Catering - House of Lords

Roedd y cais yn llwyddiannus.

Dear House of Lords,

Can you please let me have a copy of any log/comments book or
similar which allows customers and or staff/visitors to register
comments about food and drink they receive at any outlet (bars,
restaurants, shops catering services) in the House of Lords for
the most recent 12-month period.

Also, can you send me copies of any written complaints from
staff/customers about any aspect of the catering service or
hospitality on offer with any replies to these complaints
(including emails).

How many complaints did you receive in the most recent 12-month
period in relation to food and drink served in the House of Lords
dining facilities? Please provide copies of the letters of
complaint.

Additionally can you provide me with all details of complaints
about the food/restaurants/bars/catering services in the House of
Lords.

If the 12-month timescale would cost too much, can you please restrict search to last six months.

Yours faithfully,

Stian Alexander

HL External Communications Office, House of Lords



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HL FOI & Information Compliance, House of Lords

3 Atodiad

Dear Mr Alexander,

 

Please find attached our response to your request (copied below) to the
House of Lords Administration.

 

You may, if dissatisfied with the treatment of your request, ask the House
of Lords to conduct an internal review. This should be addressed to
[1][email address] or to the Freedom of Information Officer, House
of Lords, London SW1A 0PW and explain clearly the nature of your complaint
in terms of compliance with the Freedom of Information Act 2000.
Arrangements will be made for someone who has not been involved in dealing
with your request to conduct an internal review within 20 working days.

 

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internal review if it is received more than two months after the date our
response was sent. Any such request received after this time will only be
considered in exceptional circumstances.

 

If, following this review, you remain dissatisfied with the House’s
treatment of your request for information you may then take your complaint
to the Information Commissioner at Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF.

 

Yours sincerely,

 

Kimberley Swift

Information Compliance Team

House of Lords

 

 

 

From: stian alexander <[2][FOI #610017 email]>
Sent: 08 October 2019 12:22
To: HL External Communications Office <[3][email address]>
Subject: Freedom of Information request - Catering - House of Lords

 

Dear House of Lords,

Can you please let me have a copy of any log/comments book or
similar which allows customers and or staff/visitors to register
comments about food and drink they receive at any outlet (bars,
restaurants, shops catering services) in the House of Lords for
the most recent 12-month period.

Also, can you send me copies of any written complaints from
staff/customers about any aspect of the catering service or
hospitality on offer with any replies to these complaints
(including emails).

How many complaints did you receive in the most recent 12-month
period in relation to food and drink served in the House of Lords
dining facilities? Please provide copies of the letters of
complaint.

Additionally can you provide me with all details of complaints
about the food/restaurants/bars/catering services in the House of
Lords.

If the 12-month timescale would cost too much, can you please restrict
search to last six months.

Yours faithfully,

Stian Alexander

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