CCO

Ben made this Rhyddid Gwybodaeth request to Department for Social Development (Northern Ireland)

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Roedd y cais yn llwyddiannus.

Dear Department for Social Development (Northern Ireland),

Please supply the following.

1) The function(s) of the Customer Compliance Department

2) The structure of that department

3) Copies of formal guidance to Customer Compliance Officers on conducting investigations and interviews

4) Information on the responsibilities, powers and rights of
Customer Compliance Officers

5) Information on the responsibilities, powers and rights of
"customers" when being interviewed by CCOs

6) The typical conditions and structure of CCO / customer
interviews, both in customers homes and at SSA offices

7 Is their information information relating to the Customer Compliance department and its operations in SSA offices and the DSD website? If so prove it.

Yours faithfully,

Ben

Caldwell, Trevor, Department for Social Development (Northern Ireland)

Dear Mr Brown
Freedom of Information Act 2000
Thank you for your request for information about Customer Compliance in
Northern Ireland. Your request was received on 19 May 2011 and it is being
dealt with under the terms of the above legislation.

In some circumstances a fee may be payable but if that is the case I will
let you know the likely charges before proceeding.

Please remember to quote the reference number above in any future
communications.

Yours Sincerely

Customer Compliance Unit
Social Security Agency

McClimonds, Thomas, Department for Social Development (Northern Ireland)

2 Atodiad

Dear Mr Brown

Thank you for your Freedom of Information request received on 19^th May
2011. The information you requested is attached.

Yours sincerely

T McClimonds
Department for Social Development
Social Security Agency
Fraud Policy & Customer Compliance Unit
Lesley Exchange 1
3rd Floor, 24 East Bridge Street
Belfast, BT1 3NR