabilitation Unit, Mill
Lane, Liverpool.:

http://ted.europa.eu/udl?uri=TED:NOTICE:...

The details we require are:

• Suppliers who applied for inclusion on each framework/contract and were
successful & not successful at the PQQ & ITT stages

• Actual spend on this contract/framework (and any sub lots), from the
start of the contract to the current date

• Start date & duration of framework/contract?

• Is there an extension clause in the framework(s)/contract(s) and, if so,
the duration of the extension?

• Has a decision been made yet on whether the framework(s)/contract(s) are
being either extended or renewed?

• Who is the senior officer (outside of procurement) responsible for this
contract?

Thank you for your help.

Yours sincerely

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[FOI #858950 email]

Is [Onward Homes Limited request email] the wrong address for Freedom of
Information requests to Onward Homes Limited? If so, please contact us
using this form:

https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:

https://www.whatdotheyknow.com/help/ico-...

https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

dangos adrannau a ddyfynnir

RE: [EXTERNAL] : Freedom of Information request - CH — Facilities
Management Services to Rathbone Rehabilitation Unit, Mill Lane, Liverpool
Good afternoon Kate,

Thanks for your email.

I will forward this onto our Data Protection Team for you.

Kind regards,

Carol

You may receive a survey shortly after this email. The purpose of the
survey is to gain feedback on the service I have provided to you today.
Please only complete the survey when your enquiry has been fully resolved.
Please be advised that a member of the team may contact you to discuss
your feedback with you.

Did you know, there are many different ways that you can speak to a
Customer Service Specialist?

[1]My Onward Customer Portal    -    WhatsApp 07793795882    -    [2]Live
Chat 

We look forward to speaking to you again.

 ​
[3]Onward Homes
The Globe Centre,
1a Enterprise Way,
Accrington, BB5 0FL
 
0300 555 0600
[4][email address]
[5]onward.co.uk
 
[6][IMG]
Part of Onward Homes
 

From: [mailto:[FOI #858950 email]]
Sent: 04/05/2022, 10:42:20
To: FOI requests at Onward Homes Limited<[Onward Homes Limited request email]>
Subject: [EXTERNAL] : Freedom of Information request - CH — Facilities
Management Services to Rathbone Rehabilitation Unit, Mill Lane, Liverpool
[EXTERNAL EMAIL] This email originated from outside of Onward. DO NOT
CLICK links or open attachments unless you recognise the sender and know
the content is safe.

Dear FOI Team,

I would be most grateful if you would provide me, under the Freedom of
Information Act, details in respect to the contract below.

CH — Facilities Management Services to Rathbone Rehabilitation Unit, Mill
Lane, Liverpool.:

http://ted.europa.eu/udl?uri=TED:NOTICE:...

The details we require are:

• Suppliers who applied for inclusion on each framework/contract and were
successful & not successful at the PQQ & ITT stages

• Actual spend on this contract/framework (and any sub lots), from the
start of the contract to the current date

• Start date & duration of framework/contract?

• Is there an extension clause in the framework(s)/contract(s) and, if so,
the duration of the extension?

• Has a decision been made yet on whether the framework(s)/contract(s) are
being either extended or renewed?

• Who is the senior officer (outside of procurement) responsible for this
contract?

Thank you for your help.

Yours sincerely

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[FOI #858950 email]

Is [Onward Homes Limited request email] the wrong address for Freedom of
Information requests to Onward Homes Limited? If so, please contact us
using this form:

https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:

https://www.whatdotheyknow.com/help/ico-...

https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

dangos adrannau a ddyfynnir

Dear Kate

You have requested the following information relating to the above
property that we hold with regards to:

• Suppliers who applied for inclusion on each framework/contract and were
successful & not successful at the PQQ & ITT stages

• Actual spend on this contract/framework (and any sub lots), from the
start of the contract to the current date

• Start date & duration of framework/contract?

• Is there an extension clause in the framework(s)/contract(s) and, if so,
the duration of the extension?

• Has a decision been made yet on whether the framework(s)/contract(s) are
being either extended or renewed?

• Who is the senior officer (outside of procurement) responsible for this
contract?

Unfortunately, as a Registered Provider of Social Housing, Onward Homes do
not fall within the current scope of the Freedom of Information Act, and
as such are not obliged to reply to such requests.

Kind regards

Andy

 ​
Onward Data Protection
[1]Tel: Andy Paton +44 7811 419415
 
[2][email address]
[3]onward.co.uk
 
[4][IMG]
 

This message is private and confidential. If you have received this
message in error, please send it back to us, and immediately and
permanently delete it. Do not use, copy or disclose the information
contained in this message or in any attachment

We have taken all reasonable precautions to ensure that any attachment has
been swept for viruses. However it is your responsibility to ensure that
it has been swept and checked by your own anti-virus software and we
cannot accept liability.

Onward Group Limited is a registered society under the Co-operative and
Community Benefit Societies Act 2014. Registered Number: 31216R.
Registered Office Renaissance Court, 2 Christie Way, Didsbury, Manchester,
M21 7QY. You can find our Privacy Statement on our website.

Onward is the trading name of Onward Homes Limited which is a charitable
registered society under the Co-operative and Community Benefit Societies
Act 2014.

[^
]

References

Visible links
1. file:///tmp/tel:+447811419415
2. mailto:[email address]
3. onward.co.uk
http://onward.co.uk/
4. http://onward.co.uk/