Case management records

Ganesh Sittampalam made this Rhyddid Gwybodaeth request to Swyddfa'r Comisiynydd Gwybodaeth Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

Gwrthodwyd y cais gan Swyddfa'r Comisiynydd Gwybodaeth.

Ganesh Sittampalam

Dear Information Commissioner's Office,

I understand you have moved to a new case management system within the last few years, which issues reference numbers in the format XX-123456-A1B2.

Please could you provide me with a copy of all the data in this case management system, with the exception of any fields that might contain any personal data. In case it helps to identify the fields caught by this exception, I understand from correspondence with the case officer handling my s50 complaint about IC-157778-X3J0 that these fields would include the case title, the names of case officers, the contact records, emails and the case documents.

I appreciate that you have made some efforts to publish some of this data recently but as far as I know it only relates to closed cases and hence does not contain any information about open cases, nor does it contain the dates at which even closed cases were progressed.

I would like to receive this dataset in some re-usable format like CSV or JSON.

Yours faithfully,

Ganesh Sittampalam

icoaccessinformation, Swyddfa'r Comisiynydd Gwybodaeth

Thank you for contacting the Information Commissioner’s Office. We confirm
that we have received your correspondence.

If you have made a request for information held by the ICO we will contact
you as soon as possible if we need any further information to enable us to
answer your request. If we don't need any further information we will
respond to you within our published, and statutory, service levels. For
more information please visit:

[1]https://ico.org.uk/about-the-ico/our-inf...

If you have raised a new information rights concern - we aim to send you
an initial response and case reference number within 30 days.

If you are concerned about the way an organisation is handling your
personal information, we will not usually look into it unless you have
raised it with the organisation first. For more information please see our
webpage ‘raising a concern with an organisation’ (go to our homepage and
follow the link ‘for the public’). You can also call the number below.

If you have requested advice - we aim to respond within 14 days. 

If your correspondence relates to an existing case - we will add it to
your case and consider it on allocation to a case officer.

Copied correspondence - we do not respond to correspondence that has been
copied to us.

For more information about our services, please see our webpage ‘Service
standards and what to expect' (go to our homepage and follow the links for
‘Report a concern’ and ‘Service standards and what to expect'). You can
also call the number below.

For information about what we do with personal data see our [2]privacy
notice.

If there is anything you would like to discuss with us, please call our
helpline on 0303 123 1113.

Yours sincerely

The Information Commissioner’s Office

Our newsletter

Details of how to sign up for our monthly e-newsletter can be found
[3]here.

Twitter

Find us on Twitter [4]here.

 

References

Visible links
1. https://ico.org.uk/about-the-ico/our-inf...
2. https://ico.org.uk/global/privacy-notice/
3. https://ico.org.uk/about-the-ico/news-an...
4. http://www.twitter.com/ICOnews

ICO Casework, Swyddfa'r Comisiynydd Gwybodaeth

31 October 2022

Our reference: IC-199387-G6Z2 

Dear G Sittampalam,

Thank you for your recent request for information. We received your
request on 29 October 2022. Your request will be allocated to an
Information Access Officer who will contact you under the reference number
above in due course.
Under statutory timeframes our response to your freedom of information
request is due by 25 November 2022.
If you have any queries about this information request you may email us,
quoting our reference number in the subject line. Please note that
Information Access Officers are only able to address information requests
to ICO; they are unable to assist with complaints to ICO, or to provide
general advice about the legislation we oversee, as this work is done by
other ICO departments.  
Our privacy notice explains what we do with the personal data you provide
to us when you make an information request:
https://ico.org.uk/global/privacy-notice...
Thank you for your interest in the work of the Information Commissioner's
Office.
Yours sincerely,
Information Access Team
Information Commissioner’s Office 
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire SK9 5AF
T. 0303 123 1113 [1]ico.org.uk [2]twitter.com/iconews
Please consider the environment before printing this email

Please be aware we are often asked for copies of the correspondence we
exchange with third parties. We are subject to all of the laws we deal
with, including the data protection laws and the Freedom of Information
Act 2000. You can read about these on our website ([3]www.ico.org.uk).
Please say whether you consider any of the information you send us is
confidential. You should also say why. We will withhold information where
there is a good reason to do so.
For information about what we do with personal data see our privacy notice
at [4]www.ico.org.uk/privacy-notice
 

References

Visible links
1. https://ico.org.uk/
2. https://twitter.com/iconews
3. https://www.ico.org.uk/
4. https://www.ico.org.uk/privacy-notice

ICO Casework, Swyddfa'r Comisiynydd Gwybodaeth

1 Atodiad

17 November 2022 

Case Reference: IC-199387-G6Z2 

Dear Ganesh Sittampalam

Please find attached response to your information request. 

Yours sincerely,

Jennifer Wilkes 
Senior Information Access Officer 
Information Commissioner's Office

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire SK9 5AF
[1]ico.org.uk [2]twitter.com/iconews
Please consider the environment before printing this email.
For information about what we do with personal data see our privacy notice
at [3]www.ico.org.uk/privacy-notice.

References

Visible links
1. https://ico.org.uk/
2. https://twitter.com/iconews
3. https://www.ico.org.uk/privacy-notice

Ganesh Sittampalam

Dear Information Commissioner's Office,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Information Commissioner's Office's handling of my FOI request 'Case management records'.

The tone of your reply makes me think we are misunderstanding each other’s positions.

I do appreciate that a simple request for the database, would clearly be oppressive. That is why both my requests have included a caveat that is aimed at making redaction feasible. At the time of the s50 decision on my previous request, you provided me with an explanation of why you did not think my first caveat was effective. The caveat in my current request was drafted with that explanation in mind.

In your refusal of my first request, you stated

“In general these cases would also contain information regarding third party individuals or other information that would likely be exempt from disclosure under the FOIA”

In this request, I explicitly excluded fields that might contain personal information, partly drawing on the details provided by the case officer who handled the s50 complaint about my previous request. It’s not clear to me what other fields there might be that could contain exempt information that would not also contain personal information, but I’d be happy to exclude them if they exist.

However, your refusal in this request simply states

“Clearly, the resources required to review and prepare this number of cases for disclosure would be an entirely disproportionate drain on our resources, as has previously been explained to you.”

And therefore it is hard for me to understand the precise problem with my new caveat, as you don’t address it at all.

I have the impression that you think there is no way I could write a caveat that would prevent my request being oppressive. This is surprising to me, because I would expect it to be technically straightforward to redact an entire field in bulk (or just not extract it from the database in the first place) and therefore the only problem is with actually identifying the fields that should be redacted. You also haven’t invoked s12 at any point which I believe your own guidance suggests you should if the extraction process alone would take a long time.

I’d really appreciate it if you could either explain why no request of this nature can ever be successful, or help me identify a way to describe the fields that would need entry by entry review or redaction. I would expect that what would be left would be fields containing things like reference numbers, dates, and categories, and I could also try to phrase the request just in terms of the fields that should be included rather than the ones to be omitted. However I don’t know what else might be releasable, and I am equally unsure how to express that request in a way that will be effective.

Formally, I believe you have failed to provide suitable advice and assistance under s16 by not explaining why my caveat was not effective. This point was recently conceded by you in relation to my previous request in the Tribunal appeal.

I also believe that refusing to issue a refusal notice for similar requests would not be reasonable. While you are clearly entitled to use s14 to reject my requests if they really are oppressive, I hope it is understood that I have a serious purpose and am genuinely trying to find a request you can satisfy without an undue burden, and not simply making repetitive requests.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/c...

Yours faithfully,

Ganesh Sittampalam

icocasework, Swyddfa'r Comisiynydd Gwybodaeth

12 December 2022

Our reference:  IC-199387-G6Z2

Dear Ganesh Sittampalam,

I write in response to your recent request for an internal review.

You can expect us to respond in full by 10 January 2023. This is 20
working days from the date we received your request for internal review.
If, for any reason, we cannot respond by this date we will let you know
and tell you when you can expect a response.

Yours sincerely,

Jennifer Wilkes
Information Commissioner’s Office 
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire SK9 5AF
[1]ico.org.uk [2]twitter.com/iconews
Please consider the environment before printing this email

For information about what we do with personal data see our privacy notice
at [3]www.ico.org.uk/privacy-notice

References

Visible links
1. https://ico.org.uk/
2. https://twitter.com/iconews
3. https://www.ico.org.uk/privacy-notice

Gadawodd Tim Turner anodiad ()

One possible problem here is that the request is subjective. Asking the ICO to release an entire database without "any fields that might contain any personal data" is asking them to apply a judgement, and an FOI request based on subjective criteria isn't valid. It's for you as the applicant to describe the information you're requesting, and if you can't do that without asking the people dealing with your request to make a judgement, this is a time-wasting exercise that deserves a vexatious refusal.

Gadawodd Robert Whittaker anodiad ()

Since the ICO has previously refused to reveal what fields are present in the database (https://www.whatdotheyknow.com/request/c...) and a request for the whole database minus fields that would need excessive redactions ( https://www.whatdotheyknow.com/request/c... ), it seems the requester has little choice but to ask the ICO to make the subjective judgement. The only other thing I could think of is asking for just fields of numerical/date/enumerate type. Though that could potentially miss some fields that could be disclosed.

As the requester has spelt out in the IR request, I don't think it would be difficult for someone who knows about the database to quickly judge whether a field *could* contain personal information. Once that's been done, it's unlikely other exemptions would apply to the remaining fields. Extraction of the data would be less than a couple of hour's work in writing an SQL or similar statement. So I think the basis for the refusal here is entirely unreasonable.

Gadawodd Tim Turner anodiad ()

It doesn't really matter what you think is "reasonable", what matters is whether the request is valid under the law. You've acknowledged that it requires a subjective judgment to be taken forward, which means that it isn't valid, no matter how long or short a time it would take for the judgement to be made. You've actually identified two problems here - the fact that a judgement has to be made, and secondly, that it's "unlikely" that other exemptions would apply to the remaining fields, but in fact, you don't know. It's reasonable for the ICO to want to examine that data to find out whether that assumption is true, and because the request is for such an enormous quantity of data, quite likely that this would represent an oppressive burden.

The applicant doesn't have "little choice" but to ask the ICO to do something that the law doesn't require them to do. They could stop flogging this dead horse and admit that they don't know how to frame this request in such a way as it can be answered.

Gadawodd Ganesh Sittampalam anodiad ()

I don't think it's particularly well defined exactly how a request can come to be declared as oppressive.

It's obvious why the case law says that s14 can be used to reject requests where the only way to satisfy them would be to spend days on redaction, because the alternative would be unthinkable.

But how should it really operate? It's not formulated in statute. Does a requester always have to first start from a request that would be otherwise valid (well defined, does not engage s12) and then constrain it in a purely objective way? Or is there room for an element of flexibility and back-and-forth, particularly given the existence of s16?

I also don't think my original request was actually all that subjective, but we'll see what the Tribunal thinks if the case does go as far as a hearing.

Gadawodd Tim Turner anodiad ()

Your request is ill-defined and irresponsible. You're asking for information that includes complaints from some of the most vulnerable people that the ICO deals with - care leavers, people fleeing from domestic violence, those being financially exploited - and expect the ICO to work out how to protect all of those people from the risk of exposure that your request threatens, all because you're incapable of formulating a valid request, or just leaving it alone.

I suppose that nothing can stop you from pursuing this self-indulgent and dangerous campaign, but you should be refused at every stage.

Gadawodd Ganesh Sittampalam anodiad ()

Err, yes, I do expect the ICO to be able to figure out what contains personal data. But if your argument is actually correct I'm sure the ICO will be able to explain that for themselves.

Gadawodd Tim Turner anodiad ()

The task you're talking about here is gigantic. Removing names or fields containing names wouldn't be enough. They would have to remove any individual field or class of field that might contain data that could lead to identification of the complainant or other third parties that might be involved in a particular case. Your request doesn't take account of the risk of exposing vulnerable people, you're just asking for a dump of thousands of peoples' complaints, sanitised in an unspecific and subjective way that you expect the ICO to work out.

The ICO has to take a precautionary principle to ensure that disclosure doesn't put anyone at risk; your inability to accept the scale of the task shows a lack of concern for the privacy and confidentiality of the people whose complaints you seek to expose.

Gadawodd Ganesh Sittampalam anodiad ()

It's a bit hard to tell if you're actually trying to be constructive or just your usual grandstanding.

But on the assumption it's the former, that was the whole point in my first attempt of asking them to remove the whole of any field that would require extensive redaction. (If I was making the request in that form again, I might say "entry by entry review"). Equally, from the point of view of this request, even fields that might result in mosaic identification would also be ones that contain personal data.

As the other poster in this thread said, maybe I should just ask for certain kinds of fields. It's hard to know what there is exactly. In the end, the ICO should spell out the actual problem with my "caveated" requests, not just ignore them.

Gadawodd Tim Turner anodiad ()

I'm certainly not trying to be "constructive" in the sense of helping you to make this request because I think it's inherently vexatious and should never succeed. But I am not grandstanding. I think you are refusing to acknowledge the risk of what you're trying to do here - putting thousands of complainants at risk and I am trying to make you understand that.

FOI is about holding public authorities to account; it is not about exposing the details of peoples' complaints to public scrutiny. The ICO has to adopt a very cautious approach in order to avoid the risk that your request creates. The fact that you can't see that (or don't care) is worrying, but I suspect that because you won't accept the problem with what you're doing, you'll keep making requests that are legally easy to refuse.

Gadawodd Ganesh Sittampalam anodiad ()

I would have expected that someone who was genuinely trying to make a helpful point would approach the discussion in a rather less confrontational way, but ok. If you have a (hypothetical) example in mind of a kind of case where someone would be put at risk, I'd be happy to hear it.

icocasework, Swyddfa'r Comisiynydd Gwybodaeth

1 Atodiad

22 December 2022 

Case Reference: IC-199387-G6Z2 

Dear Ganesh Sittampalam,

Please find attached my internal review of our handling of this request.

Yours sincerely,

Shannon Keith 
Information Access Group Manager
Information Commissioner's Office

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire SK9 5AF
[1]ico.org.uk [2]twitter.com/iconews
Please consider the environment before printing this email.
For information about what we do with personal data see our privacy notice
at [3]www.ico.org.uk/privacy-notice.

References

Visible links
1. https://ico.org.uk/
2. https://twitter.com/iconews
3. https://www.ico.org.uk/privacy-notice

Gadawodd Tim Turner anodiad ()

I think the ICO internal review answers your question quite well overall, but I don't need a hypothetical example. I know victims of domestic violence who have made complaints to the Commissioner's Office. I know people who have been financially exploited. I know multiple vulnerable people whose private information is part of what you are requesting. You are putting them at risk of exposure because you are asking for information about their complaints with vague caveats that you expect other people to make sense of. If I'm being confrontational, it's because you are casually delving into the private, painful circumstances of other people's lives. You should be, frankly, ashamed of yourself and mind your own business.

Gadawodd Ganesh Sittampalam anodiad ()

The ICO's reply is indeed very useful, whereas I have learnt precisely nothing from any of yours other than that you still like randomly abusing people on the Internet :-)