Care Home Information - SAAR's/Investigatons

The request was partially successful.

Dear Care Quality Commission,

Under the Freedom of Information Act 2000

I would like to request information in relation to Ernest Dene Residential Care Home and Brownslow House Residential Care Home, Brownslow Enterprises Limited, of the SAAR's, investigations and substantiated cases of abuse/neglect since 2012 to 2016.

Yours faithfully,

Marie St-Mart

Information Access, Care Quality Commission

Dear Ms St-Mart

 

We acknowledge receipt of your correspondence dated 20 September 2018, in
which you made a request for information.

 

Your request is as follows:

 

“I would like to request information in relation to Ernest Dene
Residential Care Home and Brownslow House Residential Care Home, Brownslow
Enterprises Limited, of the SAAR's, investigations and substantiated cases
of abuse/neglect since 2012 to 2016.”

 

CQC will consider your request in accordance with the Freedom of
Information Act 2000 (FOIA).

 

CQC will respond as soon as possible, but in any event, within 20 working
days following date of receipt of your correspondence as required by FOIA.

 

You can therefore expect a response no later than the close of business on
18 October 2018. We will write to you if we are unable to meet this
deadline.

 

The information you have requested may be subject to an exemption from the
right to know. Should this occur, we will explain the reasons why when we
respond.

 

Regards

 

On behalf of:

Information Access Team

Legal Services & Information Rights

Customer & Corporate Services Directorate

 

Care Quality Commission

Citygate

Gallowgate

Newcastle upon Tyne

NE1 4PA

 

The Care Quality Commission is the independent regulator of health and
adult social care services in England. [1]www.cqc.org.uk. For general
enquiries, call the National Customer Service Centre (NCSC) on 03000
616161 or email [2][email address]

 

Personal data is processed in accordance with the General Data Protection
Regulation (GDPR) and relevant data protection law. Information on the
processing of personal data by CQC can be found at
[3]www.cqc.org.uk/about-us/our-policies/privacy-statement

 

Statutory requests for information made under access to information
legislation such as the Data Protection Act 2018, GDPR and the Freedom of
Information Act 2000 should be sent to: [4][CQC request email]

 

 

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References

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1. http://www.cqc.org.uk/
2. mailto:[email address]
3. http://www.cqc.org.uk/about-us/our-polic...
4. mailto:[CQC request email]

Information Access, Care Quality Commission

1 Attachment

Our Ref: CQC IAT 1819 0436

 

Dear Ms St-Mart

 

I write in response to your correspondence of 20 September 2018 in which
you asked for the following information:

 

“I would like to request information in relation to Ernest Dene
Residential Care Home and Brownslow House Residential Care Home, Brownslow
Enterprises Limited, of the SAAR's, investigations and substantiated cases
of abuse/neglect since 2012 to 2016.”

 

Please find our response attached.  We have provided a summary of the
information requested, we hope this is of assistance to you.  We are
unable to provide full details of each safeguarding record we hold as we
consider a number of exemptions are engaged, such as that relating to
personal information and information provided in confidence. 

 

Our response also contains a more detailed explanation for withholding
this information. This explains why the information is exempt from
disclosure under the Freedom of Information Act 2000 (FOIA) and your right
to challenge this decision if you are unhappy with it.

 

Feedback

 

CQC will always endeavour to provide high quality responses to requests
for information and seek to be as helpful as possible. We would therefore
appreciate if you can take some time to complete our online feedback form
by visiting the following link:

[1]https://webdataforms.cqc.org.uk/Checkbox...

 

Any information you provide will be held securely and only used for the
purposes of improving the Information Rights service that CQC provides.

 

Kind regards

 

 

The Information Access Team

Governance and Legal Services

Customer & Corporate Services Directorate

Care Quality Commission

Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA

 

Email: [2][CQC request email]

 

**************************************************************

The Care Quality Commission is the independent regulator of all health and
adult social care in England. [3]www.cqc.org.uk. For general
enquiries, call the National Customer Service Centre (NCSC) on 03000
616161 or email [4][email address].

Personal data is processed in accordance with the General Data Protection
Regulation (GDPR) and relevant data protection law. Information on the
processing of personal data by CQC can be found at
[5]http://www.cqc.org.uk/about-us/our-polic...
 
Statutory requests for information made under access to information
legislation such as the GDPR and the Freedom of Information Act 2000
should be sent to: [6][CQC request email].

 

 

show quoted sections

References

Visible links
1. https://webdataforms.cqc.org.uk/Checkbox...
2. mailto:[CQC request email]
3. http://www.cqc.org.uk/
4. mailto:[email address]
5. http://www.cqc.org.uk/about-us/our-polic...
6. mailto:[CQC request email]