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Caseworker guidance

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Tewfiq al-Sharaiyra

Dear HM Passport Office,

I would like to request all caseworker guidance in respect of (i) first British passport applications for adults and (ii) first British passport applications for adults who have naturalised as British citizens.

Furthermore, what is the rationale for requesting all other uncancelled foreign passports that the applicant may hold and what does HM PO and/or the Home Office do with or in respect of those foreign passports?

In addition to any explanation, please provide any and all internal documents that may be in any way relevant to this query.

Yours faithfully,

Tewfiq al-Sharaiyra

If your enquiry falls within the remit of a Freedom of Information request
Her Majesty’s Passport Office will send you an acknowledgement within the
next 2 working days.

 

If your enquiry does not fall within the Freedom of Information remit this
will not be forwarded or responded to. Therefore please contact the
appropriate department listed below:

 

• For a passport enquiry or complaint, please complete an online enquiry
form

 

• If your enquiry or complaint relates to a certificate which you have
ordered from the General Registrar’s Office, please complete the
certificate service order enquiries form.

 

• If your request is for information relating to your data held by Her
Majesty’s Passport Office or an individual it falls under the terms of the
Data Protection Act 1998 and may qualify as a Subject Access Request,
please email [email address]

 

• If your enquiry relates to nationality you should forward your enquiry
to the UK Visas and Immigration enquiry team who are better placed to
respond, please email    [email address

 

 

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Dear Tewfiq al-Sharaiyra

Thank you for your email below. Your request is being handled as a request for information under the Freedom of Information Act 2000.

We will aim to send you a full response by 30 July 2018, which is twenty working days from the date when we received your request.

Yours sincerely

Her Majesty’s Passport Office

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1 Attachment

Dear Tewfiq al-Sharaiyra

Further to our email below, please find attached the response to your information request.

Yours sincerely

Her Majesty's Passport Office

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Tewfiq al-Sharaiyra

Dear HM Passport Office,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of HM Passport Office's handling of my FOI request 'Caseworker guidance'.

I requested, among others, caseworker guidance on dealing with passport applications. This request was refused in its entirety on the grounds of public interest under the reasoning that information may be used by fraudsters. Given that a substantial number of caseworker guidance documents already do exist in the public space, published on .gov.uk, and that not all internal caseworker guidance will be sensitive, and that caseworker guidance exists in multiple documents, all of which were covered by my request, it is clear that some guidance documentation ought to have been disclosed and that, in this case, the public interest test has been misapplied. A document-by-document approach should have been taken and sensitive information redacted. I refer you to the Information Commissioner's guidance on dealing FOIA requests for public authorities: https://ico.org.uk/for-organisations/gui...

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/c...

Yours faithfully,

Tewfiq al-Sharaiyra

If your enquiry falls within the remit of a Freedom of Information request
Her Majesty’s Passport Office will send you an acknowledgement within the
next 2 working days.

 

If your enquiry does not fall within the Freedom of Information remit this
will not be forwarded or responded to. Therefore please contact the
appropriate department listed below:

 

• For a passport enquiry or complaint, please complete an online enquiry
form

 

• If your enquiry or complaint relates to a certificate which you have
ordered from the General Registrar’s Office, please complete the
certificate service order enquiries form.

 

• If your request is for information relating to your data held by Her
Majesty’s Passport Office or an individual it falls under the terms of the
Data Protection Act 1998 and may qualify as a Subject Access Request,
please email [email address]

 

• If your enquiry relates to nationality you should forward your enquiry
to the UK Visas and Immigration enquiry team who are better placed to
respond, please email    [email address

 

 

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FOI Requests, HM Passport Office

Dear Tewfiq al-Sharaiyra,

 

 

Thank you for contacting the Home Office with your request for an internal
review.

 

This has been assigned to a caseworker (case ref 49236). We will aim to
send you a full response by 22/08/2018 which is twenty working days from
the date we received your request.

 

If you have any questions then please do not hesitate to contact us.

 

 

Thank you,

 

N McKenzie

Home Office

 

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FOI Responses, HM Passport Office

2 Attachments

 

 

Dear Mr al-Sharaiyra

 

Please find attached the Home Office response to your request for an
internal review of FOI case 49236

 

I apologise for the delay.

 

Yours Sincerely

 

M Riddle

Knowledge and Information Management Unit

Performance, Assurance and Governance Directorate

Lower Ground Floor Seacole

2 Marsham Street

London

SW1P 4DF

T: +44 (0)20 7035 4848

 

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We don't know whether the most recent response to this request contains information or not – if you are Tewfiq al-Sharaiyra please sign in and let everyone know.