Capita SIMS license and Capita SIMS Support for schools within the authority

Norwich City Council did not have the information requested.

Dear Local Authority FOI Team

Could you please provide the following information relating to the Capita SIMS management information system used by schools within your authority:

(1) Does your authority currently procure a Capita SIMS license on behalf of the state maintained schools within your authority?

(2) If a local authority Capita SIMS license has been procured for use by state maintained schools within your authority, when does the term of this contract end?

(3) Does your authority employ dedicated staff to provide telephone based 'help desk' support for your local schools using Capita SIMS and if so how many FTE staff members?

(4) If your authority does employ dedicated staff to provide telephone based 'help desk' support for your local schools using Capita SIMS, which directorate do they belong to, what is their team name and what is the job title of the manager ultimately responsible for delivery of this service?

(5) If your authority does provide Capita SIMS support to your local schools can you advise how many schools you do provide telephone help desk support for in the period April 2018 to March 2019, broken down as follows:

- number of state maintained primary schools
- number of academy primary schools
- number of state maintained secondary schools
- number of academy secondary schools

Thank you very much for your help with this request

Yours faithfully,

Richard Brock

CIVICA MAILBOXES, Norwich City Council

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2. http://www.norwich.gov.uk/
3. https://www.norwich.gov.uk/info/20344/pa...

FOI QUERIES, Norwich City Council

 

Dear Mr Brock

 

Freedom of Information request - information not held

 

Thank you for your request under the Freedom of Information Act, 2000.

 

Unfortunately Capita SIMS management information system is not the
responsibility of Norwich City Council.

 

Please redirect your query to Norfolk County Council. You find more
information about how to raise an FOI with them by visiting
www.norfolk.gov.uk/what-we-do-and-how-we....

 

Kind Regards

 

FOI team

Norwich City Council

Tel: 0344 980 3333

Email: [Norwich City Council request email]

 

 

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