Case management software system for social care

The request was successful.

Dear Kirklees Borough Council,

I am requesting information under the freedom of information act. could you please provide information as following?

1. does your local authority use a bespoke IT software system to record/manage social care activities i.e. case management system for adult & children services ?
2. if no, is there ongoing planning to purchase a bespoke software system or develop in house system in the near future?
3. Describe the brief information of the current software system in use ?
4. what is the name of the software system (product name) and which company is it purchased from?
5. is this software system purchased outrightly or on contractual basis ? specify details.
6. what was the total capital cost of purchasing or developing this software system ?
7. What are the ongoing development and maintenance costs since purchase (annually)?
8. what is the structure of technical team managing this software system ?

Yours faithfully,

Mr V Choksi

Freedom Info, Kirklees Borough Council

Dear Mr Choksi,

I confirm receipt of your information request and that I am looking into this.

I will respond to you in due course.

Yours sincerely

Information Access Team
e: [email address]

This email and any attachments are confidential. If you have received it in error - notify the sender immediately, delete it from your system, and do not use, copy or disclose the information in any way. Kirklees Council monitors all emails sent or received.

show quoted sections

Freedom Info, Kirklees Borough Council

Dear Mr Choksi,

 

I am writing in response to your request dated 19 November 2017.  This has
been dealt with under the Freedom of Information Act 2000.

 

The Council’s response to your specific questions is set out below:

 

1.       Does your local authority use a bespoke IT software system to
record/manage social care activities i.e. case management system for adult
& children services?

NO

 

2.       If no, is there ongoing planning to purchase a bespoke software
system or develop in house system in the near future?

NO

 

3.       Describe the brief information of the current software system in
use?

CareFirst

 

4. What is the name of the software system (product name) and which
company is it purchased from?

OLM

 

5. Is this software system purchased outright or on contractual basis?
specify details.

Contract on annual renewal basis

 

6. What was the total capital cost of purchasing or developing this
software system?

The Council no longer holds this information as it is outside the
retention period

 

7. What are the ongoing development and maintenance costs since purchase
(annually)?

The Council does hold the requested information but considers this is
exempt under Section 21 of the Freedom of Information Act, because the
information is reasonably accessible to you by other means, as it is
already in the public domain.

Section 21 of the Act provides that:

 

(1) Information which is reasonably accessible to the applicant otherwise
than under section 1 is exempt information.

(2) For the purposes of subsection (1)—

(a) information may be reasonably accessible to the applicant even though
it is accessible only on payment, and

(b) information is to be taken to be reasonably accessible to the
applicant if it is information which the public authority or any other
person is obliged by or under any enactment to communicate (otherwise than
by making the information available for inspection) to members of the
public on request, whether free of charge or on payment.

(3) For the purposes of subsection (1), information which is held by a
public authority and does not fall within subsection (2)(b) is not to be
regarded as reasonably accessible to the applicant merely because the
information is available from the public authority itself on request,
unless the information is made available in accordance with the
authority’s publication scheme and any payment required is specified in,
or determined in accordance with, the scheme.

 

The Council publishes expenditure data on its website at:
[1]http://www.kirklees.gov.uk/beta/informat...
 where you will need to select the year and month you are interested in
and search for OLM Systems Ltd.

 

8. What is the structure of technical team managing this software system?

IT Principal Officer

IT Senior Officer

IT Officer

All above posts also maintain other systems

 

If you are not content with the handling of your request, you have the
right to ask for an internal review.  Requests for internal reviews should
be submitted within 2 months of the date of receipt of the response to
your original request and should be addressed to the Monitoring Officer,
1^st Floor, Civic Centre 3, Market Street, Huddersfield HD1 2EY. 
Alternatively, you can send an email to:
[2][email address]. 

 

Please remember to quote the reference number above in any future
communications.

 

If you are not content with the outcome of any review you have the right
under section 50 of the 2000 Act to apply to the Information Commissioner
for a decision as to whether your request for information has been dealt
with in accordance with the requirements of the Act.  The Information
Commissioner’s website is at [3]www.ico.org.uk and gives more information
about the role and duties of the Commissioner.  The Information
Commissioner can be contacted at: Information Commissioner’s Office,
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

 

Yours sincerely

 

Information Access Team

The Democracy Service

Kirklees Council

Telephone: 01484 221000 (voice activated switchboard – please ask for
Freedom of Information)

 

This email and any attachments are confidential. If you have received it
in error - notify the sender immediately, delete it from your system, and
do not use, copy or disclose the information in any way. Kirklees Council
monitors all emails sent or received.

 

 

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